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Product Personalization and Audience Segmentation

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences.

  • 114 Topics
  • 244 Replies
114 Topics
Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
published in Product Personalization and Audience Segmentation
Welcome to the product personalization and audience segmentation forum!

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences. This is where you can ask and get feedback on questions such as: ✅ Why am I unable to view Custom Marketo Boolean Field after sync completion?✅ Does personalization work for anonymous users? Helpful resources: ❓Overview of Audiences❓Computations: create new properties❓Predictions: what are Amplitude predictions, build a prediction, using prediction-based cohorts in campaigns❓Recommendations: building a recommendation, using recommendations in personalization campaigns❓Syncs & Integrations to third-party destinations❓Amplitude Academy course: Getting Started with AudiencesStill have questions? Post them here! 

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Amplitude Admin
Community Manager
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Alex BullockNew Member
asked in Product Personalization and Audience Segmentation
Cohort not filtering user property consistently

I’ve defined a cohort to exclude internal users by defining it as:Did have user property email, does not contain, catchbio.com any time since 1/1/2024 However when I look at charts with this cohort filter applied I still get some events for users with catchbio.com emails for example “alex+test06@catchbio.com”. We’ve been making a lot of test accounts in succession to de-bug things. I’ve even added the specific emails directly to the list of does not contain. What am I missing? Thanks,Alex​​​​​​​

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eddie.gaona
Team Member
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Darja M.New Member
asked in Product Personalization and Audience Segmentation
Showing events by instances or by event property?

Hi there!I’m working for a software company where we sell B2B software. Therefore we have a set of apps we sell to companies that we identify as “instances” that consists of users, so we have many instances that have even more users.Now we want to get started with product analytics and set up a dashboard for one of our products in Amplitude. Our goals would be to see the performance of the features there.What we would like to see here, is how many instances out of all instances did completed a certain event in a specific period of time e.g. “In the last 30 days, 40% of the instances performed action XY”, where events define the actions or features.Our data has been imported there a couple years ago already so I didn’t design the data base structure here, but it seems like that per default, events are broken down by single users.As we aren’t interested in single users but instances, I need them to be broken down by instances. Currently, we only way to identify an instance are hashed URL

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Normand BoulangerNew Member
asked in Product Personalization and Audience Segmentation
Amplitude and WooCommerce

Hello,I was wondering is there a way to integrate WooCommerce and Amplitude. I already have the Wordpress Amplitude plugin, but I have no date on my ECommerce tab. If someone can help me on the setup, it will be useful.  Thank you,  

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hajerNew Member
asked in Product Personalization and Audience Segmentation
Managing User IDs Across Browsers and Clearing Cache in Amplitude

Hi everyone,I'm facing an issue where Amplitude assigns two different User IDs when:I log in from different browsers. I empty the browser cache and log in again.This causes inconsistency in user tracking and affects analytics accuracy.Could anyone explain:Why this happens in Amplitude? Best practices to avoid multiple User IDs for the same user across different scenarios?Any help would be greatly appreciated!Thanks!

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SeanSNew Member
asked in Product Personalization and Audience Segmentation
Filtering out Anonymous Users

Hi there,I’m new to Amplitude and using the mobile SDK in our app. I’m also using OneSignal for messaging across multiple channels.Currently, I’m trying to re-engage users that have no app usage in the X number of days, and trying to filter out anonymous users within a cohort.Is this possible? I’ve tried different operators with multiple variants of “Anonymous User” as User ID but it doesn’t seem like Amplitude even sees the term or the word Anonymous.Thanks!

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jarren.patao
Community Manager
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iptvplusNew Member
asked in Product Personalization and Audience Segmentation
iptv plus

Get ready to enjoy your favorite TV programs, films, and sports like never before with the Best IPTV Service, delivering crystal-clear picture quality that fully immerses you in the action. https://iptvstreamplus.com/

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Lucas MurataNew Member
asked in Product Personalization and Audience Segmentation
Page title = none for known page URL

Hello Amplitude communityI’m facing an issue where the Page Title is not correctly assigning the corresponding page even though we do receive correct Page Viewed events for the same URL with correct Page Title.The issue is illustrated in the screenshot below. You can see that for most events, the Page Title is correctly assigned but a significant number of events identifies Page Title = None.Would you be able to identify what is the potential reason for this issue and how to solve it?Thank you 

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liuaud
Peer Moderator
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Anatoli KorolenkoNew Member
asked in Product Personalization and Audience Segmentation
How to exclude users with a Specific user status from Event Analysis

Hi Support Team,I need help excluding specific users from my stats in Amplitude. Here's an example:I have a user property called User Status that can change over time. For instance:A user views an article while their User Status is Active. Later, the same user is marked as Banned.I want to exclude all users with User Status set to Banned, so none of their events (even those from when their status was Active) appear in my analysis.How can I achieve this in Amplitude?Thank you!

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Saish Redkar
Expert
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Rachel ManorNew Member
asked in Product Personalization and Audience Segmentation
I can't configure a cohort to work as I intend it

Hi,I’ve been trying to configure a cohort of users and I think I might be missing something in the configuration. I do it through the Users → Cohorts → new cohort button. I wanted to create a cohort where users of a certain domain are NOT included in the cohort. I did so by asking amplitude to include users only if their email “does not contain” the string “@domain.com”. This condition is inside it’s own section in the cohort definition, so afaik, it should be ANDed with any other conditions to create the cohort.After that, I created a segmentation chart, and added “segment by” section, and added my cohort there.The problem is that I still see users from domain “domain.com” taking actions in the segmentation chart. I must be doing something wrong, or not understanding how this works. Can anyone help?

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Saish Redkar
Expert
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Novice
DeepeshNovice
asked in Product Personalization and Audience Segmentation
I am trying to filter users in a retention chart based on their earnings greater than a certain dollar amount over the past 1.5 years.

Hi, I am trying to filter users in a retention chart based on their earnings greater than a certain dollar amount over the past 1.5 years. However, I can only go till the last 365 days. It says in the Amplitude tutorial that I can filter based on the past 36 months if I used monthly data. I am using monthly chart but I don’t see an option to filter based on months. I tried using cohorts but I still cannot go past 365 days. How can I accomplish this?

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liuaud
Peer Moderator
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Novice
DeepeshNovice
asked in Product Personalization and Audience Segmentation
I am trying to get the monthly credits earned by our plus customers (Customers who opted for a subscription)

I am trying to get the monthly credits earned by our plus customers (Customers who opted for a subscription). If a customer paid in that month, then his credits should be included and if the customer decided not to pay in that month, credits should not be included. I am not sure how to accomplish this in Amplitude. If I make a condition to check if a customer paid any one of the months, I get the credits of all the months and not the months when he actually paid.

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Team Member
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Fizza FatimaNew Member
asked in Product Personalization and Audience Segmentation
Why am I getting 'none' in product names when the splitting property has been setup?

Hi, So I am trying to view the information in a data table on the basis of the product names. I want to view how many times a set of events were triggered against specific products. Any idea how to resolve this issue? I have already set up the splitting property for products. 

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Tools FwordNew Member
asked in Product Personalization and Audience Segmentation
Filtering out internal users from the data

Hi,I would like to filter out internal users from our product usage data (DAU, MAU, WAU etc.). How can I do this? Thanks, Krishnan

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ivanmunizNew Member
asked in Product Personalization and Audience Segmentation
Users who perform an event every week

I need to calculate these two KPIs:How many users have performed an event every week since they signed up or since they performed it for the first time?  How many users have performed an event X times during the first 7 days since signing up?I would also want to see that as a trend, not just as a number. 

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Experienced
Daniel at JodooExperienced
asked in Product Personalization and Audience Segmentation
Set up a group-level cohort with designated number of users performing events

Hi, I want to track how many active companies there are over time and found that setting up conditions for how many users perform the events is challenging in the custom cohort feature. When analyzing an engagement metric of a B2B product, having multiple users/ teammates actively use the product is a critical part of defining metrics. Defining only by the count of events is not sufficient to me.Do you have any suggestions for this analysis scenario? Or do I simply overlook some places to set up?

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Yuanyuan Zhang
Team Member
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MarcossNew Member
asked in Product Personalization and Audience Segmentation
Misrepresented charts due to Non Registered users

Hello, our iOS app charts show inaccurate information due to Non Registered users.Most part of the user properties are asked as app customization questions in the onboarding process but are sent to Amplitude each time the user is in the App’s Home so we always have true and updated data.The issue we are facing is that the properties charts show a huge amount of Non Registered users with the property (it doesn’ matter the chart) tagged as None, despite the Non registered users ID is preserved after the user is registered.   Could you please help? Thanks!

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Matthew DoNew Member
asked in Product Personalization and Audience Segmentation
How to create a new user cohort

Hi all, I work at a social video platform similar to Youtube, and i was wondering how to create a filter for “New Users” that have recently signed up. Can anyone help guide me on how to create this?

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belinda.chiu
Team Member
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Nilesh KhartadNew Member
asked in Product Personalization and Audience Segmentation
Help with Event Tracking and User ID Issues in Amplitude

I have a few questions regarding our event tracking setup and would appreciate your guidance:Tracking Unique Shadow IDs Before Signup: In our app, before a user completes the signup process, the user_id is null, and we assign a unique shadow ID to track events. However, we're facing difficulty tracking these unique shadow IDs before the actual user_id is generated. Could you please guide us on how to properly track these shadow IDs in Amplitude? If there is any documentation available that we can share with our backend team, please provide the link.Missing User IDs Post-Signup: After signup, we’ve noticed that some user_ids are missing in Amplitude, even though these IDs are present in our SQL database. Could you help us identify why these user_ids are missing in Amplitude and how to resolve this?  Some user_id are present in amplitude but not triggering the event, why this is happening and how to resolve? "Guest" Appearing in User IDs: We have observed that some user_ids are being rec

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Tatsiana UlasevichNew Member
asked in Product Personalization and Audience Segmentation
How to exclude users from charts by email? It doesn't work correctly

Hi everyone! Could you please help me with a problem related to excluding certain user emails from reports?As you can see in the screenshot, the email is in the filter (set to 'not equal'), but the screenshot also shows that this email is still appearing in the report. What could be causing this?  

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Helpful Hero
liukaichiHelpful Hero
asked in Product Personalization and Audience Segmentation
Comparing Date with "Today"

I would like to be able to compare a User Property Date to “today”. For example, if I want a cohort of users who are currently “subscribed”, there doesn’t seem to be a reliable and automated option to do that. If I were able to compare dates within User Properties to “Today”, then I would be able to create a cohort that is something like: “subscription expiry > today”, and I could keep a cohort of all my subscribed users. This works for a specific day, but if the day I’m comparing to is dynamic, then it seems I’m out of luck. Another example is for Experiment. I want user who are “subscribed” to see a specific variant. Again, I don’t think that’s really possible without sending an event to Amplitude when the subscription expires, which seems unscalable. Maybe it’s possible, and I missed it somewhere? Thanks in advance,Justin

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Palina Chernavtseva
Novice
Palina ChernavtsevaNovice
asked in Product Personalization and Audience Segmentation
How can I create a chart which shows an event segmented by another event property?

Hello!I need to create a chart which will show how many users activated the subscription segmented by the traffic source they came from.Here’s my subscription activation chart:And here is my traffic source segmentation chart:How do I know i.e. how many users who came from TikTok activated the subscription? Thank you so much!

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Palina Chernavtseva
Novice
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SammyNew Member
asked in Product Personalization and Audience Segmentation
User segments from comma separated list does not return correct output?

Hello!The event “Completed org creation” returns 32 event triggers in the Amplitude segmentation chart. I download those user_ids  (image 1) and create a comma separated list as stated here in order to create a segment to check those 32 user´s behaviour in other event.However, when I create the segment using the comma separated list of user_ids dowloaded from Amplitude, the “Completed org creation” event suddenly returns 9 instead of 32 event triggers. I am expecting the same number of triggers. I have checked that both graphs show unique users as well as have the same date range. What could be the cause of error here?   

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JennRu
Community Manager
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Konstantina SarriNew Member
asked in Product Personalization and Audience Segmentation
Deleting specif event

Hello, We want to delete a specific events ID but we can’t find the way to do. These are about reviews. Can you help us?

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Saish Redkar
Expert
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Tushar SrivastavaNew Member
asked in Product Personalization and Audience Segmentation
Amplitude creating multiple profiles with different amplitude IDs for thes same user id ?

Hi Guys, We are observing an issue with amplitude wherein, A user with same user ID is showing up with two different unique users with different amplitude IDs,  What could be the possible reasons for the same Thanks in advance

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