Skip to main content

Unanswered questions

40 Topics
O
Olga AzarovaNew Member
asked in Data Instrumentation
There is a long time between the "Client Event Time" and "Client Load Time" labels for the default event Browser SDK [Amplitude] Element Clicked

There is a long time between the "Client Event Time" and "Client Load Time" labels for the default event Browser SDK [Amplitude] Element ClickedWhat could be the reason and how to fix it? Other events arrive without a break in timestamps 

10
O
2 days ago
D
Dasha MarkovaNew Member
asked in Data Instrumentation
BigQuery source works only 1 day and then stops

Hello!I created 3 similar BigQuery sources from similar tables. 2 of them works normal and the last works only 1 day and then no data though there aren’t any errors, it refreshes but no data appear in Amplitude. What’s wrong?

10
D
2 days ago
A
Andy Chan WYNew Member
asked in Data Instrumentation
Page title is showing as (none) even though the event is sent

Hello, I’m facing this problem where my Amplitude dashboard still contains empty page titles even though I am seeing the events being sent on the web app. For context, I’m using NextJS. The page title is generated using generateMetadatahttps://nextjs.org/docs/app/api-reference/functions/generate-metadata I am not able to figure out why we are still receiving events with empty page titles. Screenshot of Amplitude Data Table 

61
jarren.patao
Community Manager
3 days ago
lars
Conversationalist
larsConversationalist
asked in Data Instrumentation
Track how a user opened the app (via email or push notification)

Hey, we’re developing an invoice approval solution. We sent multiple reminders to users when they have open approvals:A daily email digest that gets send in the morning when you have open approvals A mobile push notificaiton on every new invoice approval request A mobile push notification where you can be @mentioned An email for @mentions etc.We want to learn how users are coming to our app. Are the notifications working? I think for the emails we can use the referrer parameter. But what about push notifications?

10
lars
Conversationalist
4 days ago
S
Sreeswathy SNew Member
asked in Data Instrumentation
Revenue event marked as both Verified and Unverified

I am sending Revenue events from my NodeJS backend using the SDK.As per the documentation, all the revenue events from backend should be marked as Unverified.But some of the events are marked as Verified as well. Some events are also getting duplicated with both Verified and Unverified status. How can I make all of the events to come under one category?  

70
S
4 days ago
B
Bruxel OliveiraNew Member
asked in Data Instrumentation
Help regarding plan

I’d like to know what would my payment terms looking moving forward after this 1 year free usage? Also, it’s written SCHOLARSHIP GROWTH PLAN EXP. on 14th of February, 2025, this expiration date is correct?

10
B
5 days ago
M
Matthew DoNew Member
asked in Product Experimentation
How to pull the best blog post of the day based off most likes/comments

am working on a social video platform, and i use amplitude for my analytics. i made a segmentation graph charting the amount of blog posts we get uploaded per day, and i am trying to figure out how i can pull the blog post onto my dashboard? like what steps would i need to take or is this even possible

93
liuaud
Peer Moderator
6 days ago
R
Raphael Rodrigues SilvaNew Member
asked in Product Experimentation
How to use A/B Tests with Amplitude Experiment for Server-Side Email Campaigns and Unauthenticated Users

I need to do an A/B test so that 50% of people receive a certain email and the other 50% receive another email. The email is sent on the server and I am using the experiment flag to decide which email the person should receive. Through email, these people have a link and when they click, they access the same page on my app. On this page there are some events that I want to monitor and compare the email conversion rate. Even though the person is not authenticated, I can know the email because this information exists in the url.In this case, how should I proceed?I have seen that when I fetch the flags providing the user_id it generates the [Experiment] Assignment event but if I don't provide the user_id it doesn't. What is the impact on the experiment of not having this [Experiment] Assignment generated?Do I need to verify the user in order for the experiment to work properly? I'm asking this because we verify the user after they logged in, but at this point the user is not logged in.I'v

131
liuaud
Peer Moderator
6 days ago
E
Elliot KohNew Member
asked in Data Instrumentation
Anonymous users included in "New Users"?

How do I exclude anonymous users who appear to simply be visiting the page without logging in - from being included in the “New Users” chart?   

50
E
9 days ago
J
Jan ChangNew Member
asked in Data Planning and Governance
How are event properties across different projects counted with regards to the Event Property Limit?

If I have two amplitude projects, with roughly the same schema for events and properties, are event properties with the same in both projects counted toward the limit twice? Currently, my team has two separate amplitude organizations for our test and production environments, and we would like to consolidate them under two separate projects under one organization. However, we are well over half of the total 2000 event property limit so if this would duplicate our event property count it would be a big problem.

81
liuaud
Peer Moderator
10 days ago
A
A. HawaryNew Member
asked in Data Instrumentation
Stitching Sessions Across Mobile, Web, and Server-side

Hello everyone,I'm currently trying to figure out how to stitch sessions across sources. Here's the scenario: a user starts a session on our mobile app and is then redirected via an external link to a web flow that also uses our web SDK. I want the web event to be part of the same session that started on the mobile app.Would sending the session ID as a parameter in the redirect link and reusing it to manually set the web session ID accomplish this? Or is there a better way to achieve this? Additionally, some events might be triggered from our backend server using the Amplitude API, which could also set both the user and session IDs.Any suggestions or insights on this would be greatly appreciated!

61
sydney.koh
Team Member
10 days ago
P
Pedro MogrovejoNew Member
asked in Data Instrumentation
Event explorer and users section, user_id

I`m testing events and I use GTM and event explorer to verified if the events is triggered¡ In the event explorer I can see the event with the user_id but in user I can´t see events for that user_id¡  

70
P
10 days ago
A
Ahmed zoheiryNew Member
asked in Product Experimentation
How to change experiment allocation/ targeting trigger ?

In the current experimentation UI in amplitude. we have the option to target all user or based on user property, but what we need is to target based on specific event.lets imagine that we have a funnel and Viewed landing page (first event in the funnel)  Amplitude normally assign users on variants before or after this event get fired  Clicked on product carousel  this is the event that we want to start assigning when it happen to include only in the experiment users who have done this event and the variants (treatment / control) should get exposed after firing this event.How to work on implementing solution 2. is there is a way from amplitude ui or it should be done using code ? and if with code, how to do it ?       

242
C
Team Member
11 days ago
M
msftempNew Member
asked in Data Instrumentation
Using GTM Template + Autotrack w/ Segment

Hi, we are currently using the Google Tag Manager Template to autotrack page views, form submits, and clicks on our marketing website. We are using Segment in the product once a user signs up to track various product events. We also have Segment on the website, but it’s not integrated with Amplitude there. I’d like to know how we can ensure that Amplitude’s GTM tag uses the Segment anonymousId, so that we can ensure that both Segment + Amplitude utilize the same anonymousId to ensure proper identity resolution once a user logs in or signs up.

60
M
12 days ago
R
Rachel ManorNew Member
asked in Product Personalization and Audience Segmentation
I can't configure a cohort to work as I intend it

Hi,I’ve been trying to configure a cohort of users and I think I might be missing something in the configuration. I do it through the Users → Cohorts → new cohort button. I wanted to create a cohort where users of a certain domain are NOT included in the cohort. I did so by asking amplitude to include users only if their email “does not contain” the string “@domain.com”. This condition is inside it’s own section in the cohort definition, so afaik, it should be ANDed with any other conditions to create the cohort.After that, I created a segmentation chart, and added “segment by” section, and added my cohort there.The problem is that I still see users from domain “domain.com” taking actions in the segmentation chart. I must be doing something wrong, or not understanding how this works. Can anyone help?

160
R
13 days ago
B
Bruxel OliveiraNew Member
asked in Data Instrumentation
Question regarding plan

I’d like to know what would my payment terms looking moving forward after this 1 year free usage? Also, it’s written SCHOLARSHIP GROWTH PLAN EXP. on 14th of February, 2025, this expiration date is correct?

40
B
13 days ago
H
Hugo PereiraNew Member
asked in Data Instrumentation
Stuck at "Getting started"

I’m stuck at “Getting started”. I’ve implemented the script, but the function keeps on listening and nothing changes:  Any ideas on how to resolve this?

80
H
13 days ago
D
Dagim TesfayeNew Member
asked in  Building and Sharing Your Analysis
Issue with Screen Replay in Android Application

I am currently integrating Screen Replay into my organization's new Android application and have encountered an issue. While the screen replays appear in the list, the videos themselves only display a loading component along with the touch interactions made by the user. Unfortunately, the actual UI elements are not visible in the video.To provide more clarity, I have attached a video demonstrating the issue.Could you kindly assist me in resolving this issue? Please let me know if you need any additional information or logs to help investigate further.  

80
D
16 days ago
D
Novice
DeepeshNovice
asked in Product Personalization and Audience Segmentation
I am trying to filter users in a retention chart based on their earnings greater than a certain dollar amount over the past 1.5 years.

Hi, I am trying to filter users in a retention chart based on their earnings greater than a certain dollar amount over the past 1.5 years. However, I can only go till the last 365 days. It says in the Amplitude tutorial that I can filter based on the past 36 months if I used monthly data. I am using monthly chart but I don’t see an option to filter based on months. I tried using cohorts but I still cannot go past 365 days. How can I accomplish this?

164
liuaud
Peer Moderator
16 days ago
C
Carla CollNew Member
asked in Data Instrumentation
Connecting Supabase to Amplitude

How do I connect Supabase ( where all my usage data and billing data is) to Amplitude? I have not found any helpful guides to do it

110
C
17 days ago
R
Rick SheldonNew Member
asked in Data Instrumentation
Can we use this tool to track a Go HighLevel user's session?

I have a white label version and would love to understand which parts of the platform they are using mostly.

110
R
17 days ago
M
morancathyNew Member
asked in Data Instrumentation
Reset Amplitude Session in Backend

Hello! I need to reset the Amplitude session, device ID, and user ID when a user logs out. I'm essentially looking for a way to perform an amplitude.reset() operation on the backend (in Ruby). Is this possible?

171
Jacenda Davis
Team Member
17 days ago
D
Novice
DeepeshNovice
asked in Product Personalization and Audience Segmentation
I am trying to get the monthly credits earned by our plus customers (Customers who opted for a subscription)

I am trying to get the monthly credits earned by our plus customers (Customers who opted for a subscription). If a customer paid in that month, then his credits should be included and if the customer decided not to pay in that month, credits should not be included. I am not sure how to accomplish this in Amplitude. If I make a condition to check if a customer paid any one of the months, I get the credits of all the months and not the months when he actually paid.

185
Y
Team Member
18 days ago
L
Laura JelenichNew Member
asked in Product Experimentation
iOS SDK manually changing the experiment variant on the client side

I’m working on an iOS app using the Amplitude SDK, and multiple developers are testing experiments. However, not all testers can access the Amplitude dashboard to change the assigned variants. To facilitate testing without using the dashboard, I’m looking for a way to override or manually set the variant for specific experiments directly on the client side.Does the iOS SDK currently support something like this?

314
liuaud
Peer Moderator
18 days ago
M
Melanie BorinsteinNew Member
asked in  Building and Sharing Your Analysis
Best chart to use to determine if a feature has activated previously dormant users

Does anyone have advice on how best to see if a new feature has caused previously inactive or low activity users to become more active in your platform? The lifecycle chart doesn’t quite do this as there isn’t a single point in time I’m looking at as someone could perform this event at any given time since release. I’ve only been able to successfully do this by looking at each individual user stream and getting a general sense of their activity but as this feature gains more adoption, I won’t be able to keep up with the scale. 

241
Jacenda Davis
Team Member
19 days ago

Recent Tips & Tricks

Terms & ConditionsCookie settings