Product Personalization and Audience Segmentation

We're planning to deploy Amplitude across multiple teams and need expert guidance on implementation best practices. Looking for a consultant with 1-2 weeks availability to help us:Develop comprehensive data taxonomy and tracking plan strategies Establish proper instrumentation workflows and review processes Train our teams on Amplitude analytics best practices Configure organizational settings and data governance frameworksExperience with similar Amplitude implementations preferred.

I am trying to set up a Snowflake Destination connection using RSA Key Pair authentication, but the connection is failing. The login attempts do not even show up in Snowflake's LOGIN_HISTORY view, which indicates the connection is being rejected before it reaches the Snowflake database itself.I have already verified that: The role, database, warehouse, and schema for this new user are the same as another existing user who can successfully connect to Snowflake. The existing user is also configured with RSA key pair authentication and is working correctly. ​​​​​​

Hi all,We are getting set up on Amplitude and want to be able to have demo videos automatically show up in a guide in a 9:16 ratio (vertical/portrait) and not in the crunched landscape orientation that the current frame delivers for Vimeo and YouTube. We are using the iOS SDK, which seems like it may be the limiting factor here...Has anyone successfully accomplished this? If so, would appreciate any guidance you may have. Thanks!!

Hey everyone,A customer has asked for our support to enhance attribution for GenAI-generated offers delivered via Braze push/in-app messages. The key detail is that those offers are tailored for customer (1:1)  instead of defined by a human at scale (1:N).Their main goal is to improve week-over-week conversion rates for these recommended offers.To do this, they need to track purchases influenced by each specific GenAI model behind the push, email or in app message.This approach can also help demonstrate the value of personalized offers in an environment currently focused on 1-to-N sales efforts—where stakeholders are used to managing individual products at the top of the funnel (awareness), rather than optimizing for bottom-of-funnel metrics like conversion, or long term loyalty leading metrics like LTV, Stickiness or  frequency.Our initial recommendations:Ingest Braze campaign data into Amplitude. Create a property to identify which GenAI generated the offer in each push/in-app messag

I have a csv with 2 columns user_id and lead_source.   I went to Catalog and selected CSV under Lookup Tables.  Step 1: I brought in the CSV and Step 2: I mapped the first column (user_id) to User ID (Amplitude User).  It showed me a sample of my CSV and showed both columns at the bottom of Step 2.  I clickd Finish.I went to data:sources and saw the CSV.  I clicked on the name for ths CSV and it opened to a firm that looked exactly like the form I just completed.  There is a modify rows in step 1 and a download CSV and delete in the upper right, but I’m not seeing anything to edit this CSV and map the second field.  What am I missing?

Hi Amplitude Support Team,I hope you're doing well.I’m currently pulling data from our Facebook ad campaigns into Amplitude, and I’d like some clarification to ensure we’re capturing accurate performance metrics.When I compare the data shown in Amplitude to what I see in Facebook Ads Manager, there are some discrepancies. Can you please advise on: How we can ensure that the data we’re tracking in Amplitude matches the metrics displayed in Facebook Ads Manager? What best practices or recommended integrations should we follow to accurately attribute campaign performance, including clicks, conversions, and other key metrics? Are there specific UTM parameters or Facebook Pixel configurations we need to confirm are set up correctly for precise tracking in Amplitude? Looking forward to your guidance so we can make sure our reporting is aligned and reliable.Best regards,

Hello Amplitude community !Sorry if it’s a dumb question but I have issue finding the colors in the brand theme for the background when I switch the preview into mobile. In my theme setting I’ve put in “background” only dark color and when I create a checklist guide, and switch the preview in mobile, the background is light (see screens attached)Can someone help find the setting for the mobile colors, please ? 

The language in the Amplitude UI suddenly switched to Korean, but I didn’t change any settings. The translation quality is very poor, so I want to switch it back to English. How can I do this? Also, I’m curious if other people are experiencing the same issue.

I am unable to find my Event Properties in the list of “+ Filters” in Segmentation chart. 

Myself and other team members have tried using the Facebook Cohorts integration however we always receive the same error ‘notifications.integration.saveFailureWhen looking in Meta Business Manager it says that the integration is active however when going into the Destinations tab in Amplitude, it is blankI have tried the solutions on the docs page but continue to get the same errors - even after disconnecting and reconnecting.Is there a known solution to this?

I am setting user property wallet address, and using the same variable to set user ID. However, while walletAddress works (0xA66...54), User ID seemingly converts the hex to a big number (1.2905460614871781E+48) which is preventing us from using filtering and views. Any ideas?

We are experimenting with amplitude for a couple of our customers.  When watching a session the text appears as **** **** and not text.  Is this normal?   Some pages because of naming and design its hard to tell what pay they are on without seeing the text. Also some sessions are full of click  span and click event when they are not really doing anything.  I think one of them might be a slide show indexing.  Anyway to shut those type of events off. The sessions are enlightening. Would like to get more use out of it.

In a Segmentation chart, I want to calculate the total (sum) of the price, grouped by product ID, for the event "purchased". How can I set this up?

Anyone have some good template ideas for building a Dashboard for a CCO?

I’ve defined a cohort to exclude internal users by defining it as:Did have user property email, does not contain, catchbio.com any time since 1/1/2024 However when I look at charts with this cohort filter applied I still get some events for users with catchbio.com emails for example “alex+test06@catchbio.com”. We’ve been making a lot of test accounts in succession to de-bug things. I’ve even added the specific emails directly to the list of does not contain. What am I missing? Thanks,Alex​​​​​​​

Hi there!I’m working for a software company where we sell B2B software. Therefore we have a set of apps we sell to companies that we identify as “instances” that consists of users, so we have many instances that have even more users.Now we want to get started with product analytics and set up a dashboard for one of our products in Amplitude. Our goals would be to see the performance of the features there.What we would like to see here, is how many instances out of all instances did completed a certain event in a specific period of time e.g. “In the last 30 days, 40% of the instances performed action XY”, where events define the actions or features.Our data has been imported there a couple years ago already so I didn’t design the data base structure here, but it seems like that per default, events are broken down by single users.As we aren’t interested in single users but instances, I need them to be broken down by instances. Currently, we only way to identify an instance are hashed URL

Hello,I was wondering is there a way to integrate WooCommerce and Amplitude. I already have the Wordpress Amplitude plugin, but I have no date on my ECommerce tab. If someone can help me on the setup, it will be useful.  Thank you,  

Hi everyone,I'm facing an issue where Amplitude assigns two different User IDs when:I log in from different browsers. I empty the browser cache and log in again.This causes inconsistency in user tracking and affects analytics accuracy.Could anyone explain:Why this happens in Amplitude? Best practices to avoid multiple User IDs for the same user across different scenarios?Any help would be greatly appreciated!Thanks!

Hi there,I’m new to Amplitude and using the mobile SDK in our app. I’m also using OneSignal for messaging across multiple channels.Currently, I’m trying to re-engage users that have no app usage in the X number of days, and trying to filter out anonymous users within a cohort.Is this possible? I’ve tried different operators with multiple variants of “Anonymous User” as User ID but it doesn’t seem like Amplitude even sees the term or the word Anonymous.Thanks!

Hello Amplitude communityI’m facing an issue where the Page Title is not correctly assigning the corresponding page even though we do receive correct Page Viewed events for the same URL with correct Page Title.The issue is illustrated in the screenshot below. You can see that for most events, the Page Title is correctly assigned but a significant number of events identifies Page Title = None.Would you be able to identify what is the potential reason for this issue and how to solve it?Thank you 

Hi Support Team,I need help excluding specific users from my stats in Amplitude. Here's an example:I have a user property called User Status that can change over time. For instance:A user views an article while their User Status is Active. Later, the same user is marked as Banned.I want to exclude all users with User Status set to Banned, so none of their events (even those from when their status was Active) appear in my analysis.How can I achieve this in Amplitude?Thank you!

Hi,I’ve been trying to configure a cohort of users and I think I might be missing something in the configuration. I do it through the Users → Cohorts → new cohort button. I wanted to create a cohort where users of a certain domain are NOT included in the cohort. I did so by asking amplitude to include users only if their email “does not contain” the string “@domain.com”. This condition is inside it’s own section in the cohort definition, so afaik, it should be ANDed with any other conditions to create the cohort.After that, I created a segmentation chart, and added “segment by” section, and added my cohort there.The problem is that I still see users from domain “domain.com” taking actions in the segmentation chart. I must be doing something wrong, or not understanding how this works. Can anyone help?

Hi, I am trying to filter users in a retention chart based on their earnings greater than a certain dollar amount over the past 1.5 years. However, I can only go till the last 365 days. It says in the Amplitude tutorial that I can filter based on the past 36 months if I used monthly data. I am using monthly chart but I don’t see an option to filter based on months. I tried using cohorts but I still cannot go past 365 days. How can I accomplish this?

I am trying to get the monthly credits earned by our plus customers (Customers who opted for a subscription). If a customer paid in that month, then his credits should be included and if the customer decided not to pay in that month, credits should not be included. I am not sure how to accomplish this in Amplitude. If I make a condition to check if a customer paid any one of the months, I get the credits of all the months and not the months when he actually paid.