Product Personalization and Audience Segmentation

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences.

  • 59 Topics
  • 159 Replies

59 Topics

Amplitude Admin
Team Member
Amplitude AdminTeam Member
published in Product Personalization and Audience Segmentation

Welcome to the product personalization and audience segmentation forum!

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences. This is where you can ask and get feedback on questions such as: ✅ Why am I unable to view Custom Marketo Boolean Field after sync completion?✅ Does personalization work for anonymous users? Helpful resources: ❓Overview of Audiences❓Computations: create new properties❓Predictions: what are Amplitude predictions, build a prediction, using prediction-based cohorts in campaigns❓Recommendations: building a recommendation, using recommendations in personalization campaigns❓Syncs & Integrations to third-party destinations❓Amplitude Academy course: Getting Started with AudiencesStill have questions? Post them here! 

1400
Amplitude Admin
Team Member
9 months ago
J
Julie EnomotoNew Member
asked in Product Personalization and Audience Segmentation

Unable to download user information from a chart

I created a chart that shows the number of users who are getting an error message on our site each day. I am trying to get a list of the userIDs that are getting this error but when I click the “Download Users” option in the popup that appears when I “click to inspect” on the graph, I get an empty file.This is the popup: 

2
J
18 hours ago
S
SethNew Member
asked in Product Personalization and Audience Segmentation

Pathway ending with user's final event

I was wondering if there is a way to create a pathway which ends with the last time the user did any event? I’d like to track back to see if there are any trends for users who stop using our product. Is there a way to produce a pathway which ends with the last action a user ever does (ideally without cohorts)?  

1
Saish Redkar
Expert
1 day ago
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Dhruv TewariNew Member
asked in Product Personalization and Audience Segmentation

Top events following an event

Hi, I wanted to know how I can find the top events following an event. For example:Let’s say I have Event1, Event2...upto Event10. If a user clicks on a menu item, triggering Event1, I want to find out the top actions after triggering Event1, and want to show that by totals. So basically finding out the top actions that are performed on any particular page on the platform. Please let me know if you know how do this, thanks a lot!

1
Saish Redkar
Expert
16 days ago
M
Magdalena SawickaNew Member
asked in Product Personalization and Audience Segmentation

Inability to Filter by User Segment

I haven’t been able to find someone with this exact problem.What I am trying to do:Filter out all events that are triggered by our employees. I do this by filtering out their email (as a unique identifier for this test.)My observations:When I look at any active event, I see there is a 118 current unique average during the past week.No Filter AppliedWhen I filter for the three employees using the “Segment by” feature, I can see it’s working properly (emails are redacted):Filter applied such that email = {employeeEmail1, employeeEmail2, employeeEmail3}Now the last step where instead of filtering for = {employeeEmail1, employeeEmail2, employeeEmail3} I filter ≠ {employeeEmail1, employeeEmail2, employeeEmail3}For this I get the same exact result as in image #1 (please see below). What am I doing wrong here? Filter applied such that email ≠ {employeeEmail1, employeeEmail2, employeeEmail3} 

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M
17 days ago
T
Taj SanghaNew Member
asked in Product Personalization and Audience Segmentation

See the cumulative % of my MAU that performed an activity over time

 I’m using the segmentation chart and the % Active to see how frequently MAU are interacting with a new feature. I want to see this on a cumulative basis though, more like, what % of MAU have completed this event through X date. Not sure how to do this. If I change the chart type from Stacked area to Bar chart, I think that shows the total cumulative % that have completed it (it’s just a single bar) but I would like to see how that changes over time. 

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Saish Redkar
Expert
29 days ago
G
Giorgio FideiNew Member
asked in Product Personalization and Audience Segmentation

What's the best way to create a weekly retention breakdown table?

Hello everyone 👋I’m kind of new to Amplitude and I am exploring what’s the best way to build a weekly retention table.Essentially, taking weekly cohorts of new users acquired, and measuring their retention after Week 1, Week 2, Week 3, …I am struggling with getting new users acquired sorted by weekly cohorts, instead of daily, in the retention breakdown table (see below) 👇  

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G
29 days ago
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hipawanNew Member
asked in Product Personalization and Audience Segmentation

ross-Origin Read Blocking (CORB) blocked cross-origin response https://api2.amplitude.com/2/httpapi with MIME type application/json. See https://www.chromestatus.com/feature/5629709824032768 for more details.

Hi, We are getting below exception. Any idea on how to fix. Cross-Origin Read Blocking (CORB) blocked cross-origin response https://api2.amplitude.com/2/httpapi with MIME type application/json. See https://www.chromestatus.com/feature/5629709824032768 for more details.

0
H
1 month ago
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Vanessa RyanNew Member
asked in Product Personalization and Audience Segmentation

Disable tracking device id

I’m using Amplitude’s React Native SDK, and I’d like to disable the automatic tracking of the deviceID, but I’m not sure how, or if that’s even possible. Does anyone know if this is do-able?

0
V
1 month ago
JennRu
Community Manager
JennRuCommunity Manager
posted in Product Personalization and Audience Segmentation

When to leverage cohort syncs vs event streaming [Intercom edition]

Cohort syncs vs event streaming Example cohort use cases based on sync cadence Example cohort + event streaming duo use caseCohort syncs vs event streamingHave you ever wondered what are the key differences between syncing cohorts vs streaming events to a downstream martech application? Cohorts enable you to build a custom definition of an audience group based on events users have performed and corresponding properties that define their persona. Cohort syncs enable you to send a list of the users within the cohort to a destination. Syncs can be set up with a one-time, daily, hourly, or even real-time cadence for some plans.  Within Intercom, a cohort sync is ingested as a user attribute tag in Intercom’s terminology, which can then be plugged into the audience filters. This queues up a list of eligible users who may receive the campaign when they qualify for the cohort, upon the next cohort sync. Event streaming is similar to a webhook; it sends data from Amplitude to a destination ba

0
JennRu
Community Manager
1 month ago
R
recshopNew Member
asked in Product Personalization and Audience Segmentation

Unique vs. Total events

What is a unique event vs. total events?I know Amplitude says Unique = will ONLY count the earliest and longest conversion for each unique usertotal = will count every conversion I wonder whether I should measure unique or total events.Challenge: If a customer bought the same product several times only the first conversion will be used if I look at UNIQUE results?

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S
1 month ago
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Udayan WalvekarNew Member
asked in Product Personalization and Audience Segmentation

How do I disable and reconnect slack?

How do I disable and reconnect slack? I tried everything! Settings, dashboards everything.  

1
Saish Redkar
Expert
1 month ago
A
Helpful Hero
Aman KediaHelpful Hero
asked in Product Personalization and Audience Segmentation

Dashboard Issue

The main menu options (user look up, data etc) aren’t loading for us. When we refresh a tab or launch a new one, the options come and disappear. Why might this be happening and how do we fix it? It’s become really difficult to use Amplitude without these options and we’re relying just on old urls which we can remember.  Video link-  if you look between 3-5 seconds mark, the menu bar appears and disappears immediately.  

2
A
Helpful Hero
1 month ago
H
Conversationalist
Herb LauConversationalist
asked in Product Personalization and Audience Segmentation

Am I missing the ability to use color as a distinguishing factor for visuals?

How would I distinguish time periods by color in a chart?  Since it's 1 segment on a daily chart for 30 days, I'd like to highlight each day of week (Mon-Sun) a different color, with up to 7 total.  I don't seem to see that ability within the charts.  Initial community searches for “color” don’t seem to pull up a relevant page. Also, this is my 1st post, Amplitude data only went live for our web analytics June 28!    

1
dangrainger
Super Helper
1 month ago
A
Novice
Adam ChesterNovice
asked in Product Personalization and Audience Segmentation

Device ID in cohort export

Hi,We’re using the Behavioural Cohorts API to export a cohort of players for programmatic use. We now have a need for the Device ID(s) of these users to be included in our exports.This doesn’t appear to be possible, since with props=1 and no propKeys argument (so we should be getting all properties for the users), the Device ID(s) are not included. However, it is possible to have the most recently used Device ID for a user included when you sync a cohort to say, S3. Am I missing something, or is this a limitation of the cohorts API?Thanks!

1
Saish Redkar
Expert
1 month ago
Q
quintinparNew Member
asked in Product Personalization and Audience Segmentation

Send events, but update a value instead of adding on

I have a game with auto-generated levels that people can play in parallel. I want to track how many levels are being played at any time. For example 5 levels – 10000 users7 levels – 1000 users2 levels – 8000 users15 levels – 500 users etc. Every time a user exists/kills a level, I want them to send an update – user-id 5, 10 levels (earlier 11). How can I achieve this? 

3
Saish Redkar
Expert
2 months ago
B
Bautista VarineNew Member
asked in Product Personalization and Audience Segmentation

User_id - User properties

When I use the User_ID property in a Chart (data table) I get less than if I view the user_id by Audience. (I am using the same filters) Why can this be?

1
Larkin Barnard-Bahn
Helpful Hero
2 months ago
A
Ankit Navinkumar JainNew Member
asked in Product Personalization and Audience Segmentation

Which all paraments can I use to capture city information. like I want to groupby by cities to find my orders at a city level. Any alternative to IP based city.

I am unable to use city based data as Max mind shows its accuracy s very low in India, any other alternative for City metric.

1
Saish Redkar
Expert
2 months ago
A
Ankit Navinkumar JainNew Member
asked in Product Personalization and Audience Segmentation

City name not mapped correctly.

I am using any active events to identify the traffic, and a city metric for group by condition to track city wise traffic.but numbers doesn’t seem to be correct as anonymous city names are getting captured,any alternative for this. 

2
JennRu
Community Manager
2 months ago
A
akravchenkoNew Member
asked in Product Personalization and Audience Segmentation

How to do RFM analysis in Amplitude?

can anyone tell me how to do RFM analysis in Amplitude? related linkshttps://amplitude.com/blog/customer-lifecyclehttps://www.investopedia.com/terms/r/rfm-recency-frequency-monetary-value.asp#:~:text=The%20recency%2C%20frequency%2C%20monetary%20value%20(RFM)%20model%20is,%2C%20the%20better%20the%20result).

1
Saish Redkar
Expert
2 months ago
H
Conversationalist
haoyuanConversationalist
asked in Product Personalization and Audience Segmentation

How to update user property and affect historical events?

I already read your doc and it said that if I update user property after events. The events won’t have the user property. But this mechanism doesn’t fit my scenario. In my scenario, I know my users’ industry after they use it for a few days. When I know their industry, I want to update their property and try to compare the data group by their industry. However, the industry isn’t assigned to all the events of the users which makes the comparison impossible to complete.

1
dangrainger
Super Helper
3 months ago
K
Kajetan WalczakNew Member
asked in Product Personalization and Audience Segmentation

How to create a cohort or segment with users who first time came from direct?

Hi, I’d like to create a cohort or segment with users whose first source is neither any UTM nor referral. Simply for users who came from what it’s called as a direct/none source (mostly people who typed the website name in the URL bar).How to do this?I’ve discovered I can create a cohort with users who:- performed “Viewed” event- where the UTM source is none- where the UTM medium is none- where the referrer is none- with historical count = 1st timeI’ve also read the difference between historical count and event historical count here: https://help.amplitude.com/hc/en-us/articles/360040957432-Historical-Count-Track-user-behavior-for-different-instances-of-each-user-actionand it looks like only the 1st feature is available when creating a cohort which is not ideal and doesn’t solve my case.Any ideas how to do it?

3
dangrainger
Super Helper
3 months ago
S
Novice
srushti.wadekarNovice
asked in Product Personalization and Audience Segmentation

Regarding user filters in Cohorts

Hello,There are some set of common user filters like removing users from within the organization or removing test users that we use for most of the charts our organization creates on Amplitude. Is it a good practice to add these filters in cohort itself ? Or should these common filters be applied in the cohort condition as well as the chart using the respective cohort ?Thanks!

4
JennRu
Community Manager
3 months ago
M
Mathieu SanchezNew Member
asked in Product Personalization and Audience Segmentation

Segment/Amplitude connexion - track calls not working

Hey there,I have configured Amplitude as a Segment destination (so Segment forwards all events/data to Amplitude).It works well for :- page views (page calls in segment vocabulary) sent from the frontend- track calls sent from the frontend- identify calls sent from the frontendBut it doesn't work for track calls coming from the backend.The event appears in Segment, but not in Amplitude.Any idea how this can be solved?

0
M
3 months ago
V
Vania AlyaNew Member
asked in Product Personalization and Audience Segmentation

Cohort Limitations

Hi All and Amplitude Team!I’ve been having an issue where the cohort that I wanted to create keeps not getting computed. The cohort do have a lot of line condition but I was wondering if there are any limitations or ways that I can do to help compute the cohort.Below is the screenshot of the data that has not computed. It usually happens when I want to substract a certain cohort.  

5
Thao Nguyen
Team Member
4 months ago

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