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Product Personalization and Audience Segmentation

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences.

  • 121 Topics
  • 248 Replies
121 Topics
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Udayan WalvekarNew Member
asked in Product Personalization and Audience Segmentation
How do I disable and reconnect slack?

How do I disable and reconnect slack? I tried everything! Settings, dashboards everything.  

2751
Saish Redkar
Expert
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Helpful Hero
Aman KediaHelpful Hero
asked in Product Personalization and Audience Segmentation
Dashboard Issue

The main menu options (user look up, data etc) aren’t loading for us. When we refresh a tab or launch a new one, the options come and disappear. Why might this be happening and how do we fix it? It’s become really difficult to use Amplitude without these options and we’re relying just on old urls which we can remember.  Video link-  if you look between 3-5 seconds mark, the menu bar appears and disappears immediately.  

2072
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Helpful Hero
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Helpful Hero
Herb LauHelpful Hero
asked in Product Personalization and Audience Segmentation
Am I missing the ability to use color as a distinguishing factor for visuals?

How would I distinguish time periods by color in a chart?  Since it's 1 segment on a daily chart for 30 days, I'd like to highlight each day of week (Mon-Sun) a different color, with up to 7 total.  I don't seem to see that ability within the charts.  Initial community searches for “color” don’t seem to pull up a relevant page. Also, this is my 1st post, Amplitude data only went live for our web analytics June 28!    

4321
dangrainger
Expert
A
Novice
Adam ChesterNovice
asked in Product Personalization and Audience Segmentation
Device ID in cohort export

Hi,We’re using the Behavioural Cohorts API to export a cohort of players for programmatic use. We now have a need for the Device ID(s) of these users to be included in our exports.This doesn’t appear to be possible, since with props=1 and no propKeys argument (so we should be getting all properties for the users), the Device ID(s) are not included. However, it is possible to have the most recently used Device ID for a user included when you sync a cohort to say, S3. Am I missing something, or is this a limitation of the cohorts API?Thanks!

4591
Saish Redkar
Expert
Q
Helpful Hero
quintinparHelpful Hero
asked in Product Personalization and Audience Segmentation
Send events, but update a value instead of adding on

I have a game with auto-generated levels that people can play in parallel. I want to track how many levels are being played at any time. For example 5 levels – 10000 users7 levels – 1000 users2 levels – 8000 users15 levels – 500 users etc. Every time a user exists/kills a level, I want them to send an update – user-id 5, 10 levels (earlier 11). How can I achieve this? 

3083
Saish Redkar
Expert
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Bautista VarineNew Member
asked in Product Personalization and Audience Segmentation
User_id - User properties

When I use the User_ID property in a Chart (data table) I get less than if I view the user_id by Audience. (I am using the same filters) Why can this be?

2061
Larkin Barnard-Bahn
Team Member
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Ankit Navinkumar JainNew Member
asked in Product Personalization and Audience Segmentation
Which all paraments can I use to capture city information. like I want to groupby by cities to find my orders at a city level. Any alternative to IP based city.

I am unable to use city based data as Max mind shows its accuracy s very low in India, any other alternative for City metric.

2851
Saish Redkar
Expert
A
Ankit Navinkumar JainNew Member
asked in Product Personalization and Audience Segmentation
City name not mapped correctly.

I am using any active events to identify the traffic, and a city metric for group by condition to track city wise traffic.but numbers doesn’t seem to be correct as anonymous city names are getting captured,any alternative for this. 

3382
JennRu
Community Manager
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akravchenkoNew Member
asked in Product Personalization and Audience Segmentation
How to do RFM analysis in Amplitude?

can anyone tell me how to do RFM analysis in Amplitude? related linkshttps://amplitude.com/blog/customer-lifecyclehttps://www.investopedia.com/terms/r/rfm-recency-frequency-monetary-value.asp#:~:text=The%20recency%2C%20frequency%2C%20monetary%20value%20(RFM)%20model%20is,%2C%20the%20better%20the%20result).

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Saish Redkar
Expert
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Conversationalist
haoyuanConversationalist
asked in Product Personalization and Audience Segmentation
How to update user property and affect historical events?

I already read your doc and it said that if I update user property after events. The events won’t have the user property. But this mechanism doesn’t fit my scenario. In my scenario, I know my users’ industry after they use it for a few days. When I know their industry, I want to update their property and try to compare the data group by their industry. However, the industry isn’t assigned to all the events of the users which makes the comparison impossible to complete.

4151
dangrainger
Expert
K
Kajetan WalczakNew Member
asked in Product Personalization and Audience Segmentation
How to create a cohort or segment with users who first time came from direct?

Hi, I’d like to create a cohort or segment with users whose first source is neither any UTM nor referral. Simply for users who came from what it’s called as a direct/none source (mostly people who typed the website name in the URL bar).How to do this?I’ve discovered I can create a cohort with users who:- performed “Viewed” event- where the UTM source is none- where the UTM medium is none- where the referrer is none- with historical count = 1st timeI’ve also read the difference between historical count and event historical count here: https://help.amplitude.com/hc/en-us/articles/360040957432-Historical-Count-Track-user-behavior-for-different-instances-of-each-user-actionand it looks like only the 1st feature is available when creating a cohort which is not ideal and doesn’t solve my case.Any ideas how to do it?

3573
dangrainger
Expert
S
Conversationalist
srushti.wadekarConversationalist
asked in Product Personalization and Audience Segmentation
Regarding user filters in Cohorts

Hello,There are some set of common user filters like removing users from within the organization or removing test users that we use for most of the charts our organization creates on Amplitude. Is it a good practice to add these filters in cohort itself ? Or should these common filters be applied in the cohort condition as well as the chart using the respective cohort ?Thanks!

4414
JennRu
Community Manager
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Mathieu SanchezNew Member
asked in Product Personalization and Audience Segmentation
Segment/Amplitude connexion - track calls not working

Hey there,I have configured Amplitude as a Segment destination (so Segment forwards all events/data to Amplitude).It works well for :- page views (page calls in segment vocabulary) sent from the frontend- track calls sent from the frontend- identify calls sent from the frontendBut it doesn't work for track calls coming from the backend.The event appears in Segment, but not in Amplitude.Any idea how this can be solved?

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Vania AlyaNew Member
asked in Product Personalization and Audience Segmentation
Cohort Limitations

Hi All and Amplitude Team!I’ve been having an issue where the cohort that I wanted to create keeps not getting computed. The cohort do have a lot of line condition but I was wondering if there are any limitations or ways that I can do to help compute the cohort.Below is the screenshot of the data that has not computed. It usually happens when I want to substract a certain cohort.  

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Team Member
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ksdNew Member
asked in Product Personalization and Audience Segmentation
Get segmentation rules from dashboard via API

Hi, I am trying to get the query used to create a segment on a dashboard via API. I have looked at the available endpoints and it does not seem like there is a way to do this, but wanted to confirm!

3135
Esther Trapadoux
Community Manager
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Matt McCarthyNew Member
asked in Product Personalization and Audience Segmentation
Automated emails to trigger upon event

Hi all, I was wondering if it is possible to trigger an email following a specific event load on amplitude...say clicking on a certain button, an event will load. Following this event load an email pertaining to tis action will be sent to the user. Is this possible?

9344
Esther Trapadoux
Community Manager
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xiaohaiNew Member
asked in Product Personalization and Audience Segmentation
How to add category column in templates to upload for tracking plan

Hi, I'm trying to create a new tracking plan to add new event and properties to track for our product. However, in the template you provided, there is no column for "Category" or "Event Category". I had to add category manually after events were uploaded. Is there way to add that information when editing the tracking plan?additionally, is there a way to rename existing events in the tracking plan or i have to do that manually in the amplitude dashboard? Thank you!

3914
Esther Trapadoux
Community Manager
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Gino2122New Member
asked in Product Personalization and Audience Segmentation
Breakdown table column is unable to be resized

There is one column (the 2nd one from the left) in the Breakdown table under Segmentation that cannot be adjusted width-wise to make it larger. This is an issue as there is important information that is truncated with the current sizing.  What’s odd is all other columns are able to be resized, and the 2nd column is able to be shrunk, but it just won’t expand past what it’s at now. Any help would be appreciated. Thanks!  

3025
Esther Trapadoux
Community Manager
R
reyNew Member
asked in Product Personalization and Audience Segmentation
How to get users email list?

We have set y=up Segment to send events to amplitude and it's all good. Our goal is to understand our app users' behavior and to also be able to identify them and get their emails to build up our product/marketing campaigns. However, we don't seem to find where to pull up users' email lists at once. All we are able to do for now is to look up users one by one and fetch their emails.

7254
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jasonwijesuriyaNew Member
asked in Product Personalization and Audience Segmentation
Specific cohorts not loading or showing '0' even though there are sample users shown

We’re working on a segmentation model in our business, and are using amplitude’s cohorts to help define said segments.However, in certain cases either the cohort doesn’t seem to compute and populate any users OR it populates and showcases sample users, but still shows the total as ‘0’.Is there a specific time period we need to wait before this populates/computes correctly? It’s been roughly 24 hours so far. 

3586
Jeremie Gluckman
Team Member
J
JasonImmerselyNew Member
asked in Product Personalization and Audience Segmentation
How would I create frequency buckets for # of unique daily sessions over a week/month

I want to create a chart that tells me how many unique users performed any active event on 7 days, 6 days, 5 days, 4 days, 3 days, 2 days, 1 day for the week, or 30,29,28… etc days for a month.Stickiness gives me an average - is there a way to break that number into buckets?

3441
Jeremie Gluckman
Team Member
D
Novice
dykimNovice
asked in Product Personalization and Audience Segmentation
Redshift query to find unique users

How can I modify my Redshift query to find a unique user that includes the merged Amplitude ID in addition to the WHERE condition?The results of the query from the Amplitude segmentation and the unique user I found in Redshift are different, even though the WHERE condition and duration are the same. The number of the unique users from Redshift more then amplitude’s result.I suspect that the difference may be due to the merged Amplitude ID, device ID and user ID.Could you please help me with this issue?I’ve already read below articles.https://help.amplitude.com/hc/en-us/articles/115003135607https://help.amplitude.com/hc/en-us/articles/206964247-Redshift-Active-users

4272
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Novice
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SkampNew Member
asked in Product Personalization and Audience Segmentation
Uploaded user ID cohort reduced by half

I imported a cohort from a CSV file with x k rows of user IDs (email addresses). Amplitude is now showing an amount of significantly less users (cut by a couple thousand) in “population over time”. Why doesn’t this compute to the original row number in the CSV file? Where is the exclusion of user IDs happening? Thanks.

3651
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Experienced
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Trang NNew Member
asked in Product Personalization and Audience Segmentation
Mismatch in SUM displayed and the summing of events divided by day.

I’m counting uniques performing event Application Installed.In the data table, I see the sum of unique displayed in the first row does not match with the sum of its components. It is 122 # (55+46+14+8)=123.What are potential reasons behind? Any directions I should follow to explore the causes of this mismatch?Thanks everyone! 

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Alex CamilarNew Member
asked in Product Personalization and Audience Segmentation
Users from specific countries are not logged in Amplitude

Hey everyone, We’ve started using Amplitude roughly 3 months ago, and we discovered this week that users from Australia, New Zealand and Ghana (possibly other countries as well) are not being picked up by Amplitude whatsoever. Our other analytics tools are picking them up though, so we’re wondering what could be the issue with the Amplitude implementation that’s stopping us from getting any kind of events from these users. Is it something related to the device locale? is it a bug with Amplitude?  Thanks!Alex

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