Product Personalization and Audience Segmentation

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences.

106 Topics
235 Replies

Matt McCarthyNew Member

asked in Product Personalization and Audience Segmentation

Automated emails to trigger upon event

Hi all, I was wondering if it is possible to trigger an email following a specific event load on amplitude...say clicking on a certain button, an event will load. Following this event load an email pertaining to tis action will be sent to the user. Is this possible?

xiaohaiNew Member

asked in Product Personalization and Audience Segmentation

How to add category column in templates to upload for tracking plan

Hi, I'm trying to create a new tracking plan to add new event and properties to track for our product. However, in the template you provided, there is no column for "Category" or "Event Category". I had to add category manually after events were uploaded. Is there way to add that information when editing the tracking plan?additionally, is there a way to rename existing events in the tracking plan or i have to do that manually in the amplitude dashboard? Thank you!

Gino2122New Member

asked in Product Personalization and Audience Segmentation

Breakdown table column is unable to be resized

There is one column (the 2nd one from the left) in the Breakdown table under Segmentation that cannot be adjusted width-wise to make it larger. This is an issue as there is important information that is truncated with the current sizing. What’s odd is all other columns are able to be resized, and the 2nd column is able to be shrunk, but it just won’t expand past what it’s at now. Any help would be appreciated. Thanks!

reyNew Member

asked in Product Personalization and Audience Segmentation

How to get users email list?

We have set y=up Segment to send events to amplitude and it's all good. Our goal is to understand our app users' behavior and to also be able to identify them and get their emails to build up our product/marketing campaigns. However, we don't seem to find where to pull up users' email lists at once. All we are able to do for now is to look up users one by one and fetch their emails.

jasonwijesuriyaNew Member

asked in Product Personalization and Audience Segmentation

Specific cohorts not loading or showing '0' even though there are sample users shown

We’re working on a segmentation model in our business, and are using amplitude’s cohorts to help define said segments.However, in certain cases either the cohort doesn’t seem to compute and populate any users OR it populates and showcases sample users, but still shows the total as ‘0’.Is there a specific time period we need to wait before this populates/computes correctly? It’s been roughly 24 hours so far.

JasonImmerselyNew Member

asked in Product Personalization and Audience Segmentation

How would I create frequency buckets for # of unique daily sessions over a week/month

I want to create a chart that tells me how many unique users performed any active event on 7 days, 6 days, 5 days, 4 days, 3 days, 2 days, 1 day for the week, or 30,29,28… etc days for a month.Stickiness gives me an average - is there a way to break that number into buckets?

dykimNovice

asked in Product Personalization and Audience Segmentation

Redshift query to find unique users

How can I modify my Redshift query to find a unique user that includes the merged Amplitude ID in addition to the WHERE condition?The results of the query from the Amplitude segmentation and the unique user I found in Redshift are different, even though the WHERE condition and duration are the same. The number of the unique users from Redshift more then amplitude’s result.I suspect that the difference may be due to the merged Amplitude ID, device ID and user ID.Could you please help me with this issue?I’ve already read below articles.https://help.amplitude.com/hc/en-us/articles/115003135607https://help.amplitude.com/hc/en-us/articles/206964247-Redshift-Active-users

SkampNew Member

asked in Product Personalization and Audience Segmentation

Uploaded user ID cohort reduced by half

I imported a cohort from a CSV file with x k rows of user IDs (email addresses). Amplitude is now showing an amount of significantly less users (cut by a couple thousand) in “population over time”. Why doesn’t this compute to the original row number in the CSV file? Where is the exclusion of user IDs happening? Thanks.

Trang NNew Member

asked in Product Personalization and Audience Segmentation

Mismatch in SUM displayed and the summing of events divided by day.

I’m counting uniques performing event Application Installed.In the data table, I see the sum of unique displayed in the first row does not match with the sum of its components. It is 122 # (55+46+14+8)=123.What are potential reasons behind? Any directions I should follow to explore the causes of this mismatch?Thanks everyone!

Alex CamilarNew Member

asked in Product Personalization and Audience Segmentation

Users from specific countries are not logged in Amplitude

Hey everyone, We’ve started using Amplitude roughly 3 months ago, and we discovered this week that users from Australia, New Zealand and Ghana (possibly other countries as well) are not being picked up by Amplitude whatsoever. Our other analytics tools are picking them up though, so we’re wondering what could be the issue with the Amplitude implementation that’s stopping us from getting any kind of events from these users. Is it something related to the device locale? is it a bug with Amplitude? Thanks!Alex

John AshendenNew Member

asked in Product Personalization and Audience Segmentation

Is Dashboard filtering available on the Starter Plan?

Despite it being on Amplitude’s support page here: https://help.amplitude.com/hc/en-us/articles/229505188-Dashboards-Get-a-bird-s-eye-view-of-all-your-important-charts#h_7a420230-68ee-4c93-9f4c-9f1ed7ecb92f. I can’t seem to find any way to filter the charts on a Dashboard. Is this feature unavailable on the Starter Plan? To be specific, what I’m trying to do is apply a segment to a Dashboard and have all the charts on the page update to reflect this segment.

EshaHelpful Hero

posted in Product Personalization and Audience Segmentation

Scheduled Hourly cohort syncs from Amplitude -> Mailchimp fail immediately

Hi all! We are trying to send lists of users from a cohort to Mailchimp every hour. When I define the cadence to be a scheduled sync on an hourly basis, the sync fails pretty immediately. When I do a one-time sync, the sync passes. The error comes up pretty immediately. Does anyone have any ideas on what could be happening? Thank in advance for your help!

alex.hoTeam Member

posted in Product Personalization and Audience Segmentation

What do PLG leaders typically connect Amplitude to?

PLG stands for “Product-Led Growth”, which ultimately means that your product as the main driver of customer acquisition, activation, satisfaction, retention, and scalable expansion. Even though it’s become a popular go-to-market strategy these days, it’s important to define what PLG means for your business.If you’re interested in learning more about how to activate Product-Led Growth in your own organization, check out these helpful resources: How 7 different Amplitude customers are leading PLG today What are some examples of PLG? 3 Ways to Benefit from Product-Led Growth How to use Experimentation to drive PLGFinally, I love a good worksheet and this blog includes 5 different diagrams and bonus worksheet you can leverage to build your own PLG strategy.

alex.hoTeam Member

posted in Product Personalization and Audience Segmentation

How can I create a Cohort based on a user property?

In Amplitude, a cohort is a group of users who share a trait or set of traits. You can create a cohort based on user actions taken within a specific time period OR if users have a specific user property value. Once you've created a cohort, you can add them as a segment in many Amplitude charts.To create a cohort based on a user property, go to the Cohorts tab, select “New Cohort” and select the “had Property” condition. This will allow you to group all users who had a specific value for a specific user property at a certain point in time should be included in your cohort. Properties and events are different things, and for that reason, the available options for the ...had Property condition are different.Most recently: This will select only users whose most recent value for the user property you're interested in matches the value you've specified. This value will be drawn from a user's most recent active event. This is useful if you have a user property where the values change frequent

anakaiserNew Member

asked in Product Personalization and Audience Segmentation

Communication between Segment and Amplitude.

We have sent a property called "is_customer" to Segment, which can have a value of "true" or "false". However, some customers receive a value of "none" for this property. These same customers have the property correctly defined in the Mixpanel platform. We suspect that there may be an issue with communication between Segment and Amplitude. What can we do?

MaximHelpful Hero

asked in Product Personalization and Audience Segmentation

Overwrite user_id

Hi! Our system has its own user IDs and we assign them when users log in. It works perfectly, but now we need to change our user ID. We changed the user id for a user and Amplitude recognized him as a new user. All history has not been merged and we only see new events. Is there a method we can use to update all user IDs without losing our data?

rickyNew Member

asked in Product Personalization and Audience Segmentation

I want to discover the patterns of buyers!

Hi there, I'm a small startup marketing manager. We're using Amplified recently and there are still a lot of things that I don't know.Is there a good way to find common points of customers who purchase our services using Amplified? For example, how to see at a glance what customers who have made a purchase unconditionally do a certain event in common?If there's a good expert who knows how to do it, I'd really appreciate it if you can help me out!

karla.eNew Member

asked in Product Personalization and Audience Segmentation

how do create a graph of total signups (cumulative) and signups per day?

i want to create a graph of total signups (cumulative) and signups per dayPlease see sample below

kannan.ganesan1989New Member

asked in Product Personalization and Audience Segmentation

Firing fetch_experiment and exposure together (when fetch_experiment return variant)

Hello, We are using Ruby SDK initialize_remote to use fetch_experiment and exposure events.My question is, is it best practise to fire exposure event when ever we fetch_experiment returns experiment? Problem we think. Firing exposure and fetch separately will introduce unpredictability as customer might drop without seeing the experiment itself. Your thoughts on this?

trosenHelpful Hero

asked in Product Personalization and Audience Segmentation

Different results filtering by events or users

Hi,It is probably a conceptual problem, but I don´t understand why this 2 scenarios give 2 different results:Event A where propertie A = 1 and propertie B = 1 | no user restriction Event A with no restrictions | users where propertie A = 1 and propertie B = 1Thanks!

Adam ChesterNovice

asked in Product Personalization and Audience Segmentation

How should array parameter values be formatted for the Cohorts API?

Hi!I’ve been trying out the Behavioural Cohorts API but I’m having trouble using the propKeys parameter to limit the user properties returned when downloading a cohort.I could be missing something obvious, but there are multiple standards out there for supplying arrays as querystring parameters and I’ve tried out a few:?props=1&propKeys=property_1&propKeys=property_2 ?props=1&propKeys[]=property_1&propKeys[]=property_2 ?props=1&propKeys=[property_1,property_2]Can anyone clarify the expected format? So far I’ve always had all user properties present in the downloaded data.An example on the documentation page or in the Postman collection would be great!