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Daniel at JodooConversationalist

asked in Data Instrumentation

Setting Group Properties in GTM

Hi everyoneI use GTM as the tool to setup the init and identification tagsI’ve successfully identified the group “Corp ID” but unable to track group properties even if I set through this tag:I asked the AI bot in the help center and it said “Currently, the Amplitude GTM (Google Tag Manager) template does not support the group identify call which is used to set group properties. ”But in the GTM’s doc it clearly includes the “Set” callI noticed that in the Set Group Properties tag, the label for setting is “User” property. Does this mean it actually not support setting up a “Group” property?I hope someone can tell me how do I set up and see the group properties:

deweynNew Member

asked in Data Instrumentation

UnknownError: Database deleted by request of the user error from Safari Mobile UI customers

Hey folks, my application is consistently receiving this error from customers who are using mobile browsers using the AppleWebkit engine - almost exclusively Safari Mobile UIUnknownError: Database deleted by request of the userI’ve tried to reproduce the error by using the app on Safari Mobile view and also using the actual Safari Mobile browser on an iPhone but had no luck.Could I get some assistance on identifying the underlying issue and potential solutions that folks have implemented? Thank you!Deweyn

Amplitude AdminCommunity Manager

published in Tips & Tricks

How to Simplify Cross-Device Event TrackingTip

If you’re wondering how to implement event tracking across devices, Anuj Sharma, Sr. Customer Success Architect at Amplitude, shares this reminder:“You'd have to use three different events if you were looking at iOS, web and Android, as compared to if you had a single event with an event property for platform. So absolutely a single event, for different platforms. And if you were using any of the Amplitude SDKs, they by default, track platform property. So you don't have to go to the extent of instrumenting that separately. It's out of the box.“This is a snippet from Tracking Plan Office Hours with Thora Gudfinnsdottir (Avo) and Anuj Sharma (Amplitude). They share best practices in event data design to help you get the data you need without blowing up your event volume.

Amplitude AdminCommunity Manager

published in Tips & Tricks

Event Tracking is Not Product AnalyticsTip

Implementing event tracking is a big, important step in your data analytics journey. But as Saish Redkar, Senior Product Manager at DataRobot, highlights - there’s more to it than that.“I've often seen that product analytics setups take a big pause after event tracking. I've tried to break down successful product analytic strategies, which I've come across into three major buckets: Right questions Right data Right tool setupSo you need to know the why behind your product instrumentation process and start asking better questions. It's important to chalk out the key questions you wish to answer about your product beforehand and try to iterate upon them as you progress.And the right data The questions you need to be asking is, is your product infrastructure able to capture the right event data, which will help you inform and answer your questions?And the third one the right tool setup. A bad tool setup will eventually cost your teams and analytics efforts, and you won't be justifying th

Amplitude AdminCommunity Manager

published in Tips & Tricks

What is Data Governance?Tip

If you’re wondering what does Data Governance really mean, Jennifer Rudin, Sr. Data Strategist at Amplitude offers up this explanation:“Data Governance is a lot of things. But essentially it's a way of setting up rules and processes to label, organize, safeguard, and ensure high quality and useful data. The goal is to break down data silos and build up data trust.It's to bring some form of data accountability to ensure the most relevant and consistent data is produced for every team to benefit from. Everyone essentially is responsible in some capacity for data quality. And Data Governance never ends. It should be iteratively practiced as frequently as your product is iterating and as frequently as your data use cases analyses are expanding.”This is a snippet from Data Governance: Lessons From the Field in which four brave Ampliteers step forward and share their stories of data mishaps inside our Amplitude setup and across a range of customer use cases.

Yiji HuangNew Member

asked in Product Experimentation

Duplicated events with different ip addresses

Hi here, We find that sometimes we will receive duplicated events (same event id, same session id). Looks like the ips are different. The client time are the same but one client upload time has huge lag (several days to even two weeks)Is this expected behavior? It brings us some trouble counting user events, and we found about 7% of the events will be duplicated

asked in Building and Sharing Your Analysis

How many users used 1 or more features?

I am trying to figure out a way to show distribution of users using 1 or more Event_Names out of a defined 4. Example: 50% of users used 1 event_name only 30% used 2 event_names 15% used 3 event names 5% used all 4 event namesEven answering the most basic version, “how many users used more than 1” is proving difficult, but it feels like the kind of thing Amplitude should be able to do. Any suggestions?

Brandon HenaoNovice

asked in Data Instrumentation

Time zone in rest api

Hello, good morning. I would like to know how to change the time zone in the rest api and obtain the data correctly

TylerNew Member

asked in Data Instrumentation

Autocapture for React Native

Is this feature supported yet in the React Native SDK? I see docs for Android & iOS but nothing for RN:https://amplitude.com/docs/get-started/autocapture

deweynNew Member

asked in Data Instrumentation

Unable to conditionally start session replay

Hey folks, I’m running into an issue where I can’t correctly conditionally add/remove the session replay plug in. The replays either don’t get generated or when it does, the replay is stuck at the loading spinner. This is the snippet where I initialize the Amplitude client in my React App. React.useEffect(() => { amplitude.init(AMPLITUDE_API_KEY, { autocapture: { pageViews: false, formInteractions: false, }, }); if (internalUser) { const sessionTrackingPlugin = sessionReplayPlugin(); amplitude.add(sessionTrackingPlugin); } amplitude.track(`PageView`, { url: `${document.location.origin}${document.location.pathname}`, path: `${document.location.pathname}`, queryParams: fromPairs( Array.from(new URLSearchParams(window.location.search).entries()) ), }); }, [internalUser]);I’m using the latest version of the `BrowserSDK` and the `sessionReplayPlugin`

Kavitha JayaramNew Member

asked in Building and Sharing Your Analysis

Finding users using from multiple device ids

Hello Look forward to some help for an analysis.I’d like to build a logic to know those users who triggered activities on multiple devices in the last x hours.(count of user ids who triggered events on more than x device ids) thanks in advance

Sabyr ZhurumbayevNew Member

asked in Data Planning and Governance

Why is nothing displayed in the tab Splitting?

Why is nothing displayed in the tab Splitting? Type - Array, Item type- Any. Is it a bug?

Ailen GrimaldiNew Member

asked in Building and Sharing Your Analysis

My custom events appear on the Live events section but when I add them to a chart it seems like there as no event at all.

I have been testing and trying to work with amplitude for a week or so, and as the marketing team need to have a simple way to check the conversions and events, we created a chart for each campaign.When we test the events by visiting and clicking the call to actions several times, we dont see these events on the chart, but we are able to see them on the live events sections.Any idea about why this happens?

QwoachNew Member

asked in Data Instrumentation

Link anonymous user data between web client and nodejs server events

We have a series of the following events:A new anonymous user lands on our website We set utm params and other user properties They make a purchase Server side registers the purchase and creates a user with userId. At this point in nodejs we pass the userId to amplitude identity and we send a “purchase event” to amplitude from the server. After that, client side receives the userId and amplitude web sdk also sets userIdThe problem that we run into is on step 5 the amplitude user that is attached to the “purchase event” is missing the utm and other properties that we set on step 1. My understanding is that it happens because amplitude only merges the user ids on step 6 and on step 5 amplitude knows nothing about a user with “userId” hence no fields. Question: What is the best way to make sure the “purchase event” has all the properties of the initial anonymous users? How do we tell amplitude nodejs sdk that we are dealing with a specific anonymous user?Seems like we need to pass deviceI

AI Sparks LabsNew Member

asked in Data Instrumentation

Some events are missing in react native expo app?!

Hello guys,I just see all events logged in simulator but prod users missing onboarding events logged..Does anyone have any idea why we might be losing some events? Thanks.Murat

Ruslan AlJabariNew Member

asked in Data Instrumentation

Events not tracking in react native?

Our events have stopped logging since May 29th.The problem:- We've been using amplitude for a week and event tracking has been working (data ingestion & live events look good).- 2 days ago, our data ingestion and live events have basically reduced to 0 (our database is showing users captured hence how we see the discrepancy in analytics).- See screenshot below from May 29th onwards:- We haven't made any code changes related to tracking.

Richard FNew Member

asked in Data Instrumentation

Server events setting user ID not being merged with client side SDK user

Hello!Our app uses Apple’s original transaction identifier as the user ID, which is set either when the receipt is validated on the device (which is immediately after a purchase) or possibly via the App Store notification.We’re running into problems in a subset of our users where part of that subset seems to only have server side app store notification purchase history events, and some users never have a server event attributed to them, just the client side events. It seems likely to me that they just aren’t being merged correctly, although the originalTransactionId should be the same between both (and static, as per Apple docs).I found a help page here that suggests that setting the user ID on the server side can be problematic, which we think might happen if Apple sends us the notification (and we send an event to Amplitude) before the client receives the receipt and calls setUserId.The result is that while we still get all the purchase history, that large subset of users is a myster

name1ess0neNew Member

asked in Data Instrumentation

Country and Region fields are empty for events sent from client via HTTP API v2

Hello,I’m working on client side windows application and I wanted to use Amplitude for analytics.The application is written on C# and I didn’t found SDK for it. So, I have decided to use HTTP v2 API to send events from the application. For some reason Region and Country fields in all events I send that way are empty. Could someone help me understand how to fix it? Is there some setting in Amplitude to enable automatic population of Country/Region?

Tools FwordNew Member

asked in Building and Sharing Your Analysis

Filter out Visitor ID/Amplitude id/E-mail

We are at a stage where our internal users testing on the platform creates a lot of noise on the analytics data (DAU, WAU, MAU). How do we exclude specific accounts (Visitor ID OR E-mail preferable, or if not Amplitude ID) from the analyses (Dashboards → WAU. DAU, MAU etc.)Thanks in advance/Krish

Tools FwordNew Member

asked in Building and Sharing Your Analysis

Multiple Amplitude IDs for a single user

We are running into 3-4 different problems with our data on Amplitude which I’d like to get help on. To start, we have instrumented the data into Amplitude via Google Tag Manager. Issue 1: Multiple countingFor a single user, he/she is being counted multiple times (see 3 amplitude IDs being generated for me). What is the basis on which Amplitude assigns a unique Amplitude ID? What this is doing is really blowing up the metrics where WAU, DAU and MAU look overly large Issue 2: How can we use E-mail or Visitor ID as the unique Identifier on Amplitude? Issue 3: How can we get E-mail address and the Visitor ID in the downloadable “CSV” data? These are missing from the data. Issue: Because the Vistor ID isn’t part of the CSV download report, I am also unable to view the entire ID in the Web UI

Amplitude AdminCommunity Manager

published in Tips & Tricks

3 Ingredients to Data Governance SuccessTip

Anuj Sharma, Sr. Customer Success Architect at Amplitude, says there are 3 important areas to a Data Governance function: “One would be Education. Second would be Instrumentation and third would be Maintenance.”So you need to “Make sure you have enough documentation to educate your users, be it in terms of what your events mean, be it in terms of what your taxonomy naming conventions are.There is instrumentation, which is making sure your devs understand those conventions and are ready to instrument that and follow the same standard across the entire instrumentation.And finally maintenance, which is making sure that once you've instrumented your data, you're maintaining that taxonomy. You do need a regular cadence where you meet, you look at your entire taxonomy, make sure the events that you have are usable. If there are duplicates, you're cleaning those up. If there are events that no longer are used, you're hiding those from your taxonomy to reduce end user confusion.Maintenance is

Amplitude AdminCommunity Manager

published in Tips & Tricks

To Track What Matters: Start with WhyTip

When it comes to tracking, it can be tempting to track everything. But Thora Gudfinnsdottir, Product at Avo, recommends you don’t do that: “That's going to make you end up with a bunch of events that you'll never use and going to just inflate your volume and that's going to increase cost. You want to track what matters.”So how do you do that?“Start with the why. So instead of just when you're creating a new feature, just trying to figure out all the events that you can. Start with the questions like, what are your goals? What are the metrics that you need to be able to measure your goals? And then in the end, what are the events that you need to construct the metrics?”This is a snippet from Tracking Plan Tips: Event and Property Recommendations an Office Hours session with Ampliteer Anuj Sharma and Avo’s Thora Gudfinnsdottir who discuss data design, data governance, and tracking plans.

Amplitude AdminCommunity Manager

published in Tips & Tricks

Generic Vs. Specific EventsTip

When thinking about whether to use a generic or specific event, Anuj Sharma, Sr. Customer Success Architect at Amplitude, says the important question to ask is, how critical is it to your user flow?“Is it a part of your critical user journey? If yes, you need that event individually. If no, and you just need to build a specific user path, it could be a generic event. We definitely don't want to be in a situation where you're trying to build a funnel and all that funnel contains is ‘element click, element click, element click’, or ‘page view, page view, page view’. That wouldn't really make any sense, right? So if there are critical user parts in your application, that's where you should be pulling your main events or the critical events from.”This is a snippet from Tracking Plan and Event Schema an Amplitude Tracking Plan Office Hours session with Ampliteers Jennifer Rudin and Anuj Sharma, who answer users’ burning data governance questions, covering when to use events or user proper

Khushboo DangNew Member

asked in Building and Sharing Your Analysis

Setting different AppsFlyer IDs for iOS & Android

We’re facing data discrepancy between AppsFlyer & Amplitude.AppsFlyer support suggested that the issue may be due to invalid format of AppsFlyer IDs being sent from Amplitude to AppsFlyer servers.We want to set different formats of AppsFlyer IDs on Amplitude for iOS & Android. How do we do that?

Sam JeffressNew Member

asked in Data Instrumentation

Session Replay not displaying

Hi, we're trying to use the Session Replay service on the Starter plan. We have Session Replay enabled and sampling set to 100% of the traffic for our project. Data is coming into the service, we can see successful requests in Ingestion Monitor https://app.amplitude.com/analytics/{our-org}/session-replay/monitor for our app but in the Session Replay page https://app.amplitude.com/analytics/{our-org}/session-replay it is showing 'Watch your first session replay' We are currently using Segment to track analytics through to Amplitude, so are using @amplitude/session-replay-browser and have set Segment to prefer anonymous ids as outlined https://community.amplitude.com/data-instrumentation-57/amplitude-device-id-vs-segment-anonymous-id-vs-google-client-id-1608 import { AnalyticsBrowser } from "@segment/analytics-next"import * as sessionReplay from "@amplitude/session-replay-browser"let analytics: AnalyticsBrowser...const anonId = analytics.instance?.user()?.anonymousId() as stringawait se

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