Data Instrumentation

I need help!  I’m using Kajabi to host my site. My unique visitor count in Amplitude has been way too high during my testing phase. I haven’t publicly launched yet so I’m the only one using the site during setup and testing, which is how I know the numbers are totally wrong.I had a feeling the original issue was that it was tracking both my domain and the kajabi testing subdomain for my site. I fixed that over a week ago.I was also testing on different browsers on my computer and using private browser sessions, which I know could have contributed to multi-counting me as different people. However, that was all last week.My unique visitor count for today says 67 people. There's no way. I only visited the site a handful of times today – all from one Safari browser session on one laptop. Here’s a good example: It says 11 people visited my /sample-lesson page and had 18 page views today. There’s no way that’s true. I visited that page once, MAYBE twice. It also says 5 people had 10 page vie

 Hello! We paid for access and set up a remote configuration in Data within the project.Also connected inside the project via the following code:await init(apiKey, '', { disableCookies: true,}).promise;const config = { enableRemoteConfig: true, sampleRate: 0.1, autoStart: !isDevEnv, disableCookies: true,};const sessionReplayPlugin = new SessionReplayPlugin(config);await add(sessionReplayPlugin).promise; But it still doesn't work, Amplitude doesn't record and doesn't seem to recognize that we've connected Session Replay. Please help us with solution. Thank you!

This is so irritating. I want to enable session replay, but not have auto capture events since they are so annoying. I use the following sdks for two reasons: For some reason session replay does not work if I use this:<script src="https://cdn.amplitude.com/script/AMPLITUDE_API_KEY.js"></script> Also, I have a different api key for staging, uat and prod. Therefore I would rather add in the api key at run time in the init function.My current setup is:<script src="https://cdn.amplitude.com/libs/analytics-browser-2.9.0-min.js.gz"></script><script src="https://cdn.amplitude.com/libs/plugin-session-replay-browser-1.4.0-min.js.gz"></script><script>// These are public values! :)const AMPLITUDE_API_KEYS = {"prod http url": "redacted","uat http url": "redacted","stg http url": "redacted",}; // We will blow up our usage if this is set too high.const AMPLITUDE_SAMPLE_RATES = {"prod sample rate": 0.1,"uat sample rate": 1.0,"stg sample rate": 1.0,}; // Also,

Hi Amplitude Team and Community,We're currently using a forked version of the Amplitude server for our service. This server uses the Amplitude HTTP API V1, and we're in a situation where we need to refer to its official documentation for a technical review.We understand that the V1 API has been deprecated, but since our current setup is based on this version, we're urgently looking for the official documents related to it.Could you please let us know if there is an archive or a location where we can access the V1 API documentation?Thank you for your time and help.Best regards,Jamin Ahn

I see in some of the events that client_upload_time was long before client_event_time. How can upload  event happen before the event was generated? Here is one example record.  

After Integration as mentioned in home page we have added below code in our shopify website But in browser console we are getting too many errors regarding amplitudeAmplitude Logger [Error]: TypeError: Failed to construct 'URL': Invalid URLKindly check and let us know solution  <script type="text/javascript"> !function(){"use strict";!function(e,t){var r=e.amplitude||{_q:[],_iq:{}};if(r.invoked)e.console&&console.error&&console.error("Amplitude snippet has been loaded.");else{var n=function(e,t){e.prototype[t]=function(){return this._q.push({name:t,args:Array.prototype.slice.call(arguments,0)}),this}},s=function(e,t,r){return function(n){e._q.push({name:t,args:Array.prototype.slice.call(r,0),resolve:n})}},o=function(e,t,r){e[t]=function(){if(r)return{promise:new Promise(s(e,t,Array.prototype.slice.call(arguments)))}}},i=function(e){for(var t=0;t<m.length;t++)o(e,m[t],!1);for(var r=0;r<y.length;r++)o(e,y[r],!0)};r.invoked=!0;var a=t.createElement("scrip

I noticed that the exact same event is firing twice, usually within less than a second (via event stream in “View Users”). It’s not possible for the user to do this. This is not observed in QA.For the double-fired events, I will only see one of the two events listed in the user’s log. When I use the search bar to look up the event name, then I’ll see the count as 2. If I click the up/down arrows by the search bar, I then see the second event’s info on the right panel. It’s still not listed in the user’s log. Why is it hidden?The incorrect event count seems to be reflected in chart view. In the raw data, I saw the double-fired events have different libraries. One library is “amplitude-js/5.2.2”, and the other is “segment”. The event IDs, timestamps, session IDs, and insert IDs are also different. Is that why the events weren’t deduplicated?Is this a set-up issue or a bug with Amplitude?

Hi there,the users in my Amplitude account currently have a property that looks like this:company = company-XX(e.g. “company-22”, “company-43”, etc)I need to create another property like this:company_id = XX(e.g. “22” if “company-22”, “43” if “company-43”, etc)I thought to use lookup table, so I imported a CSV table that looks like this: However, this doesn’t look to work: I created it yesterday but nothing changed. Any idea of what I did wrong?

I’ve added session replay to my web project, and it works fine but there is a issue with layout rendering.When hard refreshed or when first visited(first interaction with new session), the amimated layout that’s supposed appear with certain condition opens and then disappears with designated animation.  I learned that session replay intentionally slows down the first paint action, but this behavior defects user experience.Is there anyway to stop this from happening? Or at least a workaround?using the latest version of the web sdk and session replay package.

Hi, I used to be able to expand the 'Device ID' property on a user and click directly to any linked user profiles that shared the same Device ID as the current user.This was really helpful for customer support purposes since oftentimes our users would create multiple accounts on different devices, and I would be able to quickly identify all of a user's accounts at once.Recently, the linking stopped working, and I now have to copy/paste each device ID and perform a manual search.Is there a setting where I can turn this back on, or is it possible to re-instate this feature? 

Hi,I have events that are sent from the browser and from the backend (Amplitude API)I have a situation where in the users stream of events, the events are not ordered in the correct order in the Amplitude User Lookup stream. Here is the event order. (times are the same or very close for `client_event_time`, `client_upload_time`, `server_received_time`, `server_upload_time`)Order of events in the user stream (top latest to oldest)- Event 1 (time: "2023-05-14 12:59:42.696000) - Server- Event 3 (time: "2023-05-14 13:00:38.992000) - Client- Event 2 (time: "2023-05-14 12:59:49.522000) - ClientEvent order (base on time) should be - Event 3 - Event 2 - Event 1 How can I fix this. Seems like a display/processing error in Amplitude

When viewing a user’s profile, I used to be able to view other userIDs related to the userID I was viewing. This helped me locate other user profiles created by the same user/device.It looks like this functionality has disappeared and the only way to view related userIDs is by searching by their deviceID on Amplitude. Is there a quicker way or has the feature moved somewhere else?

I noticed a trend recently that we get all sorts of events from users on Android and iOS devices, and we get the Device Type for almost everyone. But for some reason we haven’t logged a single iPhone 12 or iPhone 13 as a device type.I ran some tests on my device and can confirm that these events go through on an iPhone 13. I even confirmed that the event carries “device_model":"iPhone 13"”. However when I look up that same event in the Amplitude dashboard, it has a blank for Device Type. I ran the exact same experiment using an iPhone 11. It has “device_model":"iPhone 11"” in the event. On the Amplitude dashboard, it has “iPhone 11” for Device Type. Does anyone know why this is? It doesn’t appear to be a problem with the amplitude SDK, but rather one with the backend/dashboard. Maybe I’m missing something?

Hi, I have a question about the “New User” event. Essentially, I would expect this event only get fired/recorded once for each unique user?However, I am seeing there are users who performed/recorded the “New User” event more than once. This does not seem to make sense for me.I did some researches on the documentation/discussion on “New users”  and I think the most relevant discussion would be the link below but I did not find it very helpful, some additional help would be nice. Thanks!  

How do I transfer data from one amplitude account to another? It seems all the community chats about this have completely broken links. Easy to export, no way to import, very frustrating. :(  

Hi Amplitude Community, Amplitude considers different organizations to be separate entities, and so there isn't any out-of-the-box way to 'transfer' data from one entity to another (with a click of a button), unfortunately. However, it is possible for you to: 1) export all data from the desired Projects via Export API or any data warehouse connections2) complete a self backfill into your new Project in the desired Organization, or import data from your data warehouse into your new Project Please note that the backfilled data will be counted towards your org’s event volume limit. At this point in time, this transfer only applies to raw data, not to any content (e.g. charts, dashboards). Another way would be to use our migration service: Our Amplitude Professional Services team can run this process to ensure the migration of your existing data and content is successfully executed. This is a paid service and additional fees may be required. Contact your Account Manager should you wish to

When using @amplitude/plugin-web-vitals-browser with Create React App v4 (react-scripts@4.0.3), the build fails with: ./node_modules/@amplitude/plugin-web-vitals-browser/node_modules/web-vitals/dist/web-vitals.jsSyntaxError: /app/node_modules/@amplitude/plugin-web-vitals-browser/node_modules/web-vitals/dist/web-vitals.js: Missing class properties transform. This happens because CRA v4’s Babel config doesn’t support class fields syntax, which web-vitals (an amplitude dependency) uses.Upgrading to react-scripts@5 fixes the issue, but it introduced conflicts with dotenv in my setup. I had to uninstall dotenv to proceed.It would help if the package were transpiled for CRA v4 compatibility, or if documentation clearly stated that CRA v5+ is required.

Hello,I'm using SpringBoot and Kotlin to integrate with the Amplitude Export API.The official Amplitude documentation (https://amplitude.com/docs/apis/analytics/export) states that "data is available to export at a minimum within 2 hours of when the servers received it." However, there's no clear information about the maximum possible delay.Does anyone know what the maximum data delay for the Amplitude Export API might be? This information is critical for us to ensure a stable integration without any data loss.Thank you.

Hello,Is there a way to make a query like: “Give me all the users that have the user property X equal to 10”, by using just any of the APIs, without making a cohort first through the Amplitude’s UI?Thank you!

Hey everyone, hope you’re all doing well! We implemented Amplitude about three months ago, and since the start, we’ve noticed some discrepancies between the data we track in our database and what we see in Amplitude, particularly in the number of unique user accesses. The gap has reduced, but we’re still seeing differences, not only in the number of accesses but also in the total number of users.  Does anyone have ideas on what might be causing this? Or suggestions on what we should track/check to better align the data? Thanks in advance!

There are different sources from which you can import data. If you have data stored in a warehouse, we have some converters where you can map out the events with actions tracked on your side. For example, if the import is from Google Cloud, you will have guidance from within Amplitude when you start setting up Google Cloud storage import. The steps include:Map certain events to Amplitude fields. Use the converter to guide to make sure that you map out these events to events you have on your side to Amplitude events.Additional ResourcesImport Historical Data into Amplitude Importing and exporting data with Amplitude

For some reason, only iOS events are being added to Amplitude. I am using Expo to build my React Native project so everything should be the exact same between iOS and Android but only iOS events are coming in. I have recent builds on two phones and am using them simultaneously and only seeing iOS events coming in. Is there something special I will need to do perhaps in my app.config.js file to enable Amplitude for Android that I missed? Or a way I can debug what could be causing the issue?

Hi,I’m trying to create a chart in Amplitude using the Page Viewed: Cart event, measured as Uniques, over the past 7 days. However, I keep getting this error on the graph:"An error occurred while loading your data. (400 status code)"Other events seem to load fine, so it looks specific to this event or configuration.Has anyone encountered this before? Could it be related to event properties, filters, or data volume?Thanks in advance!