Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

  • 903 Topics
  • 2,691 Replies

903 Topics

Amplitude Admin
Team Member
Amplitude AdminTeam Member
published in Data Instrumentation

Welcome to the data instrumentation forum!

Learn, ask questions, or help others with sending data and extracting data from Amplitude. This is where you can ask and get feedback on questions such as: ✅ How do I track the first page view?✅ How do I instrument a duration property?✅ How can I ingest events via HTTP API v2?✅ How do I pull a specific event (with all event properties) and export to CSV?✅ What should be the approach to track push notifications?✅  How do I get a list of all active users/events/sessions via the API? Helpful resources: ❓Quick Start Guide: instrumentation pre-work, tracking events and properties, cross-platform and separate platform instrumentation❓Data Taxonomy Playbook: Part I, II, III❓How to organize your team for implementation❓Amplitude Academy course: Instrumenting your Data TaxonomyStill have questions? Post them here! 

390
Amplitude Admin
Team Member
3 months ago
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mmartin028New Member
asked in Data Instrumentation

Is this job offer real?

Hello,I’m not sure where to ask this, but there was a recent post on Facebook that said that there was a data entry position available for Amplitude. I replied, was given a text message interview (kinda different way to do an interview) and was sent a “your hired” type letter.The thing is, though, everything seemed a bit strange. I had to go through 3 different people before getting the interview, and the 4th person sent and signed the letter. When Googling all of their names, nothing came up saying they worked for Amplitude. I’m assuming this was some sort of scam, but I just wanted to make sure. So if anyone from Amplitude can please let me know if I should just ignore this job or it’s actually real, I’d appreciate it.Thanks.

4
M
2 hours ago
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PatrickGravityNew Member
asked in Data Instrumentation

How do I set `user_properties` on identify calls with ampli?

How do I set `user_properties` on identify calls with ampli?This page here say that the ampli will generate an identify method with an overload that looks like:ampli.identify('user_id', {/* user props */}, {/* amplitude options */ })but that isn’t what I see with `@amplitude/ampli/1.31.0 darwin-arm64 node-v18.14.1` /      `@amplitude/analytics-browser@1.9.1` /** * Identify a user and set user properties. * * @param userId The user's id. * @param options Optional event options. */ identify( userId: string | undefined, options?: EventOptions, ): PromiseResult<Result> { if (!this.isInitializedAndEnabled()) { return getVoidPromiseResult(); } if (userId) { options = {...options, user_id: userId}; } const amplitudeIdentify = new amplitude.Identify(); return this.amplitude!.identify( amplitudeIdentify, options, ); }type `EventOptions` looks promising, especially the `.extra` field -- but when passing values into that field, d

2
Jeremie Gluckman
Community Manager
6 hours ago
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effemNew Member
asked in Data Instrumentation

help with group_by over the api

On my dashboard I have a “segmentation by ‘order - create’” with a “group by” on “plan”. I get a graph and table like:plan | dateplanA | 45planB | 53… I am trying to retrieve this using the API, but can’t quite figure out how to do it. I tried the following:https://amplitude.com/api/2/events/segmentation?e={"event_type":"order - create","group_by":[{"type":"event","value":"plan"}]}&i=30&m=totals&start=20230101&end=20230131I get the aggregate total, not the breakdown by planA, planB, etc. What am I doing wrong? How do I retrieve the table as on the dashboard? I believe I can create a chart and query the chart, but I want to dynamically select the date range. Thanks.

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Jeremie Gluckman
Community Manager
6 hours ago
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Novice
roys123Novice
asked in Data Instrumentation

% of users who spent at least X minutes doing something within Y days of another event

We are using the free version of Amplitude. In order to determine the popularity of a particular type of content within our app, we want to track the following use-case:User performs Event AAfter performing Event A, user spends at least X minutes consuming that type of content within Y days from the date they performed Event A.My understanding (please correct me if I am mistaken) is that Amplitude doesn’t have an in-built way of calculating how much time users have spent consuming content. So we plan to have a numeric event property named timespent and our app will track how many minutes each user has spent consuming content from each of the different types of content our app offers, and will include the constantly updated value of that property when we report events to Amplitude.However, even after doing this, it’s not clear to me how I can use Amplitude to track the use-case described above. This is because in the Funnel chart, while we can segment users whose timespent property valu

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belinda.chiu
Community Manager
6 hours ago
A
Alex CorbiNew Member
asked in Data Instrumentation

Impact of calling setOptOut(true) on client SDK, local or global?

Greetings Amplitude Community,Together with my team, we are currently doing some integration work with amplitude, both on client and server-side. Some events will be tracked from the mobile app (via SDK) and some from our backend system.If the client app calls setOptOut(true) for a user X, does it mean that tracking has been disabled for the user globally? As in… if after opting out in the client side, our backend tries to track an event on behalf of the same user X, would this event be tracked?the SDK documentation states:Users may wish to opt out of tracking entirely, which means Amplitude doesn't track any of their events or browsing history. OptOut provides a way to fulfill a user's requests for privacyBut it is not clear to me whether entirely means also in terms of backend calls (or from another device associated to the same user, say the user has also our app installed on an ios phone)Thanks in advance

3
Jeremie Gluckman
Community Manager
6 hours ago
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Novice
VishalNovice
asked in Data Instrumentation

Unreliable behaviour of browser sdk init(api_key, user_id) method.

When I am sending user id in init method, it sets the amplitude user id which is working fine, but when I call the init method without user id ( null ), it still uses the old user id. It should set the user id as null.Is this an expected behaviour or it is a bug?Do I need to use the setUserId method separately ? ( this one I don’t prefer as it is not a promise )

4
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Novice
7 hours ago
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eva.leonardNew Member
asked in Data Instrumentation

Domain Proxy using HTTP Api and Maintenance Browser SDK no longer working

Hi there,Our configuration for event tracking appears to no longer be working, as of ~March 13th.Event ingestion has dropped to 0 since that date in our data -> sources -> ingestion debugging dashboard.Our setup is as follows:* Using the old browser SDK, amplitude-js* Use apiEndpoint config option to override the destination API* Specify our own Domain Proxy API endpoint, which is an nginx server configured to proxy to https://api.amplitude.com as per your documentation.I realise the SDK we are using is marked as being in maintenance mode, but I don't see anywhere saying it should have stopped working entirely. Should we expect the above configuration to still be working? Or has something been disabled that we weren't aware of.

3
Jeremie Gluckman
Community Manager
7 hours ago
M
Novice
mike kosorukovNovice
asked in Data Instrumentation

Merging events retrospectively

Hi community! Happy to be here!I have a setup where I pull together events from website and events from an application (two separate sources).Everything seems to work, the only thing I’m struggling with is that I don’t know how to merge the website events (by the device_id) retrospectively into a new user_id.Example:A new user signs up and does something in the app → a user_id #1 is created (= new account in the app) and the events from the website (“Try free” click, “Sign-up form”, etc) are attributed to user_id #1 The user logs out and leaves The same user returns in the same browser and creates a new account (goes through p.1 with new credentials) → a user_id #2 with the device_id #1 (same as in p.1)What ends up happening is the website events in p.3 (“Try free” click, “Sign-up form”, etc) are attributed to user_id #1 even after user_id #2 is created.Question: how do I make the website events after the logout merged into the user_id #2 by the device_id #1?I’d appreciate any help!

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Jeremie Gluckman
Community Manager
7 hours ago
V
VincentNew Member
asked in Data Instrumentation

TypeScript Ampli Wrapper not compiling

Hi,Using npm dependencies @amplitude/ampli v1.31.2 and @amplitude/analytics-browser v1.9.1, the generated wrapper does not compile with our current TypeScript version 4.8.4. Documentation mentions a version requirement > 2.1  Also, event names containing single quotes also generate non-compiling code (our event names are written in natural french language). Single quotes seem to be handled properly on property names though. 

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V
21 hours ago
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AnalíaNew Member
asked in Data Instrumentation

Measuring Lness

I have a product whose target use is N days a week, but I’m not finding a straightforward way to measure Lness. I first tried to solve for this using custom retention brackets, but that wouldn’t give me what I need as they’re tied to specific days (retention on D1-D3, or retention D4-7, etc.).Is there a way to measure Lness on Amplitude? 

3
A
1 day ago
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kbs008New Member
asked in Data Instrumentation

newly added events are not counted

I added the events in general two days ago, and the existing events are counted well, but the events I added are not counted.When tested on the test server, it was counted well, but when reflected on the production server, it was not counted on the production server i guess the reason is below Existing events have a well-connected data source with sdk, but added events are not connected. It's been more than 48 hours since I added the event, and I was wondering if it was taking a long time or if there was an issueFor reference, we changed from api method to sdk method, and also changed the status of the event "unexpected" to "live".(Web Service Operation)Do you know what to find out and how to deal with this?

0
K
1 day ago
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ccanamasNew Member
asked in Data Instrumentation

Doing Group Identify API call before sending event, yet when filtering by group property in chart for event, they are coming up NULL

Hi, I have not been able to find a similar topic on this forum.My team has a script to send events to our Amplitude project, and we are using Groups. The script is simple and always does Group Identify API call before sending the event (via HTTP V2 API). The name of our group is “license”. We use the Group Identify to set a bunch of license properties, including license_type. For the event in question, the expected value for license_type is pretty much always “evaluation”.However, as you can see in this chart: https://analytics.amplitude.com/appfire/chart/new/gpbprvfthere is a mix. Some events come through with expected evaluation value for license_type group property, and some come through with license_type = NULL.I have gone back and looked through my script’s logs, and can prove for at least 2 groups that I sent a Group Identify API call with license_type = EVALUATION for these groups before sending the EvaluationStarted event. By drilling into View Groups on the March 13 point in t

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Jeremie Gluckman
Community Manager
1 day ago
S
Sylwia GudykaNew Member
asked in Data Instrumentation

Uploading data from S3 to database

1) We export data to S3 and it works, it's done according to the tutorial: https://www.docs.developers.amplitude.com/data/sources/amazon-s3/It works and the data is uploading.2) We have our PostgreSQL instance set up on an EC2 instance.And here the questions arise:How to upload data currently stored from S3 to the database?Does he supervise the process of putting data into the database if new data appears in the S3 bucket?

1
Jeremie Gluckman
Community Manager
1 day ago
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eduardo.abreuNew Member
asked in Data Instrumentation

Cloning a branch

Does anyone here knows if is possible to clone a Branch for a tracking plan version from one project to another?The easiest example would be: from devs working in Dev environment, where they already created a branch, is it possible that, once we already are happy with the outcome of our changes and have the branch ready in Dev, to “clone” this branch into the Prod environment, to avoid doing all that manual work again? 

1
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Experienced
1 day ago
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jhanviNew Member
asked in Data Instrumentation

How long does it take for API to intergate

Hi all, We are setting up amplitude to see data from our website and app stores - I have added the API keys, but it has been saying “In Progress” for sometime now - wondering how long does it take for an API to save for app stores (google play and iTunes)?  Thank you for your help! 

0
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1 day ago
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KeraTerraNew Member
asked in Data Instrumentation

Amplitude - Intercom integration throttling, internal errors; attributes not showing up on Intercom

Over the last day, I got 55.2k failed events not sent to Intercom due to Destination Throttling, Internal Errors and Invalid Requests. Specifically Throttling and Internal errors nature is not clear to me. What should I do to fix these issues and pass data without such failures?In addition, the user attributes from Amplitude I've selected to send to Intercom don't appear there. The events are recorded fine (with the exception of issues I listed above). What is the reason? Will the attributes get created automatically similar to events, or do I need to manually create the custom attributes I expect to receive on Intercom first?

1
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Experienced
1 day ago
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Marc MesserNew Member
asked in Data Instrumentation

Can't see any events / users data on amplitude

I’ve integrated Amplitude via the Marketing Browser JS SDK on the website.I also turned on the default tracking events.But I can’t seem to see any data on amplitude.  Meanwhile, the ingestion debugger looks fine  Any thoughts?

6
H
Experienced
1 day ago
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john.innocaptionNew Member
asked in Data Instrumentation

Constantly getting connect-src api2.amplitude.com violated-directive

Our web server constantly gets CSP reports of violations even though we have added the domain as well as even a wildcard to just allow all for api2.amplitude.com.{   "csp-report":{      "document-uri":"<redacted>",      "referrer":"<redacted>",      "violated-directive":"connect-src",      "effective-directive":"connect-src",      "original-policy":"base-uri 'self';object-src 'none'; report-uri /csp-report; img-src 'self' data: *;style-src 'unsafe-eval' 'unsafe-inline' 'self' *; font-src 'unsafe-eval' 'unsafe-inline' 'self' data: *; connect-src 'report-sample' 'self' api2.amplitude.com *; media-src 'self' blob: data: *; script-src 'unsafe-eval' 'unsafe-inline' 'report-sample' 'self' cdn.amplitude.com https://maps.googleapis.com https://maps.gstatic.com https://connect.facebook.net; default-src 'unsafe-eval' 'unsafe-inline' 'report-sample' 'self' cdn.amplitude.com;",      "disposition":"enforce",      "blocked-uri":"https://api2.amplitude.com/2/httpapi",      "status-code":2

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Jeremie Gluckman
Community Manager
2 days ago
L
lukeandrewjefferyNew Member
asked in Data Instrumentation

Logging Crash events to amplitude

Hi,Our scenario is we have crash data logged to crashlytics & event data logged via amplitude.We have a recurring crash effecting a significant % of user-base, but, it happens only when app is backgrounded. We want to quickly understand if the crashes are preventing users from converting, if so severity / priority of the issue is higher.It doesn’t seem common from glancing at documentation to log a crash in amplitude, but it feels like a larger investment of time to create a report in Microsoft BI or other to correlate the two data sources. Does anyone have any advice or experience around this scenario?    

2
L
2 days ago
A
Akhil LodhaNew Member
asked in Data Instrumentation

Hubspot error 403 forbidden

Hi - I am new to Amplitude and I am trying to connect our Hubspot account with Amplitude but I am getting a 403 error. Is anyone else facing this issue?  

1
Jeremie Gluckman
Community Manager
3 days ago
A
asselNew Member
asked in Data Instrumentation

Event limit

Hi!We will buy new plan, but now we don’t want to exceed limit and blocked some events.If we unblock them and exceed limit, then when we  buy new plan can we see all events, which was over limit historically?

1
Saish Redkar
Expert
3 days ago
K
kennywNew Member
asked in Data Instrumentation

Fetching usage time for a user from Amplitude API

We're looking at surfacing to the user their time spent in app and noticed Amplitude already by default tracks this, but getting a successful response from the dashboard API (User Activity) has not been fruitful (usage_time is currently returning null from this endpoint even though usage time shows up fine in the dashboard, and it’s unclear why).There might also be a better endpoint for what we want as I'm sure fetching past activity for a user is pretty expensive - we only want the usage_time property for the user. Is there a lighter-weight, non rate-limited endpoint we could use?

5
K
3 days ago
J
junghwan kimNew Member
asked in Data Instrumentation

client upload time is not device local time

Hi, https://amplitude.com/blog/dont-trust-client-datahttps://help.amplitude.com/hc/en-us/articles/229313067#Raw-Data-FieldsAs I understand via above links.Device Time can be incorrect and “Server Received Time - Client Upload Time” can be assumed as approximate difference between device time and real time.Thus, Event Time(Client Event Time + Server Received Time - Client Upload Time) is used on Dashboard.But, in my case, I used React Native SDK, and changed device(android real device) time. and install my app, and send data.  Client Event Time is based on device time, but, Client Upload Time is based on real time. (There is no offline status)Then, event is misrepresented on chart by device local time not real time.How can I see chart based real time?

1
Jeremie Gluckman
Community Manager
6 days ago
T
tacosyburritosNew Member
asked in Data Instrumentation

Use an event property id in place of user_id

Hello, I’m wondering if there’s any way to use a string sent as an event property in place of the user_id for the event. Use-case:  In the product there are events where a user takes action on another users posts e.g. like, comments, etc. In the ‘like sent’ event for example there is an event property called ‘target_user_id’ which has the user_id of the user receiving the like. I’m wondering if there is a way to use this field in a new event so that the result would measure when a user receives a like (instead of gives a like) and could be used in subsequent engagement and retention analysis. Thank you!

3
Saish Redkar
Expert
7 days ago

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