Skip to main content

Using Amplitude

Start here to find answers about Analytics, Recommend, Experiment, and Data.

3165 Topics
V
Novice
vishnu51Novice
asked in Data Planning and Governance
Dashboard data is not available through REST API

While calling get API by passing amplitude Id in response user id is not obtained.I have attached the issue details.Can you help us in this issue.API:https://amplitude.com/api/2/useractivity?user=606165205165method:get 

2799
Y
Team Member
M
Matt McCarthyNew Member
asked in  Building and Sharing Your Analysis
Amplitude to hubspot cohort sending

I am trying to send a cohort to Hubspot. Properties I wish to sync are emails. I wanted to stream events but this seems an enterprise plan on Hubspot! Can someone advise how to send a basic cohort of emails to hubspot (saved in contacts). My cohort is created based on a sign up event with an email as property. I wish to senf this email property to Hubspot and save in contacts...or as a workflow. The sync does not work. I am getting a generic message about my form. What form?? This error message is telling you that there is a problem with the fields in your form.

4011
N
Well-Versed
P
Peter ColesNew Member
asked in Data Instrumentation
Can track events be sent with an idempotent key?

This is either a question or a feature request. Is there any way to send an idempotency key with track events? it’d be something like: client.track(BaseEvent( …, idempotency_key=’abc123’)) For example, here’s how this is handled in the Stripe API: https://stripe.com/docs/api/idempotent_requests I would like to do this for backend events that risk getting triggered twice. For example during a checkout there might be both an API request from the client directly to the backend and a webhook from Stripe, which both signify that the checkout was a success and instead of adding conditional extra logic on my side whether or not to send the event, it’d be easiest and the most robust to just pass an idempotency key.

4232
salvatore
Team Member
E
Edgar Arturo Mendez OrtizNew Member
asked in Data Instrumentation
Having "two" separate views of the same website

Hi community! I’m trying to setup the analytics of my website so that I am able to see two different versions of the same website depending on certain attributes (i.e. if the user is landing on the website through a paid campaign or organic search) → the idea is to be able to “toggle” between the 2 views of the events so that I can compare them both.Another example would be languages → following the same idea, I would like to be able to compare 2 languages of the same website.for what it’s worth, I’m using segment to send the data to amplitude. Thanks for the help! 

2933
dangrainger
Expert
M
Muskan PaliwalNew Member
asked in Data Instrumentation
Ingestion error while importing data from BIgquery: No user_id or device_id found

Hi everyone,I have been trying to ingest our Bigquery data to Amplitude. But I have been facing a very weird problem. In some of our tables, We have `anonymous_id`  with a value `anonymous` with string data type and I use this value in place of `user_id` in ingest_config sql query but I get ingestion error with `no user_id or device_id found in the events` whereas in  another table, I do the same with same `anonymous_id` replacing `user_id` but all the data of the table have been successfully ingested into Amplitude. I am not able to understand the difference?Attaching the ingest_config query here for both the `table1` and `table2` respectively:SELECT event AS event_type, STRUCT(event_text as event, event_status_flag as event_status_flag, context_page_url as context_page_url)AS event_properties, -- must be JSON UNIX_MILLIS(original_timestamp) AS time, -- event time, must be in milliseconds since epoch (timestamp), e.g. UNIX_MILLIS(timestamp) loaded_at, -- Timestamp column required

2821
Saish Redkar
Expert
S
Novice
shani cohenNovice
asked in Product Experimentation
How to see which accounts the user is related to

Hello :)Account level managing question:short background:in my system, users can be - not related to any account related to 1 or more accountsQ1 - How do I see to which accounts the user is related to? can it appear somehow under the user properties?Q2 - Do I have a way to find out in a specific event if a user belongs to an account?  thank you 

2561
Saish Redkar
Expert
G
GuillaumeWanderuNew Member
asked in Data Instrumentation
Amplitude integration with SnowPlow

Hello, I just started at a company that uses SnowPlow for sending events to different tools.I took a look at the snowplow doc and our implementation, and it looks like we're using 'custom structured events' which have a category, a label, and only one property field (which we fill with a json in order to pass several properties)SnwoPlow’s doc about this is here: https://docs.snowplow.io/docs/understanding-your-pipeline/canonical-event/ Question: did anyone successfully integrate Snowplow and Amplitude? If so, how? I did some research and looks like it’s feasible via Google Tag Manager but that sounds like a clunky hack.From the looks of it, I would be better off going the Amplitude SDK route, but the upside of connecting with Snowplow is the ability for snowplow to send historical data. Thanks in advance!

10304
N
Well-Versed
I
ivobonNew Member
asked in Data Instrumentation
Pricing for BigQuery export

Hi, I wanted to know if there was an extra cost for exporting data from amplitude to BigQuery?

3091
Saish Redkar
Expert
J
James RixNew Member
asked in  Building and Sharing Your Analysis
Struggling with funnels

Hi all,We have created all of our events for tracking our onboarding funnel, however when I build the funnel analysis - it does not want to work. I have 6 stages, and I know they have all been completed, but only the first event is filling up. If I remove the first 2 events, the rest start filling up, but I don’t know why that would be!Please help James

2991
A
Experienced
K
KatsuyaNew Member
asked in Data Instrumentation
Unable to send data to Amplitude via GTM to correct project

 Hello.I am a web engineer who recently started using Amplitude!I ran into a problem. The data is not being sent to the development project, but instead to the production project. I am using the GTM to send events to the Amplitude, and sent events using the Amplitude Analytics Legacy template. Of course, I filled API key field with correct project’s api key.In Amplitude, I created a data project called hogehoge.com and I created three environments:- production- staging- development And then, I created three analytics projects:- production => [production]hogehoge.com- staging => [staging]hogehoge.com- development => [development]hogehoge.com When I run the event in this way, the data is mysteriously sent only to the production project.I have read the documentation and the posts on the community site, but have not found a good solution.I would be glad if you could give me some solution. Thank you.

3302
Esther Trapadoux
Community Manager
eddie.gaona
Team Member
eddie.gaonaAmplitude Support
posted in Data Instrumentation
Common API error codes

Below you will find the most common status errors along with advice on how to fix the errors when using the HTTP/Batch API, Export API, Identify API, Attribution API, and Dashboard Rest API.  HTTP/Batch API code errors:  200 Success 400 The expected JSON is formatted incorrectly. Check the HTTP/Batch API developers center article for formatting information. 413 The payload size is too big. The expected size is 1MB. Split the request into smaller batches and the try again. 429 Too many requests at a time for a given user. The limit is 10 events per second for each user. Stop sending events for 30 seconds before trying again. 500 A problem was encountered when processing your request. Try again and make sure you are including “insert_id” to avoid duplicate data.  Export API code errors:  200 Success 400 The file size of the exported data is too large. Shorten the time ranges and try again.

38993
L
I
istNew Member
asked in Data Instrumentation
Can't see browser data of my users

Hi Amplitude community,I’m trying to better understand what browsers our customers are using but when I dig into data in Amplitude, I only see the OS they use and very rarely the name of the browser but still without the exact browser version number. Does anyone else have had the same issue? How did you fix it?

7831
dangrainger
Expert
V
VitaliiNew Member
asked in Data Instrumentation
Ads revenue tracking

Hi! My app is based on ads-monetization. It has no in-app purchases or subs. Can you tell me if I can pass the revenue information from admob to amplitude? Or maybe I need to use google analytics for this purpose?Thanks!

2170
V
A
Andrew GalushkaNew Member
asked in  Building and Sharing Your Analysis
How to get amplitude_id from iOS SDK to delete anonymous user through our backend?

When user requests “Delete Personal Data” we need to delete their data on Amplitude.For users who are logged in - its not a problem, we delete them thought “user_id” provided buy our back-end that we’ve set to the amplitude user properties.For anonymous users we could do the same, but your documentation suggests not to do it, but rather use “amplitude_id”.It seems that the Amplitude iOS/Android SDK doesn’t have a way to get “amplitude_id” and it’s generated on Amplitude back-end.So, how can we get “amplitude_id” on our mobile clients? Should we do something else to achive the goal ?Thanks!

2990
A
M
Mathieu SanchezNew Member
asked in Product Personalization and Audience Segmentation
Segment/Amplitude connexion - track calls not working

Hey there,I have configured Amplitude as a Segment destination (so Segment forwards all events/data to Amplitude).It works well for :- page views (page calls in segment vocabulary) sent from the frontend- track calls sent from the frontend- identify calls sent from the frontendBut it doesn't work for track calls coming from the backend.The event appears in Segment, but not in Amplitude.Any idea how this can be solved?

1650
M
S
Conversationalist
Simon HiltonConversationalist
asked in  Building and Sharing Your Analysis
Histogram of active days in last 28 days

Hey all,  I am trying to create a histogram of active days for a particular event within the last 28 days for people users whom are at least 28 days old. I have seen a few similar histogram posts but nothing that groups users by active days. Any way you can help would be appreciated. Thanks 

3654
C
L
LoriNew Member
asked in  Building and Sharing Your Analysis
UNIQUES count where ROLLING SUM > n

HelloI know I can create a computation where I get users who performed action in the last N days and then filter the number of actions.However, I want to get the number of users who performed the action N times in the rolling N days. Is it possible to achieve? I attached the SQL that is achieving what I want to achieve in Amplitude.SELECT date, COUNT(DISTINCT user_id) FROM ( SELECT user_id, date, SUM(score) OVER ( PARTITION BY user_id ORDER BY date ROWS BETWEEN 6 PRECEDING AND CURRENT ROW ) AS rolling_7_day_sum FROM table_name)WHERE rolling_7_day_sum > 25The sql assumes that there is a row for every day for each user

3325
L
L
Helpful Hero
liukaichiHelpful Hero
asked in Data Instrumentation
Pricing for Export

So our team wants to setup a regular export to Google Cloud Storage (probably daily) to process info to update our services. Would it cost anything to export at such a frequent rate? Or is export always free?

8123
I
J
Jane PakNew Member
asked in Data Instrumentation
How do I get a list of users from a specific ad platform's campaign?

Not 100% sure if this is possible, but I’m trying to get a list of user IDs from a specific Facebook campaign/adgroup. Here’s the workflow I followed: Create New - > User Cohort → Events Behavior After specifying the event and network, I see “0 users” and “No rows found”. Not sure if my steps are correct, so any insight would be helpful.Thanks in advance!

2571
Saish Redkar
Expert
A
Andy WassyngNew Member
asked in  Building and Sharing Your Analysis
Simple event reporting+exporting by user ID + timestamp

We’re honestly having trouble just doing a simple report+export by event because we want each record by UserID + Timestamp. How can create this analysis to then export it please? Event UserID DateTime Click_Journey_Start xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx dd/mm/yyyy hh:mm Click_Journey_Start xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx dd/mm/yyyy hh:mm Click_Journey_Start xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx dd/mm/yyyy hh:mm Click_Journey_Start xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx dd/mm/yyyy hh:mm . . . . . . . . .  

3741
Saish Redkar
Expert
U
UpsolveNew Member
asked in  Building and Sharing Your Analysis
Bug - Editing metrics in Data Tables is not working

I’m unable to edit the conversion metrics in my Data Table Chart. When I click Edit Metric, I see this screen - The editable fields are not loading.Similarly, when I edit Uniques metrics, If I update any field, the editable fields disappear until I click save and reopen the popup. 

1700
U
D
Diego Leal TogniNew Member
asked in Data Instrumentation
Updating Revenue Property Mapping for Events Tracked via Segment

We use Segment's SDK to track our events, specifically the purchase and refund actions.Here's a brief overview of our setup:We track a "Package Purchased" event when a user makes a purchase. We also track a "Package Refunded" event when a refund is issued to a user.We originally used a property named 'revenue' to track the monetary value of these events. However, we recently fixed an issue where this value was being reported in various currencies without standardisation. We have now standardised this to use USD and have renamed the property 'revenueUSD'. The 'revenue' property is no longer being sent as part of these events.With this change in our event setup, I have two questions: How can we inform Amplitude that the 'revenueUSD' property in our "Package Purchased" event should now be considered as Revenue for use in revenue-related reports like LTV? Is there a way to communicate to Amplitude that the 'revenueUSD' field in the "Package Refunded" event represents negative revenue?

3032
Yuanyuan Zhang
Team Member
D
Novice
Dmytro ChornttNovice
asked in Data Instrumentation
User Properties don't apply to some events later in stream

Hello there!I have two events that our backend sends to Amplitude: registration and purchase. It's important to note that we always send the registration event before the purchase event. During the registration event, we send all the necessary user properties. Typically, these user properties apply to all events that come later in the event stream, as long as they refer to the same user. For instance, I might send a user property "is_test_user" with the registration event. Later on, if I want to view all the non-test purchases, I can filter them by looking for the purchase event where the "is_test_user" property equals zero. However, I recently encountered an issue where the user property wasn't applied to an event later in the stream, causing our test and production purchases to get mixed up. I'm wondering if someone could clarify when user properties apply to all later events and when they don't. Thank you for your assistance!Thank you!

4158
Esther Trapadoux
Community Manager
M
Manuel CardenasNew Member
asked in Data Instrumentation
Event properties not set flutter web

Hi,I am developing a flutter web application.I am tracking events using the flutter sdk version 3.14.0. The events are tracked and work.The issue is with event properties: they are not tracked. The JSON sent does not contain them.Here is how I track an event:Amplitude.getInstance("instance_name").logEvent( "activity_create", { "activity_type": type.toString(), }, null, null, false,);It looks a little bit different than the guide but that is because the code in the guide is outdated - using analytics.logEvent('MyApp startup', eventProperties: { 'friend_num': 10, 'is_heavy_user': true });throws compile errors.Any idea on what might be wrong?

2131
Esther Trapadoux
Community Manager
K
kays1234New Member
asked in  Building and Sharing Your Analysis
Amplitude Hubspot integration : list created but missing users

Hello,  I created cohort A on May 17 in amplitude. The cohort size was 623 users.I setup hubspot integration to send users to Hubspot on the same date The list of users appear in Hubspot but only 621 users are synced to Hubspot ( 2 users missing )  All users in cohort have email adresses  Hubspot integration parameters :    

2901
Esther Trapadoux
Community Manager

Recent Tips & Tricks

Terms & ConditionsCookie settings