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chrishNew Member

asked in Data Instrumentation

A user property is not removed/updated on an event when a null or undefined value is passed in, why is this?

Hi, I wanted to clarify some behavior I’m seeing in our Amplitude events.I’m looking at a user’s event stream and see that for their events they have a user property, let’s just say it’s called name and it has a value of “Chris”. Then I use the Amplitude SDK to log another event, something like thisamplitudeClient.logEvent('Changed name', {user_properties: { 'name': undefined }}); I notice that in this event, the user property will still show up as “Chris” instead of being nullified or removed. I was wondering why this is the case and how to remove user properties if they are undefined/null. Would I need to use the Identify API to explicitly remove the property?

r0bbieWa11aceTeam Member

posted in Data Instrumentation

Google Tag Manager Amplitude Tag Template

Hey Everyone:I would love to hear any lesson’s learned or “aha” moments they have experienced with the Google Tag Manager Tag Template. Please feel free to add them to this convo to help others going through this migration of GA Tags to the Amplitude Tag Template😁Here is my Aha:My “aha” was flexibility to create my own Custom Marketing Interaction events where an event is fired anytime a URL with UTMS was loaded. This would allow me to help metric marketing touch-points and understand how customers are coming to my site beyond standard traffic reporting.-Robbie

jobyraoNew Member

asked in Data Instrumentation

initial_referrer has two special values (none and EMPTY), what is the difference between them

I can't understand what the value of initial_referrer is none means?shouldn't it be empty?

fadilparvesNew Member

asked in Data Instrumentation

Some users are not tracked for all events and they have no info

Hi,I have integrated amplitude with my react app using the new browser SDK, but there are some users that are not tracked properly, example is image belowAnd no events were captured for this user. The other users work fine. There is only 2 users that are using my software and I can’t track them.Hope there is any solutionThank you

branderstudioNew Member

asked in Building and Sharing Your Analysis

Tracking Facebook Installs in Amplitude

Hello!We have a very important task to track from which source our users have installed our app and see this data in Amplitude. We use Appsflyer for this task. We send install events from Appsflyer to Amplitude and can see the attribution from all our sources except Facebook.Appsflyer support answered that Facebook does not allow the distribution of user-level data. This applies to all advertisers, operating systems, and MMPs. So Appsflyer renames Facebook installs to organic. However, Facebook tracking is crucial for us. Is there any other option to transfer data from Facebook to Amplitude. We need to understand from which source our user came and installed our app using amplitude in user property. There is an option I have seen in the community that we can try to use Attribution API. However, can we make it real for facebook installs for our mobile app. In addition. I know that there is a solution for web but we are interested in mobile analytics only

asked in Product Experimentation

How can I view screen/ event view time in the report?

While applying the filter for events, the report gives the tap count/ view count for the screen/ event. However, instead of tap count. I want to view the time for which user has been on any particular screen.Example: Dashboard screen view is an event, and users have visited this page for 2 hr in a day and tapped for about 120 times during the day. When filter is applied for usertype = ABC & event name= Dashboard screen view, this gives tap count say 90, however, I would like to see, page view time say1.2 hr.I have tried this with ‘Segmentation’ and ‘User sessions’ both. How can I achieve the same ?

JennRuCommunity Manager

posted in Data Planning and Governance

Not sure what to do with qualitative feedback in Amplitude? Use Derived Properties to extract more meaningful and usable data

Did you know? Configure the derived property Apply the derived property in your analysesDid you know? You have the power to turn qualitative feedback data into a quantitative output in Amplitude. All you need to do is build a derived property to transform the text into a number. We collect some sentiment data via Intercom and tag those responses as ridiculously long strings. "survey responded - program name - channel - question name - response value - survey id" . Through the Intercom < Amplitude integration, this data gets ingested as an event property. Sure you can use glob match conditions to parse out the response values, but you can’t perform calculations on strings.By building a derived property in reference to this event property, we are able to extract portions of the string response values, such as “moderate” or “very satisfied” and transform these values into meaningful integers, such as a score of “3” or “5”, respectively, in a 1-5pt scale This enables us to perform

sebastianFromGrowthPodNew Member

asked in Data Planning and Governance

How to link clientside and serverside events

My scenario is simple: Im sending events from the browser using the SDK (with GTM) Im also sending events from the backend using webhooks How can I ensure that these events are linked to the same session/user?Someone said use session_id - but that isnt unqiue so how would Amplitude know which user to associate the event with?

RahulRaj97New Member

asked in Building and Sharing Your Analysis

Store analytics data offline while using Browser SDK in an electron app

Hi all. I have a use case where we have an electron based application running in Ubuntu. Electron app has a frontend on Angular and we want to track UI/UX analytics. We are thinking of integrating the TypeScript Browser SDK and wanted to ask how to store the info locally since the device is mostly never connected to the Internet but when it does we want to send the data. Any help would be highly appreciated in this matter. Thanks

chanceNew Member

asked in Data Instrumentation

Is it OK to include project API key in open source project?

Dear Amplitude friends, I have an open-source project, and I want to track usage. Is it OK to include(hard-code) my project API key in this open-source project? Is such action going to violate the license of Amplitude? Are they any other legal concerns preventing me from doing that? Please consider the extreme case that when hackers acquire my open-source project, there might be excessive pings into Amplitude’s system using my project API key with ill intentions and without my supervision. Does Amplitude have concerns over that? Do you know if there are precautions or recommendations you can help suggest? Best regards,-Chance A

bokNew Member

posted in Data Planning and Governance

I am trying to get data over rest api, but i get a 403. how do i obtain an API key to extract data?

I am trying to use the endpoint https://analytics.eu.amplitude.com/api/2/export and am using a curl command like this: curl -k -u $API_Key:$Secret_Key 'https://amplitude.com/api/2/export?start=${STARTTIME}&end={ENDTIME}' >> filename.ziIf I use the API key for my project, the same one that is used to send data from the web app, i get a error 403.How do I obtain the correct API keys to extract data from the api?

mattatticusNew Member

asked in Data Instrumentation

Missing/corrupt user property

Our company has using Data/Analytics with our web app for several months. We have a custom user property 'organisationId', however last week we noticed it has been removed from our tracking plan without any action taken on our part. It does not appear in the list of user properties in the tracking plan, and is not being recorded in user events, despite the property still being posted by the client.Example of organisationId being sent by the client (inspected with the Amplitude chrome extension on a production environment) If I try to recreate the user property, I receive the message "Unable to save property. Unable to add property organisationId because it already exists. The activity log will also not load so I cannot check to see if there were any changes I'm unaware of. How can I restore the user property? Can we restore the property on all the events that have been logged in the interim?

djeNew Member

asked in Building and Sharing Your Analysis

How to compare customer cohorts within their first 30 days?

Hello, I’m looking to compare the activity of two groups in just their first 30 days1.) Customers that joined this month 2.) Customers that joined last monthWhat I’d like to say is that, in just their first 30 days, we are seeing more (or less) activity among new customers compared to the amount of activity in the first 30 days of the cohort that started 30 days ago..Any tips on the best way to do this?

eranNew Member

asked in Building and Sharing Your Analysis

Pathfinder - ending event also shows up in a middle step

I have set a Pathfinder chart as follows:Paths within sessions ending with Event name = X where event label = y Set it to 5 stepsI’m expecting to see the different paths which lead to the ‘X’ event with the label ‘y’ and therefore was expecting to see this event only be in the final step. However, I see this event in the middle step as well. How is that possible? Shouldn’t this event only be the final step with how I set it up?

MaximHelpful Hero

asked in Product Personalization and Audience Segmentation

Overwrite user_id

Hi! Our system has its own user IDs and we assign them when users log in. It works perfectly, but now we need to change our user ID. We changed the user id for a user and Amplitude recognized him as a new user. All history has not been merged and we only see new events. Is there a method we can use to update all user IDs without losing our data?

rickyNew Member

asked in Product Personalization and Audience Segmentation

I want to discover the patterns of buyers!

Hi there, I'm a small startup marketing manager. We're using Amplified recently and there are still a lot of things that I don't know.Is there a good way to find common points of customers who purchase our services using Amplified? For example, how to see at a glance what customers who have made a purchase unconditionally do a certain event in common?If there's a good expert who knows how to do it, I'd really appreciate it if you can help me out!

DemonIaNew Member

asked in Data Instrumentation

Can't get data using API key and secret

Hi.Help me please, understand why I can't make request using Amplitude API with my key and secret?I've tried use Postman and examples on Python from official docs, but all times I've got a 403 Forbidden or 401 Unanthorized.Why? The key and secret is 100% correct. Maybe it's due some scopes \ permissions ?Screenshot: https://prnt.sc/1s9npb7Result: <html><title>403: Forbidden</title><body>403: Forbidden</body></html>

richaNew Member

posted in Product Experimentation

Cannot login - how to contact support?

I can’t login - see attached screenshot.I am trying to find a way to contact support but all I see is help articles and this community.

karla.eNew Member

asked in Product Personalization and Audience Segmentation

how do create a graph of total signups (cumulative) and signups per day?

i want to create a graph of total signups (cumulative) and signups per dayPlease see sample below

Aleksei BeliatkoNew Member

asked in Data Instrumentation

How I can calculate average time between screen

Hello. Can you help me to understand how can I create onboarding time statistic per screen?I need to understand average time that users spend per each screen in my onboarding flow.For example: I have 5 screen on my onboarding. I need to know that average time on 1st screen will be 5min, 2nd screen 2 min, 3rd screen 15 min ...etcThanks

nblaisotConversationalist

asked in Data Instrumentation

Help setting up Amplitude tag / template to map GA4 events!

Hi community!I’ve tried to do this by myself, but I’m failing miserably. So, first of all, if I install a simple javascript tag for Amplitude in GTM, I’m able to generate and get my events with my API key and everything. So, I generally know how to do things.But here, I’m struggling with the Amplitude tag from the Amplitude Template available in the Google Tag Manager library: I’m setting up everything with my api key, my Amplitude tag is firing but nothing is getting sent to Amplitude.I’ve set up as a trigger my GA4 events, and I have set up the Amplitude tag type to “track”, and under there I’ve set up the Event Type value to {{Event}} so that I get the name of my GA4 event (I’ve checked in my data layer variable, the Event variable is set correctly). But my Amplitude is receiving NO data when I’m doing this :(What am I missing?

samplitudeTeam Member

posted in Data Instrumentation

How do we set session in Amplitude while using Segment in Cloud Mode?

How do we set session in Amplitude while using Segment in Cloud Mode?There are 2 ways to sessionize your data in Amplitude if you are using Segment cloud mode. Amplitude’s Best Practices: The first method is where we are passed in sessionId into the integrations object.Sample code:1 2 3 4 5 6 7 8 9 analytics.track({ userId: 'samplitude1234' event: 'subscription renewed', integrations: { 'Amplitude': { 'session_id': 1531845205000 // Start time of session in milliseconds since epoch } } }); The second option is to send your own custom session property, which would be a regular property in your track calls: 1 2 3 4 5 analytics.track('Gold Payment Option Clicked', { payment type: 'credit card', membership type: 'individual', grx_session_id: 'eda546f4-9ea6-4d40-a3b2-54491ac7a18a' });Either option works for Amplitude.It is more so dependent on which one makes most sense for your team from a technical standpoint. The first option requires customizing Segment's integrations object and also

Maxime SabranNew Member

asked in Building and Sharing Your Analysis

Funnel with user that never performed an event prior to entering the funnel

Dear community,I am trying to build a conversion funnel answering the following question :What is the conversion rate of visitors that never purchased (since Nov 2021) when entering the funnel ? I have tried many configuration including the following one : Which gives me a 0% conversion rate ? It seems that the segment condition are applied to all events of the funnel, not only the first one. Would you know how to solve this issue ? (without using derived properties)Best,Maxime

isinahumNew Member

asked in Building and Sharing Your Analysis

Viewed url path in pathfinder

Hi! Does anyone know if you can stop all of the Viewed tracks from grouping in Pathfinder? I want to see paths with specific page urls. I know you can do this in the Funnels, but it seems like you can’t in Pathfinder.The information I see currently in Pathfinder does nothing for me because I mostly track page views.

AngelShamiehNovice

asked in Data Planning and Governance

Adding new events or properties

Hi,I need clear explnation please on how to add new events and properties in Amplitude and in the code, and what are the steps? start on Amplitude tracking plan? or the opposite. Thanks in advance,Angel

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