Using Amplitude

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2650 Topics

K
KaiNew Member
asked in Data Instrumentation

Why Amplitude create a new Amplitude ID after anonymous events

Currently we are doing experiment using Amplitude ID as our bucketing key. We learned from https://help.amplitude.com/hc/en-us/articles/115003135607-Track-unique-users-in-Amplitude#h_4caf2577-336a-4b32-8a6a-c7245b5f2364 that a user would be assigned to same Amplitude ID after anonymous events. However, after we did some tests, the actual behavior was Amplitude would create a new Amplitude ID and than merged them. It may cause variant jumping when the first a anonymous user logging in. How can we solve this problem?    

1
eddie.gaona
Team Member
1 year ago
S
SachchitNew Member
asked in Data Instrumentation

App Install and user log out instrumentation

Hi Team, We had 3 questions that needed clarification:App install and uninstall event instrumentation → Can someone guide us step by step on how to instrument this? or an example of a code snippet? User update behavior → When a user updates the app, does the amplitude ID, user ID and device ID hold even after the update? Log out → Similar to 1, can someone share a guide to instrument this? Looking forward to your reply.

1
belinda.chiu
Team Member
1 year ago
K
Well-Versed
kornelius
asked in  Building and Sharing Your Analysis

Segmenting unique users who did either of 2 events

Hi, I want to understand the share of users doing either of 2 events. The two events share the same property which I would love to group by.ExampleWhat is the share of users who either play a song or add a song to a playlist. While genre of the song is a property both events share. It should be grouped by genre.

3
belinda.chiu
Team Member
1 year ago
J
Justin with Mind Blown AppsNew Member
asked in Data Instrumentation

ios Crash in [Amplitude initWithInstanceName]

Since iOS 16 was released, we’ve been seeing a growing number of crashes related to CFBundle and CFDictionary, including with the Amplitude SDK. We are completely stumped why this is happening and have been unable to locate other reports of similar crashes. Is anyone else seeing crashes like this?Amplitude SDK is Amplitude-iOS (4.10.0) installed via CocoaPods.

1
eddie.gaona
Team Member
1 year ago
D
DaryaNew Member
asked in Data Instrumentation

React Native SDK doesn't work with kids app

Hello, We have a kids app (iOS and Android). We used React Native SDK (Legacy) but suddenly we stopped to receive any events. We have't had any app updates.We decided to update SDK and use React Native SDK (Beta) but Google Play rejected our app because location permissions: [!] Google Api Error: Invalid request - You have declared that your app targets under 13 age groups, but your app asks for location permissions.I don't see an opportunity to disable COPPA Control in Beta version as it was in legacy SDK. Could you help me how I can fix this issue? 

2
D
1 year ago
A
Conversationalist
adam12Conversationalist
asked in Product Personalization and Audience Segmentation

Compare the frequency of the same event with different properties

Hi there -  We are hoping to compare the same event with different properties to visualize the source of users for our product. For example, we would have three different clients sending users to the same event - say, “start checkout”. One of the event properties would be “referring client” - client A, B, and C.  How do I build a view that shows the daily count of “start checkout” that occurs from all three different clients? What about over time?  We need to visualize how frequently events occur from different clients in a single, simple view. Thanks!

1
Saish Redkar
Expert
1 year ago
I
ivanbNew Member
asked in Data Instrumentation

How to export and import data to another Amplitude account?

I’d like to transfer all project data (events, user propeties etc.) from one Amplitude account to another. But the project that I’m going to transfer has more then 80 million events. Since Amplitude considers these events as new, there will be an excess of 10 million events (I have a Starter plan). Will Amplitude consider this exceeding 10 million 8 times and block my account, or will it be considered as a one-time exceeding 10 million events?

2
belinda.chiu
Team Member
1 year ago
timediver
Novice
timediverNovice
asked in  Building and Sharing Your Analysis

Event pie chart segmented by event properties

I have an event with different properties (single choice results). As an end result, I’d like a pie chart with 100% being the uniques and the percentages related to how many users have a specific event property. Couldn’t figure it out so far and would appreciate some help. 

6
Jeremie Gluckman
Team Member
1 year ago
A
Novice
ajfloNovice
asked in Data Instrumentation

Discrepancy in Amplitude charts

I have two charts: one showing sign ins and another usage of functionality once signing into the product. I have a user that appears on the functionality chart that does not show in the sign-in chart. This is impossible as they must have signed in to use that functionality. The segmented by/performed by/grouped by sections are both the same in each chart with the only difference being the event. Any ideas on what could cause this? 

2
A
Novice
1 year ago
A
AlexCuencaNew Member
asked in Data Instrumentation

Accidentally send millions of events of a single type, can I remove them from my monthly event quota?

My application triggers an event when there is an API error. One of my services was disabled, and that caused many retries, each retry triggered an event, so in the end, each user could have thousands of errors, and that ended up being a couple millions of events.Is there a way to clean up all these events to prevent them from counting towards my event quota?

1
Saish Redkar
Expert
1 year ago
A
Arran SNew Member
asked in Data Instrumentation

Multiple Projects not in BigQuery Export

Hi all, We have four projects in our Amplitude account. Has anyone been able to see event data from multiple projects in their BigQuery Export… I’m only seeing event data from one Project. Is that expected? How do you filter data sets in BigQuery by Project (e.g. App Product 1 UAT, App Product 1, App Product 2, App Product 2 Devel)?

2
A
1 year ago
N
Novice
NateNovice
asked in Data Instrumentation

Resurrected users

Resurrected users - which user count as resurrected? What he should o to have this label? 

2
N
Novice
1 year ago
S
SergeyNew Member
asked in  Building and Sharing Your Analysis

Event Property filter (i.e. User's 'initial_referring_domain') doesn't work properly in all Charts

Hi!I found that Event Property filter doesn’t work properly and doesn't show me the actual info. In my case it’s the User's 'initial_referring_domain' Property but it seems to be the general problem.What I see (screenshots are below):All Events for November’2022 → 235 Users Events for November’2022 with ‘empty’ value of the Property →  235 Users (that means that all values are ‘empty’, right?) Events for November’2022 with ‘hypetrain.io’ value of the Property → 0 Users (looks consistently, yeah) Export (‘Download Users’) for the above case #1 (All Events for November’2022 w/o filters) → tons of Users have ‘hypetrain.io’ value, the most of values for this column aren't empty!I checked this for October as well - at least 14 Users have the ‘hypetrain.io’ value in exported .csv-file not 7 ones.I’ve tried to use Filter by Event Property ('initial_referring_domain') in both sections (‘Events’, ‘...performed by Users’) of the Chart but the results are the same. All Events, Nov’22  F

4
Loc Tran
Team Member
1 year ago
S
SheryNew Member
asked in Data Instrumentation

Integrate Amplitude with Zendesk

Hi all, anyone has experience integrating Amplitude with Zendesk? We would like to track the who views our Zendesk article which currently not provided by Zendesk. Thank you.

7
Jeremie Gluckman
Team Member
1 year ago
A
Ash Ringler HENew Member
posted in  Building and Sharing Your Analysis

Can't set up web attribution

Hi, I have implemented amplitude via the ampli cli in my project and am trying to populate the UTM web attribution properties. There is not an option to `includeUtm`  in the config like there was in the legacy javascript SDK. We use ampli cli alongside the following package:"@amplitude/analytics-browser": "^1.6.1",I’ve tried using the "@amplitude/plugin-web-attribution-browser" plugin but it still is not working. I am not sure if I am missing some part of the setup for UTM params. There is mention of “@amplitude/marketing-analytics-browser” package in the documentation, but I don’t have control over what package is used when I “ampli pull” my config using the ampli cli. This is why I tried to use the plugin.  Any help would be greatly appreciated, thank you! Update - I was able to get a link that included some UTM params, but they don’t populate the `initial_utm_...` parameters and stay as `utm_campaign` etc. How can I get the initial_utm params to populate?

2
Jeremie Gluckman
Team Member
1 year ago
Anthony
Peer Moderator
AnthonyPeer Moderator
posted in Data Instrumentation

Historical Count = 1st: Uniques & Totals are Different

In Segmentation, if I pick any event and set “Historical Count”:”1st” there’s a noticeable difference between unique users and total events. Any ideas why? It seems that if a user can only be counted once anyway (because it's the user's first time firing the event), that the unique and total might be the same. Any ideas? Thanks. 

7
Jeremie Gluckman
Team Member
1 year ago
M
markdusseauNew Member
asked in Data Planning and Governance

Tracking Records in ERP

I am trying to use Amplitude in a unique way here. We have an ERP solution that we manage and we want the ability to track records within Amplitude. The records we manage have varying status’s that we have built funnels around. As for users who login to the system, they can manage a multitude of records at a time.  Is this possible to do in Amplitude? if so, how have folks who have done this configured the funnel to track the records versus the users who are tracking the records. Any insight would be greatly appreciated.

5
M
1 year ago
R
Novice
rubenugarteNovice
asked in Data Planning and Governance

Backfill historical data to BigQuery

I have a BigQuery data destination which works great. We were able to export all of our data since we started collecting data on August 10, 2022. We also recently imported historical data into Amplitude going back to October 2021. The issue is that the BigQuery backfill option is saying that it first saw data on August 10, 2022 (which is true) but we want to backfill the newly imported historical data all the way from October 2021. Is this possible? The calendar date picker doesn’t let me go beyond August 10, 2022.

5
R
Novice
1 year ago
L
Helpful Hero
LauHelpful Hero
asked in Data Instrumentation

Will updating user_properties to "(none)" value with HTTP API V2 revert back to not provided?

Hi Amplitude community, I wonder of this use case. Let’s say that I need to know if a user a subscriber and want to put it to user_properties. this is the case A user do::Mon: user joined Wed: user subscribed Sat: user unsubsribedif let’s say I user HTTP API V2 to update the user properties called `is_subscribe`I don’t want the user to have any `is_subscribe` so not doing anything update `is)subscribe` to a string: “yes” (here is my question) -- I want to revert to the first state So for 3, what value that I have to use for HTTP API V2 ya? I know that the value of non existed properties is (none). With that being said, if I update `is_subscribe` to a string “(none)”, will this be merged to Amplitude value of <non-existent> / <not provided>? Thanks!

3
L
Helpful Hero
1 year ago
V
vitorrNew Member
asked in  Building and Sharing Your Analysis

Funnel unexpected behavior

I'm making a funnel for my sales and I'm having unexpected behavior. There are three steps that I'm getting through viewing the page, the first is the data step, then the payment and finally success, it's not possible to skip any of the steps so for you to be at the payment stage you have to have done the data step in same session. When I create the normal funnel I have the following resultBut when I change the position of the successful step to the first one, I get the following result.What bothers me is because I have 269 success page access events when I put first and when I put last I only have 7 events. As to reach the success stage you have to go through the other stages, the result is similar if I change to any order or this order, or when I change the period to complete the funnel. Does anyone know what can it be?

1
Loc Tran
Team Member
1 year ago
M
Conversationalist
michaelhandkinsConversationalist
asked in  Building and Sharing Your Analysis

Average of Custom Formula using Multiple Properties

I have an event with multiple properties and want to be able to graph the daily average of a formula that includes both of those events. To be specific, I have an event that has a shoppingTimeInSeconds property and a numberOfUnits property. I want a graph that charts the daily average of this units per hour formula: 3600.00 / (shoppingTimeInSeconds / numberOfUnits)I have not been able to find a way of accomplishing this other than by sending a unitsPerHour property along with the event that is already calculated before being sent to Amplitude.

3
Loc Tran
Team Member
1 year ago
I
Ilya_StashenkaNew Member
asked in Data Instrumentation

Amplitude stopped receiving events

Hi!I try to solve a problem. The amplitude does not receive events. The problem concerns android and ios app version. The problem occurs when passing frontend application events. There are a couple of backend events that the amplitude accepts. Events are not blocked, not filtered, not hidden. Connection software has not changed and not update. All others analytics systems(not amplitude) receive and display events correctly. Last 3-4 days "Total Event Volume" graphic is in "flat". Application is available to user  

2
I
1 year ago
I
Invesp CRONew Member
asked in Product Personalization and Audience Segmentation

Amplitude SDK events not being tied with Backend events

Hello,  We have a client using our platform for AB testing and they use Amplitude as their main analytics platform.  To be able to compare data collected by our platform and Amplitude we’re sending AB testing variation id to Amplitude using JS SDK window.amplitude.getInstance().logEvent(key, eventProperties);We’ve verified the event is successfully firing for 94% of users yet the events are not associated with events send by our client from their backend. They use a mixture of Segment events and Node backend events.  How can we assure front-end events are tied with back-end events?

4
I
1 year ago
Z
ZimeNew Member
asked in Data Instrumentation

Stopped receiving data despite no downtime

I got this message. Amplitude can’t recieve any data. The issue persists for 1 day.So I found this articleI check amplitude status, but there is no downtime for 1 day. Is there any bug in my project? I need help.  

1
Z
Team Member
1 year ago
michael.kuhl
Helpful Hero
michael.kuhlHelpful Hero
asked in Data Planning and Governance

Is their a taxonomy API endpoint for group properties?

I’m looking for an automated way to duplicate group properties across projects.  I see a User Property taxonomy API that provides the functionality to automate user property creation, but not one for groups.  Am I missing it?

2
michael.kuhl
Helpful Hero
1 year ago

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