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Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

  • 1,684 Topics
  • 4,123 Replies
1683 Topics
R
recshopNew Member
asked in Data Instrumentation
Conversion Funnel: Difference in metric "checkout"

When I look at the “Funnel” analysis, I do see 200 events registered for the checkout cart. The CTR is calculated based on this number.When I look at the “Event Segmentation” analysis, there is an event called “checkout cart” showing 706 events. Are they the same? If so, Why that discrepancy? What does it mean?Any help would be highly appreciated.

3132
Yuanyuan Zhang
Team Member
S
shirleyfangNew Member
asked in Data Instrumentation
Typescript SDK auto triggers $identify

Hey Amplitude Community, We are currently using the TS SDK, we notice every time we start a new session, it auto triggers $identify call that set/unset a bunch of UTM parameters. We are using cross tracking in our landing site (JS SDK) and product site (TS SDK), and seems like any UTM params that are set in our landing site got overwritten by this auto triggered $identify call when user goes to our product site. Looking for help to see if we missed any configuration in TS SDK or anything we can do to avoid this auto $identify call? Thank you in advance!  

4251
Jeremie Gluckman
Team Member
Tatiana
Helpful Hero
TatianaHelpful Hero
asked in Data Instrumentation
tracking number of sessions without consent

Hello Amplitude community, I am looking for your advices for how to track number of sessions without having users’ consent to collect their data?. We do not need any context or relation of the sessions with any other data. We only need to know the absolute number of sessions of users reaching the website and the app.  is it possible to track number of sessions without having users’ consent to collect their data? and how? does Amplitude only track sessions if a user_id is generated/provided? would HTTP API implementation support us to track the absolute number of sessions?​​​​​​​looking forward for your suggestions, thanks in advance 

6171
eddie.gaona
Team Member
J
Experienced
jkeilsonExperienced
asked in Data Instrumentation
User Property Date time value showing in GTM timezone

Hi, we are passing a server side update to amplitude with user properties for when a user purchases a subscription.  When we pass the value in EST in the ISO 8601 format, when doing a user lookup the value is shown in GMT instead of EST (which our account is set to).  Is there a way we should be passing timezone?  

5332
J
Experienced
A
Conversationalist
abhyudayaConversationalist
asked in Data Instrumentation
Do not overwrite existing initial_utms

We are facing an issue of the user’s initial utm attributes getting updated whenever they are logged out and perform a new login action. Example: User: https://analytics.amplitude.com/mentr-me/project/320896/search/amplitude_id%3D487983985929 initial_referrer: http://instagram.com/initial_referring_domain: instagram.cominitial_utm_campaign: book-a-callinitial_utm_medium: paidinitial_utm_source: facebookEvent url: Amplitude Event Later when the user revists the site and logs in to his previous account, the initial utms get updated initial_referrer: http://instagram.com/initial_referring_domain: instagram.cominitial_utm_campaign: school-exploreinitial_utm_medium: paidinitial_utm_source: facebookEvent url: Amplitude Event I saw on this post that a backend function can be enabled to prevent these overwrites.Can we enable the same functionality for our project? i.e. initial utms get set only once in the lifetime of the user and are never overridden on merging of sessions or user profiles?

4681
A
Conversationalist
S
SachchitNew Member
asked in Data Instrumentation
Clevertap integration

We are in the middle of integrating clevertap into our amplitude account under a different project.The question is: Does the amplitude monthly event count cap also account for the events which flow in from CTso this will impact our monthly event count as well, right? Also, is there somewhere where I can actively track my usage of events?

3401
Saish Redkar
Expert
A
Helpful Hero
Audino.AnterHelpful Hero
asked in Data Instrumentation
API Error: 403 Forbidden

Hello, I am trying to pull data via API using Python with the code below. The API_KEY and SECRET_KEY were copied from https://analytics.amplitude.com/adform/settings/projects/*****/general for the appropriate project_id.However, the above code gives me an error 403 Forbidden.<html><head><title>403 Forbidden</title></head><body><center><h1>403 Forbidden</h1></center><hr><center>nginx</center></body></html>I also tried different url combinations such as below as well as url for User Profile API, Dashboard Rest API, etc. They all return either 401 or 403 when I do print(response.status_code)https://analytics.eu.amplitude.com/api/2/export... https://analytics.eu.amplitude.com/adform/api/2/export... https://amplitude.com/api/2/export...I have tried resolving this issue with postman without any luck.Please help me with this issue.

9845
Denis Holmes
Team Member
A
Conversationalist
abhyudayaConversationalist
asked in Data Instrumentation
Is there a way to programmatically get user's first touch point?

We have an internal CRM system that tracks where users fill up a form. If the users directly land on the forms via Ads, it’s easy to get the utms and attribute the conversion to the respective Ad.But majority of users arrive on the site via an Ad or whichever source and later go away and might come back organically or via other means. Individually, we can go to a user’s event history and see where they came from but with hundreds of leads that’s not possible.Could we programmatically (any APIs?) fetch a user’s event history or their first “Attribution Captured” event?

5044
A
Conversationalist
J
jacobsimonNew Member
asked in Data Instrumentation
Amplitude not filtering out search crawler (Petalbot/petalsearch)

Hi there, I noticed that our Amplitude events were showing a large number of events, particularly in December, from an apparent search bot. Reverse-lookup of the IP pointed to PetalBot from petalsearch.com at IP range 114.119.*** Has anyone else seen this or figured out how to fix? I’m wondering if this is something that should be filtered out at the Amplitude library level or has been fixed in a future version already. Thanks! 

5553
Saish Redkar
Expert
A
AnalyticsNinjaNew Member
asked in Data Instrumentation
Basic Ecommerce Reporting

Is there a way to create an ecommerce report where the ROW is a product name (such as large blue shoe) and the Metric is an event (such as view_item)?

3644
Saish Redkar
Expert
R
RosieC.New Member
asked in Data Instrumentation
Retroactively fix data issue

We pipe our event data straight into amplitude (i know, not best practice). We had a bug that occurred which is duplicating user data (counting users multiple times as multiple amplitude IDs have been assigned to the same user). I am curious if there is anyway we can retroactively fix this within Amplitude?

3441
Saish Redkar
Expert
A
Conversationalist
adam12Conversationalist
asked in Data Instrumentation
Seeing user journey BEFORE an event occurs

Hi team,  Right now, we are only able to see the user journey after an event occurs. We’d like to see this exact view, but instead of the events afterwards, we’d like to see the events leading UP TO this event. Basically, the inverse of the view below:  My question would be: what lead a user up to the point of receiving an on_error callback?

4471
Saish Redkar
Expert
A
andyNew Member
asked in Data Instrumentation
some events not showing in User Look-up

having an issue when sending events succeed, some events not show in the user-look-up. (not all of events)I’m sending events on server side with python SDK as after effect by user action. in my guess, it happened two different test user had action to make the events at the same time, or in very short time. thank you for your help

3381
Jacenda Davis
Team Member
N
NoaNew Member
asked in Data Instrumentation
User ID changes before and after registration

Below screenshot 1 is from a single session, however it has two user IDs before and after user registration on the app (“New user registered”). If I focus on user ID = 4837, its log starts only after registration and cannot tell what s/he did before that.How can we prevent this happening? TIA. *I’ve used the same device for other user IDs. 1) single session across 2 user IDs 2) user ID 4837 log starts after registration  

5361
Yuanyuan Zhang
Team Member
M
Mikita T.New Member
asked in Data Instrumentation
Login page not working properly

Hello.I’ve stacked with the issue when the log in screen not shown in my browser.I’m using:MacOS Ventura 13.0Chrome Version 108.0.5359.124 (Official Build) (arm64)  What happened, my step to reproduce:Open https://analytics.amplitude.com/login Observe white screen w/o any interactive elementsIn console I see: I’ve tried:clear browsing data, cookies and cache - doesn’t work disable all extensions in browser - doesn’t work switch to another profile in Chrome - doesn’t work use VPN - doesn’t workWhat working (workaround for now):use Safari instead Chrome Could you help me with this issue? 

6102
M
C
cdimockNew Member
asked in Data Instrumentation
Chart with top X number of values

Many of our charts and graphs are looked at by version numbers and we want to create some standard charts that track the top X number of versions, where the X number may vary based on the chart, but so far I dont see a way to control how many “Top Events” a chart shows.Sometimes Amplitude automatically display the top 3 or 12 or some random number and the charts will show whichever versions are in the top # for that chart. However we can’t seem to find a way to control what that number of “Top Events” is.Does someone know how to control this? I’ve tried just selecting the top 5 versions, but then Amplitude typically saves the chart as specifically those 5 and not generically the top 5

5362
T
Novice
A
Conversationalist
adam12Conversationalist
asked in Data Instrumentation
How to show total count of users, against the count of users that "continue" in an experience

Our product has two events, one to represent the start of an online experience - “connect” - and one to represent the first step in continuing down that experience “continue”. I am trying to visualize the daily number of users that connect, let’s say 100 today, and the percentage of those that continue, let’s say it ranges from 20-40 depending on some factors.  How do I do that with our current view? It continues to appear as a single line.   

9965
Saish Redkar
Expert
F
federicogasparNew Member
asked in Data Instrumentation
Huge gap between server_upload_time and event_time

I ve been working with amplitude API to export data to further analyze it in python (something like this):from amplitude import AmplitudeExportamplitude_client = AmplitudeExport(API_KEY,SECRET_KEY)records = amplitude_client.export(init_date, end_date)The thing is that I realized that there is a huge gap between server_upload_time and event_time. Not hours or day but months of difference! and this is not for a couple of points there are many of them in this situation. Why is this happening and how should I deal with this? 

10971
Z
Team Member
J
jihoNew Member
asked in Data Instrumentation
Tracking users who belong to multiple workspaces

We’re building a B2B SaaS product. Our product is similar to Notion where a user can be part of multiple workspaces and has different permission levels in each of those workspaces. QuestionWhen a user performs an event in our product, we want to be able to track the workspace and the permission level of the user for that specific workspace. How should we set up our user / event properties to track this properly?FYI Accounts add-on is currently not a viable option for us due to our budget.

3433
J
K
KaiNew Member
asked in Data Instrumentation
Why Amplitude create a new Amplitude ID after anonymous events

Currently we are doing experiment using Amplitude ID as our bucketing key. We learned from https://help.amplitude.com/hc/en-us/articles/115003135607-Track-unique-users-in-Amplitude#h_4caf2577-336a-4b32-8a6a-c7245b5f2364 that a user would be assigned to same Amplitude ID after anonymous events. However, after we did some tests, the actual behavior was Amplitude would create a new Amplitude ID and than merged them. It may cause variant jumping when the first a anonymous user logging in. How can we solve this problem?    

3621
eddie.gaona
Team Member
S
SachchitNew Member
asked in Data Instrumentation
App Install and user log out instrumentation

Hi Team, We had 3 questions that needed clarification:App install and uninstall event instrumentation → Can someone guide us step by step on how to instrument this? or an example of a code snippet? User update behavior → When a user updates the app, does the amplitude ID, user ID and device ID hold even after the update? Log out → Similar to 1, can someone share a guide to instrument this? Looking forward to your reply.

5861
belinda.chiu
Team Member
J
Justin with Mind Blown AppsNew Member
asked in Data Instrumentation
ios Crash in [Amplitude initWithInstanceName]

Since iOS 16 was released, we’ve been seeing a growing number of crashes related to CFBundle and CFDictionary, including with the Amplitude SDK. We are completely stumped why this is happening and have been unable to locate other reports of similar crashes. Is anyone else seeing crashes like this?Amplitude SDK is Amplitude-iOS (4.10.0) installed via CocoaPods.

3751
eddie.gaona
Team Member
D
DaryaNew Member
asked in Data Instrumentation
React Native SDK doesn't work with kids app

Hello, We have a kids app (iOS and Android). We used React Native SDK (Legacy) but suddenly we stopped to receive any events. We have't had any app updates.We decided to update SDK and use React Native SDK (Beta) but Google Play rejected our app because location permissions: [!] Google Api Error: Invalid request - You have declared that your app targets under 13 age groups, but your app asks for location permissions.I don't see an opportunity to disable COPPA Control in Beta version as it was in legacy SDK. Could you help me how I can fix this issue? 

4332
D
I
ivanbNew Member
asked in Data Instrumentation
How to export and import data to another Amplitude account?

I’d like to transfer all project data (events, user propeties etc.) from one Amplitude account to another. But the project that I’m going to transfer has more then 80 million events. Since Amplitude considers these events as new, there will be an excess of 10 million events (I have a Starter plan). Will Amplitude consider this exceeding 10 million 8 times and block my account, or will it be considered as a one-time exceeding 10 million events?

6252
belinda.chiu
Team Member
A
Novice
ajfloNovice
asked in Data Instrumentation
Discrepancy in Amplitude charts

I have two charts: one showing sign ins and another usage of functionality once signing into the product. I have a user that appears on the functionality chart that does not show in the sign-in chart. This is impossible as they must have signed in to use that functionality. The segmented by/performed by/grouped by sections are both the same in each chart with the only difference being the event. Any ideas on what could cause this? 

2932
A
Novice

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