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Unanswered questions

585 Topics
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Artem MarchenkoNew Member
asked in Data Instrumentation
iOS session duration is incorrectly high since iOS SDK 8.17.2 (or some other version newer than 8.10.0)

Hi All Since about autumn 2023 session length of some sessions started growing much to amounts clearly not in how our app is likely to be used (we are a job search app, not a game to have long sessions). We traced it down to the following:1. It is exactly iOS specific2. It seems to be happening exactly for the versions that have upgraded Amplitude SDK from 8.10.0 to 8.17.2 (i.e. for older versions of our app using older Amplitude SDKs we do not see such issues, at least not en masse)3. We digged and found many example of sessions that seem to be tracked not per Amplitude session tracking rules (that is session should end 5 min after no events happen). ExampleFor example in this session 1707114933154 you can see almost 1 hour long interval between events (a bit less than one hour, so it’s not likely to be some time zone error). We have similar examples for over 3 hours difference and so forth. What to do?As a quick fix, we are trying to roll back to Amplitude SDK 8.10.0, but what should

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A
7 months ago
Haniel Eliab López
Haniel Eliab López
asked in Data Instrumentation
OTKA/SSO config

Hey team,I’m getting this error after setting up OTKA/SSO.From OTKA dashboard, the Amplitude icon appears. If I click it I get this URLanalytics.amplitude.com/error?error=not-configuredCan you help me to determine where this error coming from?  

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Haniel Eliab López
7 months ago
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Victoria.DmitrievaNew Member
asked in  Building and Sharing Your Analysis
How do I find Median session per user on mobile apps?

Hi everyone,I am on a free tier and trying to find Median session per user for my iOS and Android apps. Is it even possible? The closes I got was using the Median of property value but I doubt that is the right thing.  

2
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7 months ago
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Valery YuntsevichNew Member
asked in  Building and Sharing Your Analysis
Reset all data and chart

Hi all! Two weeks ago I created a new project(board) in amplitude. At this moment I have a lot of testing events/charts and etc. And now I want to reset(remove) my project(board) with all my events/charts and etc.  Question: How I can do it ?  Thanks.

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Saish Redkar
Expert
7 months ago
A
AndriiNew Member
asked in Data Instrumentation
Hubspot integration 400 Bad Request

I've been attempting to do Hubspot integrations, and when the OAuth screen appears with an acceptance box, it redirects so quickly that it's impossible to read or accept the terms. As a result, I keep encountering a 400 error. Similar to this thread but 400 error

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7 months ago
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Alex SimonNew Member
asked in Data Planning and Governance
Event limit reached but no warning?

Hi,If I go to a particular event I can see this:However, if I go to my Project settings there are no limit warnings:Is it that for that particular event (AppStart) we have exceeded the limit? Is there somewhere else in the portal that shows these limits per event type?

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A
7 months ago
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olhaNew Member
asked in Data Instrumentation
How add initial user proprties to session_start?

Hi!I am currently using the "@amplitude/analytics-browser": "^1.6.4".How to configure my app such that when a user session starts, the initial user proprties are added to session_start? For example, like on the site https://amplitude.com/I mean this: Right now, I have initialized my aplitude usingimport {init} from '@amplitude/analytics-browser';import {AMPLITUDE_API_KEY} from "~/constants/conf";const initAmplitude = () => { init(AMPLITUDE_API_KEY, '', { attribution: { resetSessionOnNewCampaign: true, }, defaultTracking:{ sessions: true, } });};export {initAmplitude};

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O
7 months ago
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Conversationalist
srushti.wadekarConversationalist
asked in  Building and Sharing Your Analysis
Getting the baseline of days-until-feature-acquisition for each new user

Hello,I’m trying to set a baseline of days-until-feature-acquisition for each new user in Amplitude and track that month over month. Is funnel analysis the best approach to achieve this? Or is there any other approach I can take to get a baseline metric and track the same.Thanks!

2
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Conversationalist
7 months ago
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Novice
Hubert DanilczykNovice
asked in  Building and Sharing Your Analysis
MRR Charts - How to do it

Hello!Could somebody tell me how to use Revenue event described here:https://help.amplitude.com/hc/en-us/articles/115003116888-Track-revenueto draw MRR chart per user?  Please consider, that one payment (revenue) e.g 6000 $ can be connected to 5 different users like 5x1200$.Additionaly, this 1200$ can be an amount per 12 months, so its 100$ per month per one user.Do you have any idee? Or i should create my own custom event?

4
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Novice
7 months ago
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SkaNew Member
asked in  Building and Sharing Your Analysis
How to set the condition that at least 30 days must elapse between events?

Hello. Can you tell me how to put a condition that there must be at least 30 days between the first event and the fifth event? 

1
Saish Redkar
Expert
7 months ago
F
Fran6New Member
asked in  Building and Sharing Your Analysis
[HELP] How to know how many of my readers read my articles completely ?

Hello there, I would like to know how many of my readers read my articles completely in other way how many percent of from all my articles are read from A to Z ?To do that, i have an event A that tell me that my user are viewing the article and then after some scroll down and some time spend on the page an other event (B) told me that they have finished the article. So my guessing was to do a funnel chart from event A to event B, however how to to be sure that the event B is from the same article than event A ? It’s also possible that he starts reading one article, did’nt like it, went on anohter one and this time finished it and so trigger event B.Can we solve this by using “holding a constant” by the url or the name of the article, to be sure he stays on the same article ? And should I count by Unique or by total ? Can you help me with this by answering me if i’m doing it correctly or not ?  Thanks in advance ! :) Here is the screen of what I think is right :  

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Conversationalist
7 months ago
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Helpful Hero
quintinparHelpful Hero
asked in  Building and Sharing Your Analysis
Hourly tracker but start from a particular hour (00:00)

 Is it possible to set from which hour it should track? Here’s my problem: right now, it's 24 hours, which messes up the cumulative graph for a day. Let's say I want to track the sales for one day (defined from the start of my timezone 00:00). With the current logic of hourly and set to cumulative, it will likely start previous to the previous day.

1
Saish Redkar
Expert
7 months ago
F
Federico HuneeusNew Member
asked in Product Experimentation
Trouble tracking exposure events. Assignment events work, exposure doesn't

Hey guys, can someone give me a hand. I’ve followed pretty much every step in the guides to track exposure, but nothing gets registered on my dashboard. What I’ve done is loading the experiment.start() and then running the line const variant = experiment.variant(‘experiment-one’) [experiment-one is the flag], but it doesn’t work.i tried both the Amplitude and Segment integration, but no luck. This is one way I tried (with Segment → )export async function loadScript() { const promise = new Promise((resolve, reject) => { const script = document.createElement("script"); script.type = "text/javascript"; // script.async = true; // script.defer = true; script.text = ` !function(){var analytics=window.analytics=window.analytics||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Segment snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","page

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7 months ago
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Novice
Matt RudinNovice
asked in Data Instrumentation
Event Properties Not Sending to Customer.io

Looks like something may have broken with the Customer.io integration since late November, where Amplitude event properties are no longer appearing in Customer.io with the events. Did something change in the integration? We still see events under the right users, but they are coming in with no properties, even though amplitude shows the properties there..

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Novice
7 months ago
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Lee LiaoNew Member
asked in Data Instrumentation
W/com.amplitude.api.DeviceInfo(15617): Google Play Services SDK not found for app set id!

hiwe are trying to integrate Amplitude in our Android App, but In console Amplitude SDK show the following:W/com.amplitude.api.DeviceInfo(15617): Google Play Services SDK not found for app set id!We are rather new to this tool, does anyone why and how to fix it? much appreciate your help!

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L
8 months ago
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Richard DickeyNew Member
asked in Data Instrumentation
Amplitude.Types.LogLevel constants not defined in my Javascript code

Using the Browser SDK 2.0 and in my amplitude.init call I’m trying to set the logger level using the constant amplitude.Types.LogLevel.Debug but I get the following error in the console:Uncaught TypeError: Cannot read properties of undefined (reading 'LogLevel')Did I miss some step to be able to see the types constants when setting up?This is the start of my amplitude.init call:    amplitude.init(apiKey, userId, {        logLevel: amplitude.Types.LogLevel.Debug,        defaultTracking: { 

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R
8 months ago
Mike Loustalot
Mike LoustalotNew Member
asked in  Building and Sharing Your Analysis
Is there a best practice for grouping charts in a dashboard and then swapping out a global filter?

We build mobile apps for golf courses under one project id. Within the project we have an event property called facility_name where we can filter events by this property. I have created ten reports without a facility_name filter. What is the best way to add these ten reports to a dashboard and filter the dashboard by facility_name, a save it as “facility_name dashboard”, and then duplicate and save with a different “facility_name?” I have spent several hours trying to teach myself how to do this but I can’t do it and I can’t find any help.  We are on a Plus Account.

5
dangrainger
Expert
8 months ago
P
PhilNew Member
asked in Product Personalization and Audience Segmentation
Identifying users with a new mobile device

Hey everyone - I’m trying to build a cohort for users that have recently upgraded their mobile phone so that I can message them with steps to keep them in a happy state. For example, I’m looking for users who recently got a shiny new iPhone 15 (or whatever). I’ve tried building a cohort with the “distinct value” for device type. And I’ve also tried building a segment using offsets, but in both cases I’m unable to eliminate the tricky scenario where users have multiple devices that they are going back and forth on (or perhaps multiple users sharing credentials). Appreciate any suggestions / guidance from the experts here! 

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8 months ago
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Marita AbrahamNew Member
asked in Data Instrumentation
install tracking data discrepancy

I’m measuring behaviour for a mobile app, it’s a free app. I’m seeing a major discrepancy between the number of installs registered by Apple App Store Connect & my internal database data vs. an event I’ve defined that gets fired when the user views the splash screen in the app. for example, for the same time frameApp Store connect shows 1300 first time downloads  My internal data says it’s 1270 first time downloads Amplitude reports 1110 users who fired my splash screen event for the first time Amplitude reports an even lower number of 948 if I look at “New Users” As you can see there’s a 14% difference between Amplitude and Apple at best and a 27% difference between Amplitude and Apple at worst. I can’t seem to figure out why there’s such a big difference. I read the FAQ regarding IDFA and it doesn’t seem like App Tracking Transparency is the cause here (source)Can someone help me? 

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8 months ago
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Novice
Marin RadovanNovice
asked in Data Instrumentation
Overwriting page view properties with custom one

Hi,in one product we are tracking, page path / url etc. are automatically created by tool we use (long story) and that don’t have proper pattern to group them somehow.So when we have a Page View event these properties get collected but are not in any way usable.When instrumenting browser sdk from Amplitude, can we somehow manually override these settings… E.g. Page Path = this, Page url = this etc.Or do we need to disable page view tracking there (which I don’t like because we use it on our web and I need this in all our app) and build custom event? Please recommend some solutions if possible… Looking for a solution that resembles this: https://help.fullstory.com/hc/en-us/articles/1500004101581-FS-setVars-API-Sending-custom-page-data-to-FullStory but not quite the same.

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Novice
8 months ago
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Charlie HamiltonNew Member
asked in Data Instrumentation
Understanding Cohorts and Event Streaming

I am currently looking to use Amplitude to send necessary data to Hubspot in order to run a variety of automated workflows. Two projects I am currently working on are pulling NPS Score data from Appcues into Amplitude, then redirecting it to Hubspot (where it creates or update contact records to track individual NPS scores). Additionally, I am looking to better understand the optimal way to track new, registered users of our platform (tracked by the Event “complete registration”), where contacts are created and tracked into a welcome/onboarding automated workflow. I am having trouble understanding if these projects are best done using Cohorts or Event Streaming functionality. I have tried both routes with varying degrees of success. For the NPS Score, I have created a Custom Behavioral Event in Hubspot but I am not seeing the specific event property “score” on Hubspot which is needed in order to analyze specific responses. Additionally, I do not believe this creates/updates records to

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8 months ago
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Jyothiswarup SeethalaNew Member
asked in  Building and Sharing Your Analysis
I was asked to perform a funnel analysis on Ecommerce data available on amplitude demo asked to make a funnel conversion on "VIEW ITEM DETAILS " event to "ADD ITEM TO WISH LIST" event but i didn't find that event . could you please help !!

here is the link of that amplitude chart https://app.amplitude.com/analytics/demo/chart/bi4n4pkx?source=copy+url  is it possible to make funnel analysis on that event . Please  let me know if we could do it or not .

1
J
8 months ago
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GofoodieonlineeNew Member
asked in Data Instrumentation
Online food delivery service in train from gofoodieonline.

Gofoodieonline is a remarkable online platform that has revolutionized the way people experience food.This innovative website provides an extensive range of culinary options, catering to diverse tastes and preferences. Gofoodieonline is a best online food order in train website for Indian railway passengers to book lunch, dinner order, Jain food, pure veg.They provide food delivery in Train. Get clean, fresh meals from reputable eateries delivered right to your train seat. We are an E-Catering partner that the IRCTC has approved, guaranteeing dependable dining service during your rail travel.This innovative website provides an extensive range of culinary options, catering to diverse tastes and preferences.Get clean, fresh meals from reputable eateries delivered right to your train seat. We are an E-Catering partner that the IRCTC has approved, guaranteeing dependable dining service during your rail travel.

0
G
8 months ago
G
GofoodieonlineeNew Member
asked in Data Instrumentation
Online food delivery in train from gofoodieonline.

Gofoodieonline is a remarkable online platform that has revolutionized the way people experience food.This innovative website provides an extensive range of culinary options, catering to diverse tastes and preferences. Gofoodieonline is a best online food order in train website for Indian railway passengers to book lunch, dinner order, Jain food, pure veg.They provide food delivery in Train. Get clean, fresh meals from reputable eateries delivered right to your train seat. We are an E-Catering partner that the IRCTC has approved, guaranteeing dependable dining service during your rail travel.This innovative website provides an extensive range of culinary options, catering to diverse tastes and preferences.Get clean, fresh meals from reputable eateries delivered right to your train seat. We are an E-Catering partner that the IRCTC has approved, guaranteeing dependable dining service during your rail travel.

0
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8 months ago
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Lizz RennieNew Member
asked in  Building and Sharing Your Analysis
Compatabile App for Shopify Extensibility

Shopify confirmed that third-party browser-based tools, like Amplitude JS, will no longer be compatible with Shopify’s new checkout Extensibility. Shopify only exposes limited custom events in their new, more secure sandbox environment, and these tools will no longer have access to the window and document objects. Community posts here suggest that there used to be an app for Amplitude in the Shopify App Store; however, our team can’t see it in Shopify’s App Store. We’d like to know if Amplitude is working on making an Extensibility-compatible Shopify app or any other compatible tooling.

0
L
8 months ago

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