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Hi there,
I’m looking to consolidate some events and according to this help page I should be able to see a ‘Transform’ option after I select the events to merge (as shown in pic) yet sadly its not available. I believe the ‘Transform’ option feature is available on all plans. Can anyone tell me where I’m going wrong please?

Thanks in advance, Tom

 

Hi tomvamos,

Thank you for bringing this to our attention! My name is Audrey, and I am your Technical Support Agent here to help you.

As this is a plan-related question, please reach out to your CSM Felipe for a quote.

If you have an unrelated support question in the future, please create another ticket. Thank you, and have a great day!

Best,
Audrey


P.S. Checkout upcoming events and user meetups on our events page.

We have the same issue. I don’t think it is a plan-related question since, as written here, this feature should be available to users on all Amplitude plans.

Thanks @liuaud 

We have the same issue. I don’t think it is a plan-related question since, as written here, this feature should be available to users on all Amplitude plans.

@Vlad Turak The reason you don’t have the add-on in your plan may be because you are on a legacy plan--please consult with your CSM about this. Thanks! I realize this is confusing since the docs don’t specify that.

@liuaud facing the same issue here, I notice a lot of support tickets say “contact your CSM”, but how do I find my CSM and how should I contact them? Thanks.

@liuaud facing the same issue here, I notice a lot of support tickets say “contact your CSM”, but how do I find my CSM and how should I contact them? Thanks.


P.S. Checkout upcoming events and user meetups on our events page.
Hi Fred,

It looks like you are on our Starter plan, which means you can actually self-serve and migrate to our updated Starter plan if you wish to do so after researching the differences. To do so, please visit the _Organization Settings < General_ page. Thanks! Let me know if you have any followup questions on this topic.

Best,
Audrey


P.S. Checkout upcoming events and user meetups on our events page.

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