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Aviv TsumiNew Member
asked in Data Planning and Governance

How to configure user and group identification?

Hey!We are using Accounts add-on and started sending several events, but I am struggling to visualize these in Amplitude.Here is a summary of our set-up:We track users events, users are part of a group called “Customer” For the $identify event we send the following properties: groups: {Customer: "e11cffc6"} user_id: 123 event_properties: {Environment Type: "Production"} For the $groupidentify event we send the following properties: group_properties: {$set: {Customer Name: "IKEA"}} groups: {Customer: "e11cffc6"} user_id: 123 Questions:Did we configured the group analytics properly? As you can see, we added the Customer Name property only for the $groupidentify event and therefore you can’t tell the customer name in the User Lookup page. We would like to see how many Page View events were created per customer. Should we use Segment by users or customers option? Why do I get different results for each selection?    

2
Saish Redkar
Expert
10 days ago
S
Conversationalist
sanchitConversationalist
asked in  Building and Sharing Your Analysis

How is session length calculated ?

We have just implemented 5 tracker, but still app has lot of features where trackers are not implemented.Does the session length and hence average session length per user, take the time into consideration of a scenario when user is still using the feature( using the app) on which trackers are not yet implemented?

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Saish Redkar
Expert
10 days ago
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Steve JohnsonNew Member
asked in Data Instrumentation

Integrating Subscription Data from App Store & Google Play

I don’t understand from this document and discussion whether Amplitude can automatically retrieve data about my subscriptions from the App Store and Google Play if I add the iTunes Connect Shared Secret. Is this possible, or do I need to manually send this data from my server, which is also notified by Apple and Google about renewals, cancellations, and refunds?

0
S
10 days ago
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Alex EspinosaNew Member
asked in  Building and Sharing Your Analysis

How can i look up for churn users who did not use the app for XX number of days?

I want to run analysis on my churned users.I’m trying to create a segment/audience for users who did not use my app for 14 days or more since the launch of the app.What would be the best approach for this?

3
Saish Redkar
Expert
10 days ago
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ScreenDaveNew Member
asked in Data Instrumentation

How to see how many users open an app daily

Say I have 100 users. I want to know, for each user, whether they opened the app on day 1, 2, 3, etc.I don’t think I am looking for retention, but as an example, my current retention at day 30 is 40%. But this doesn’t really tell me whether the users in that 60% portion still might be using the app, just very sporadically, even on day 40, or even 100. Right? The nature of my app doesn’t really require constant usage.

1
Saish Redkar
Expert
10 days ago
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Matthew SiaNew Member
asked in  Building and Sharing Your Analysis

What is the best way to create a segment/cohort that tracks accounts with more than 1 unique user?

For example, I want to review all the accounts that have more than 1 active user. We have account_id and user_id properties on the events, but how do I filter out accounts that only have 1 active user_id.

3
eddie.gaona
Team Member
10 days ago
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Jonathan SilverNew Member
asked in Data Instrumentation

Analytics for multi-tenant application

I run a multi-tenant application. Each organization represented in my database has its own deployment. I’d like to be able to easily isolate all events and user sessions per organization. What is the best practice for enabling this?I’m considering the following routes to accomplish this:A single Amplitude Project for all tenant deployments, then tagging every user and event with a tenantID. A distinct Amplitude Project for each tenant deployment.

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dangrainger
Super Helper
10 days ago
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Novice
sia-ampNovice
asked in Data Instrumentation

Flutter plugin broken for Android release

I recently added the Amplitude Flutter plugin to my app.Everything is working perfectly in dev mode, but as soon as I build the app for Android in release mode, the build fails with the errors I’ve copied below.I’m sure the issue is with the Amplitude plugin, since removing it allows me to build the app in release mode with no problems.I’m using amplitude_flutter: 3.10.0 and Flutter 3.0.5. ---ERROR:R8: com.android.tools.r8.internal.r8: Attribute Signature requires InnerClasses attribute. Check -keepattributes directive.FAILURE: Build failed with an exception.* What went wrong:Execution failed for task ':app:minifyReleaseWithR8'.> com.android.tools.r8.CompilationFailedException: Compilation failed to complete* Try:Run with --stacktrace option to get the stack trace. Run with --info or --debug option to get more log output. Run with --scan to get full insights.* Get more help at https://help.gradle.orgBUILD FAILED in 1m 29sRunning Gradle task 'assembleRelease'...                      

10
K
10 days ago
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Andrew LeeNew Member
asked in  Building and Sharing Your Analysis

How does "completed within" and “earliest longest” work for funnels

I am confused around the logic around "completed within" and “earliest longest” for funnelsLet’s assume a funnel with the following criteria: A → B → C, and I set a conversion window of one houruser does A at 1pm A again at 1:30pm B at 1:45pm C at 2:15pmAnd I'm doing funnel analysis counting unique users. How would Amplitude analyze this funnel?Did they complete within 1 hour? I've tried reading the docs and am still very confused.Thanks!

1
dangrainger
Super Helper
10 days ago
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Huy NguyenNew Member
asked in Data Instrumentation

Compare conversion difference between 2 flows

Hello,I have set up a chart to compare the conversion difference between users:who started with (1A) and then (2) = flow 1A2VS.who started with (1B) and then (2) = flow 1B2as follows: I wonder if this is a correct setup The user U1 who started with view-search-results-page had to go to checkout page and triggered view-checkout-page prior to end the journey with purchase.  The user U2 who started with view-checkout-page went back to view-search-results-page then view-checkout-page and purchase. The question is: can we be sure that U1 is only counted in flow 1A2, and U2 is only counted in flow 1B2?Thank you so much!

1
Thao Nguyen
Team Member
10 days ago
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Novice
Aleksandra KuryshevaNovice
asked in Data Instrumentation

User ID as a User Property in GTM source

Hi,I’m setting up Google Tag Manager as the source for Amplitude events. The event is streaming, but without the User ID as a User Property.I have created three tags:All Pages Initialize All Pages Set User ID Track Event (track) with the needed triggerIf I add the User ID to the Event Properties of the Track Event tag, the correct User ID appears in the Event Properties in Amplitude. However, I need it to be in the User Property to connect this event to all other events of this user.According to the manual, since my event is an onboarding event and I need to initialize the User ID at a later time, I have to use setUserId. That's exactly what I need, but it didn’t help.

3
Manabu Takeya
Team Member
10 days ago
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Helpful Hero
roginatorHelpful Hero
asked in  Building and Sharing Your Analysis

How can you sum up group property values?

We’re a SaaS company and we have a Group Property (Account) for number of todos added by all the users within the Group (Account), eg:Account A Todos: 100 Account B Todos: 120 Account C Todos: 90How can I create a chart displaying the total number of todos for all accounts, eg 210? IE a sum of the values.Cheers, Andrew

6
Anthony
Peer Moderator
12 days ago
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jeromerufinNew Member
asked in Product Personalization and Audience Segmentation

Not able to filter by custom event properties

We are not able to filter by custom event properties we have defined. Within our account we have an event_property called ‘is_cred’ which basically is a True or False if the event was coming from an internal user. How do we go about doing this?Also, For all the user properties there aren’t any values showing up Can you please advise on each of these cases? Thank you.

23
R
12 days ago
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Guilherme DuarteNew Member
asked in Data Planning and Governance

Export Channel Classifier Information

Hi,We’re using Amplitude Channel classifiers to categorize user acquisition. We can see and use the Channel user property populated correctly within Amplitude. Is it possible to export that data with the BigQuery Destination?Thanks

2
J
13 days ago
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Peter FesselNew Member
asked in Data Instrumentation

Best practices for distinguishing events from different products?

Hi, I'm working for an edtech company. So far we had only one product that runs across web & mobile. In order to easily filter or segment events that happen in different platforms, we could use the Platform user property built into Amplitude. Now we are adding a second product which will launch in web first. I’m now wondering what we should do in order to be able to easily filter and segment events happening in one product. Users on both products will now have ‘Web’ as Platform.My initial thought was to just use the data source and use that to filter. But I just checked and found that you cannot filter by source when creating a report.So my question: What best practices do you know for this? How have you solved this problem?I know adding suffixes to the event names of the new product could be an option, but I’m wondering if there’s a better solution (a naming convention would be great to quickly identify in which product an event occurs, but this would really also require us to ret

2
jarren.patao
Community Manager
13 days ago
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paulofertonaniNew Member
asked in Data Instrumentation

BUG - Events in the user stream are out of order

Hi,I'd like to report that the order of events is very chaotic, making it very confusing to understand the events. Somebody knows the product manager that handles this experience section to be alerted about this? I found that other users reported this almost a year ago, but the problem remains Pls see a picture of the problem: 

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P
13 days ago
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Ethan EthierNew Member
asked in Data Instrumentation

Event Tracking & Dashboarding Issue

 Hi there,I'm having some issues with our amplitude event tracking & dashboards. Our team has recently set up all our app events to send to Amplitude. When we look at the Amplitude events on their own , for example "subscription_started" or "trial_activated", the data coming into Amplitude is correct and lines up when we Q/A. However, as soon as we try and create a funnel or dashboard to visualize the movement of data through events, for some reason the data doesn't seem to report accurately or in some cases, the events, like "subscription_started", won't fire at all.We've been trying to figure out this issue for almost a month now and it's been preventing us from scaling with Amplitude.Before April 3rd, multiple users could possibly be associated with the same device ID. With our understanding, this should not affect the funnels/dashboards. Since April 3rd, we've updated the device ID to be unique across the users, but it still doesn't seem to have fixed the discrepancy. For now,

1
Yuanyuan Zhang
Team Member
13 days ago
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LamNGNew Member
asked in Data Planning and Governance

Don't see button transform event

 Hi everybody, I wanna rename event “A” with new name “B” by follow this guide: https://help.amplitude.com/hc/en-us/articles/5913315221915-Transformations-Retroactively-modify-your-event-data-structure#merge-events-event-properties-and-user-propertiesBut when I selected event old name and event new name I can’t see button “transform” 

2
V
13 days ago
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Ian HenryNew Member
asked in Data Instrumentation

Create Report based on Name within Event Properties

Within Event Properties, I have the following Data“Event Propertiesid 20ac4ae0-f4b6-ee11-b660-6045bd121af9name Mad Bishop & Beartype Listing”I am trying to create a report that tells me how many times this ID has been viewed / clicked on

2
I
13 days ago
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Philip TsienNew Member
asked in  Building and Sharing Your Analysis

Interpreting a Retention Chart Correctly

Hi all,Wanted to get confirmation that I’m interpreting this retention chart correctly. The way I’m reading this, the chart is telling me that:Over the past 4 weeks (time frame selected in the top right)… 5.22% of “New Users” (selected in “Starting event”) have completed “Any Active Event” (selected in “Then the return event”) in at least 3 out of 4 weeks (chart itself)One clarifying question: is this 5.22% the group of users that have completed any active event within any of the 3 out of the past 4 weeks (e.g. weeks 1, 2, and 4) or is it the group of users that have completed any active event in 3 consecutive weeks (e.g. weeks 1, 2, and 3)?Thank you for your help.

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P
14 days ago
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Brandon FanNew Member
asked in Data Instrumentation

Cohorts from Groups

Hi - I am in a situation where users can be a part of multiple groups (similar to Notion or Slack), and I’d like to create cohorts relative to group performance (say for example a workspace had this amount of usage in the last 7 days and I want to contact specifically the workspace admin of that group) is this possible?That way I can target high intent workspaces and the people that have management influence over that workspace. Thanks

3
Saish Redkar
Expert
14 days ago
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Pratik BhattNew Member
asked in Data Instrumentation

Assistance Needed: Query Regarding Amplitude API for User Activity Tracking

I am writing to seek assistance with regards to utilizing the Amplitude API for tracking user activity within our application.Our team is currently working on implementing a feature that requires tracking user engagement and activity patterns. Specifically, we need to track users who log in to our app consecutively for 15 days and spend a minimum of 10 minutes each day within the same user account.After reviewing the documentation provided by Amplitude, I believe that the Event Segmentation API or a similar API endpoint might be suitable for our requirements. However, I would greatly appreciate your guidance on which specific API endpoints and parameters would be most appropriate for achieving this goal.Could you please advise on:1. Which API endpoints and parameters should we use to track user logins and session durations?2. How can we set up the query to identify users who meet the specified criteria of logging in consecutively for 15 days and spending a minimum of 10 minutes each da

1
Saish Redkar
Expert
14 days ago
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SusieCNew Member
asked in  Building and Sharing Your Analysis

Discrepancy between figures in a retention analysis and funnel analysis

I’m trying to find out what % of users who perform one action then complete a second action in the next 24 hours. I’ve tried to look at this in two ways: First is through a funnel analysis where the conversion window is 1 day, counting by unique users, which gives me 66%. Second is through a retention analysis measured as “return on (custom)” calculated by 24 hour windows, looking at day 0 retention. This gives me 80%. Both are looking at the same time period, with the same segment and the same events. Is anyone able to shed light here? Thanks!

1
eddie.gaona
Team Member
14 days ago
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rich20509New Member
asked in  Building and Sharing Your Analysis

Could Someone Give Me Advice on How to Implement Amplitude for Mobile App Tracking?

Hello there,As I am working on implementing Amplitude for tracking analytics in our mobile application. I have gone through the documentation and set up the basic tracking, but I am looking for some advice and best practices from those who have more experience with Amplitude.Specifically, I would like to know aboutWhat are some recommended practices for tracking events in a mobile app? Are there any common pitfalls to avoid?How do you recommend identifying and tracking users across sessions and devices for a seamless user journey analysis?When is it appropriate to use custom properties, and how can they be effectively utilized for deeper analytics?Also, I found some help from this too: https://medium.com/takodigital/implement-amplitude-on-your-mobile-app-cbf7bf1a9610infoWhat are the best practices for managing data retention and ensuring user privacy compliance, especially with recent regulatory changes?Are there any tools or platforms that integrate particularly well with Amplitude fo

0
R
14 days ago
Adrien Taravant
Adrien TaravantNew Member
asked in Data Instrumentation

BigQuery - User properties ingested through bigquery don't sync totally or veeerrry slowly

Hi ! I setup yesterday (more than 15 hours ago) a connection between bigquery and amplitude. I triggered a full sync on 24k users, ingesting 3 distinct user properties for those users. It seems to work BUT after 15 hours or so I see only 4.3k users have been updated (see screenshot below) If I look via “segmentation” chart I find a different result  Is there something around how I look at the data and actually everything is already ingested and updated ? Or is that normal that it takes so long to update the user properties? Or is there some mechanism that explains that?  Thanks!

2
sydney.koh
Team Member
14 days ago

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