Hi,
We are using Amplitude Browser SDK v2.11.6, and we’ve noticed that the "trial_confirmed" event is missing for approximately 10% of our users.
What We’ve Checked:
-
We cross-referenced user IDs with Stripe and Braze data, confirming that these users successfully activated their trial.
-
Other events before "trial_confirmed" are successfully recorded in Amplitude.
-
We have autocapture enabled, and we can see an "Element Clicked" event for the "OK" button on the trial confirmation popup. We trigger the "trial_confirmed" event when the popup is shown, so if the popup appears, this event should also be triggered.
The Issue:
-
Despite the popup being displayed and interacted with, the "trial_confirmed" event does not appear for some users.
-
As far as we know, this issue seems to affect only this particular event.
