Help Center
Developer Center
Blog
Product Updates
Academy

Start your exploration

2,742 Topics
7,157 Replies
3,817 Members

Explore our support forums

Get help from peer experts!

New to the community?

Get started here!

Subscribe to product updates

Hear from our product team!

Explore our support forums

Get help from peer experts!

Welcome back

Explore the latest announcements!

Subscribe to product updates

Hear from our product team!

Highlights

Get Started

Analytics

Experiment

Audiences

Data

Get Help

Funnel Analysis

Event Segmentation

Cohorts

Troubleshooting Attribution - It's Not Rocket Science!
Why am I seeing "(none)" values in my chart results?
Common API error codes
I set up the Amplitude Destination in Segment - why am I not seeing any data in Amplitude?

Still have questions?

Join the conversation, receive product updates, and share feedback!

Create an Account

Need to refresh your Amplitude skills?

Get started with our on-demand courses!

Visit our Academy

Recently active
Unanswered questions
Categories

dargeliesNew Member

Product Experimentation

Experiment Flag Slack Integration / Webhook

Hey there,Recently we had an incident that was caused by a feature flag being toggled. The incident commander was not aware of the feature flag being toggled to understand what changed in the system. Typically, we push system changes like this to Slack with automations to make it more visible. I noticed there is a Slack integration for some Amplitude features and webhooks for custom monitors, but didn’t see this. What we’re looking for is an integration or webhook that will notify us when a feature flag state is changed. Is there any way to do something like this? Thanks

Esther TrapadouxCommunity Manager

Updates to the Free Starter plan

UPDATE: We appreciate all the feedback after our original announcement regarding switching to the updated Starter plan. We hear you and we’ve since made some changes.Customers coming from the legacy Starter plan will now continue to have unlimited saved charts, Projects, and Spaces on the new Starter plan.You can find the details for both Starter plans below (and anything that’s changed since the original announcement is italicized). Hi everyone! This post is for users who created an organization on the Amplitude free plan (aka the Starter plan) before 8/27/2023. On 8/28/2023, we released a new version of the Starter plan to load our free plan with features (across analytics, experimentation, and audience management) that were previously only available on paid plans. The table below can help you see what’s changed from the legacy to the updated plan. Have thoughts on how these changes affect the way you use Amplitude? This is important for us to know, so please comment below or send m

dargeliesNew Member

Data Instrumentation

Identity Resolution of Off-platform Events

Amplitude is a CDP. As a CDP, Amplitude is responsible for ensuring it’s platform can consume multiple data sources to form an accurate picture of the customer. The primary function of the CDP is identity resolution for these various sources. There is a very common use case that I can’t seem to figure out with Amplitude. Consider this example:A company decides to hold a webinar hoping it will create engagement that increases conversion. Leads signup to the webinar on a separate platform e.g. Zoom or RingCentral. After the webinar, the company wants to know how attending the webinar impacted conversion. They are able to export CSV of the list of attendees with their name, phone number, and email address. They take their CSV and upload it to S3 to utilize the native Amplitude S3 Integration.Upon setting up the S3 as a source, there’s a problem. There is no device ID, or user ID in the CSV since these leads didn’t sign up on a platform where Amplitude could collect these.I’ve tested this

Product TeamNew Member

Data Instrumentation

I can't see my even property when creating a chart

When selecting a group by drop down to see related properties for the event, the properties are not loading and all I can see is some of my properties along with the ones with Amplitude icon next to it

Joe WilliamsNew Member

Building and Sharing Your Analysis

Node SDK setting environment

Hi :) We have 2 environments at the moment, events are being sent to the correct environments whilst using the analytics-browser sdk. However I can’t find anything on how to change the environment events go to whilst using the node sdk? Bit of background I’m using nextjs to send events from the client and api routes hence why I need both the browser sdk and node sdk What’t the solution for this? Thanks! :)

OmrikoHelpful Hero

Building and Sharing Your Analysis

Creating a Cohort with multiple events

Hi Community, New user here :)I’ve got a question, I want to create a cohort of users we call “manager” this can be identified by some events we have that only managers can do.The thing is, if i want to create it, i need to select “event” + OR + “event” + OR and so onI was wondering is there’s some kind of multiselect option so that i’d be able to pick all at once? Thanks!

Esther TrapadouxCommunity Manager

Changing how we count Monthly Tracked Users

Amplitude is constantly finding ways to enhance customer value. Beginning February 1st, 2024, Amplitude will count Monthly Tracked Users (MTUs) at an organization level, instead of at a project level. This change may lead to a slight drop in your MTU count. How will the new MTU count work?Current MTU counting method: An MTU is a unique user who triggers one or more events in a project within a calendar month. MTU counting method after February 1st change: An MTU is a unique user who triggers one or more events in an organization within a calendar month.As Amplitude will dedupe users across the organization as opposed to a project, many customers may see a slight decrease in their MTU count as a result of this change.Does this change impact me?This MTU counting change applies to all organizations created after October 2017. If your account with Amplitude was created before October 2017 and your org ID is lower than 33746 (your org ID can be found on the Settings page), this change does

dargeliesNew Member

Identity Resolution for Off-platform EventsNew

We’ve been looking for a CDP to centralize all of our consumer behavior and drive business decisions. A CDP is only as good as the data it can centralize about the customer. This requires it to be able to attribute events/behaviors both on platform and off platform and use identity resolution to build a single cohesive view of their experience with our product. Unfortunately, there is a very common use case that is missing from Amplitude. Consider this example:A company decides to hold a webinar hoping it will create engagement that increases conversion. Leads signup to the webinar on a separate platform e.g. Zoom or RingCentral. After the webinar, the company wants to know how attending the webinar impacted conversion. They are able to export CSV of the list of attendees with their name, phone number, and email address. They take their CSV and upload it to S3 to utilize the native Amplitude S3 Integration.Upon setting up the S3 as a source, there’s a problem. There is no device ID, or

Product Release TeamAmplitude

March Product Release Highlights

New features for collaboration, speed, and even deeper insightsAmplitude helps you see everything customers do, understand what drives growth, and build better digital products --- all in one easy-to-use Digital Analytics Platform.With our latest batch of feature releases, we’ve improved the user experience, functionality, and granularity of tools across the entire Amplitude platform. Highlights include updates to Session Replay, version 2 of our Data Assistant, new experimentation capabilities, and more!⭐️ Updates are available on all plans and to all Amplitude customers – including the EU Data Center– unless stated otherwise. SummaryNew Analytics releasesEnjoy new updates to Session Replay Exclude current period with Date PickerNew Data & CDP releasesSnowflake Change Data Capture Work faster with new and improved Property Dropdowns Derived and Transformed Properties now supported within Computations, Recommendations, and Predictions Find errors with Cohort sync visibility [Beta

Dave RuziusNew Member

Building and Sharing Your Analysis

User activation - Executing 3 of a set of 10 possible events

Hi,we have a definition of an Activated User being that this user has executed ANY 3 of a set of 10 defined event within lets say within a week. The timing is not to important here.I have tried custom events, cohorts and segmentation but I don’t seem to be able to define the execution of 3 events of a defined set of events.Ideally I would build this as a cohort because we have an additional definition of an engaded user and that will be a percentage Activated users that execute a particular event more than x times.My current struggle is with the definition of an Activated user.Help?Thx so much!SalsitaDave Ruzius

dargeliesNew Member

Product Experimentation

Experiment Flag Slack Integration / Webhook

Hey there,Recently we had an incident that was caused by a feature flag being toggled. The incident commander was not aware of the feature flag being toggled to understand what changed in the system. Typically, we push system changes like this to Slack with automations to make it more visible. I noticed there is a Slack integration for some Amplitude features and webhooks for custom monitors, but didn’t see this. What we’re looking for is an integration or webhook that will notify us when a feature flag state is changed. Is there any way to do something like this? Thanks

dargeliesNew Member

Data Instrumentation

Identity Resolution of Off-platform Events

Amplitude is a CDP. As a CDP, Amplitude is responsible for ensuring it’s platform can consume multiple data sources to form an accurate picture of the customer. The primary function of the CDP is identity resolution for these various sources. There is a very common use case that I can’t seem to figure out with Amplitude. Consider this example:A company decides to hold a webinar hoping it will create engagement that increases conversion. Leads signup to the webinar on a separate platform e.g. Zoom or RingCentral. After the webinar, the company wants to know how attending the webinar impacted conversion. They are able to export CSV of the list of attendees with their name, phone number, and email address. They take their CSV and upload it to S3 to utilize the native Amplitude S3 Integration.Upon setting up the S3 as a source, there’s a problem. There is no device ID, or user ID in the CSV since these leads didn’t sign up on a platform where Amplitude could collect these.I’ve tested this

Product TeamNew Member

Data Instrumentation

I can't see my even property when creating a chart

When selecting a group by drop down to see related properties for the event, the properties are not loading and all I can see is some of my properties along with the ones with Amplitude icon next to it

Joe WilliamsNew Member

Building and Sharing Your Analysis

Node SDK setting environment

Hi :) We have 2 environments at the moment, events are being sent to the correct environments whilst using the analytics-browser sdk. However I can’t find anything on how to change the environment events go to whilst using the node sdk? Bit of background I’m using nextjs to send events from the client and api routes hence why I need both the browser sdk and node sdk What’t the solution for this? Thanks! :)

Dave RuziusNew Member

Building and Sharing Your Analysis

User activation - Executing 3 of a set of 10 possible events

Hi,we have a definition of an Activated User being that this user has executed ANY 3 of a set of 10 defined event within lets say within a week. The timing is not to important here.I have tried custom events, cohorts and segmentation but I don’t seem to be able to define the execution of 3 events of a defined set of events.Ideally I would build this as a cohort because we have an additional definition of an engaded user and that will be a percentage Activated users that execute a particular event more than x times.My current struggle is with the definition of an Activated user.Help?Thx so much!SalsitaDave Ruzius

Eric HBNew Member

Data Instrumentation

Device type groups as property group

Hello, we’re trying to get a consistent and easy to use view of device types, but not at the level that Amplitude uses in it’s event. Ideally we would like to see a breakdown of Desktop (Device type = Mac or Windows) vs Mobile (all others). I tried to do this via Property Groups, however I noticed that Device Type and Device Family do not show up in the dropdown when I search for them. We would like to group by this property in charts instead of having to make two separate events, one for desktop and one for mobile. Thanks!

MvSNew Member

Data Instrumentation

Cross Domain Tracking with GTM and Flutter + UTM data

Hi all, We have installed Amplitude on our Webflow website example.com via GTM. We have installed Amplitude on our Flutter web-app App.example.com via the Flutter SDK. The get UTM info, our dev team added the UTM tracking option to the Javascript script in the index.html file. They enabled the following options:includeFbclid includeGclid includeReferrer includeUtmWe can verify the UTM $identify event is now being fired. One important reason for us to use Amplitude is the ability to track visitors & users across our website and web-app. Example scenario: a visitor visits Example.com and clicks the button "Start for Free". This brings them to the web-app App.example.com where they create an account and start using our app. At the moment, the website and web-app return very different IDs for the same person on the website vs. web-app. From documentation & other community posts, I learned that when we pass the device_id when people click from our website example.com to our web app

EvgeniyaNew Member

Building and Sharing Your Analysis

Reverse "Save onto charts"

I´ve applied the filter to the dashboard I own and then proceeded with “Save onto charts” - hence the filter was applied to all my existing charts.How do I remove this filter that is now applied to all the charts on my dashboard?

Annabel StanleyNew Member

Building and Sharing Your Analysis

Optional funnel steps not adding up

I’ve created a funnel with an optional step, however the number of users who are in the funnel after the optional step is higher than the number of users at the start of the funnel. It seems to be counting some users going down both routes. Can someone explain what is happening here? Screen shot below:

HGYYNew Member

Data Instrumentation

[Amplitude] Page Viewed Default Parameters

Hi Community!I’m new to Amplitude Analytics, and I’m currently using it to track events in my web page.When I entered into different pages, Amplitude Analytics will automatically log the [Amplitude] Page Viewed event in the Amplitude debugger, with some parameters. Here are the two questions I want to ask:One of the parameter is User Id, when this event triggered in my web page, this id will defaultly set to undefined, is there any way for me to change the User-Id here to my custom user-id? Since each user in my web page will be assigned an unique id, is there anyway to show the id in the User Id also? For the referrer in the Event Properties, why is it that whenever I go to any page it shows the url of home? Or did I misunderstand the referrer? Because I want it to show me the url of the current page when I go to a different page, but why does the referrer stay home? I'd appreciate it if someone could explain it to me! Thanks!

Welcome to the Amplitude Community

Community Guidelines

Community Guidelines

5 topics
24 Replies

Announcements

51 topics
241 Replies

Using Amplitude

Start here to find answers about Analytics, Recommend, Experiment, and Data.

Data Instrumentation

Data Instrumentation

1407 topics
3678 Replies

Building and Sharing Your Analysis

Building and Sharing Your Analysis

850 topics
2264 Replies

Product Personalization and Audience Segmentation

Product Personalization and Audience Segmentation

82 topics
193 Replies

Product Experimentation

Product Experimentation

84 topics
166 Replies

Data Planning and Governance

Data Planning and Governance

233 topics
591 Replies

Have feedback?

Submit and vote on product ideas.

Amplitude Status

Upcoming Events

Leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions Cookie settings

Welcome to the Amplitude Community!

If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. You can also create a Guest account below!

If you're a current customer, select the domain you use to sign in with Amplitude.

analytics.amplitude.com analytics.eu.amplitude.com

or

Username *

E-mail address *

Password *

I accept Terms & Conditions.

loginBox.register.email_repeat

Welcome to the Amplitude Community!

If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. Want to sign up as a guest? Create a Community account.

If you're a current customer, select the domain you use to sign in with Amplitude.

analytics.amplitude.com analytics.eu.amplitude.com

or

Sign in as a guest with Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK