Help Center
Developer Center
Blog
Product Updates
Academy

Start your exploration

2,736 Topics
7,137 Replies
3,796 Members

Explore our support forums

Get help from peer experts!

New to the community?

Get started here!

Subscribe to product updates

Hear from our product team!

Explore our support forums

Get help from peer experts!

Welcome back

Explore the latest announcements!

Subscribe to product updates

Hear from our product team!

Highlights

Get Started

Analytics

Experiment

Audiences

Data

Get Help

Funnel Analysis

Event Segmentation

Cohorts

Troubleshooting Attribution - It's Not Rocket Science!
Why am I seeing "(none)" values in my chart results?
Common API error codes
I set up the Amplitude Destination in Segment - why am I not seeing any data in Amplitude?

Still have questions?

Join the conversation, receive product updates, and share feedback!

Create an Account

Need to refresh your Amplitude skills?

Get started with our on-demand courses!

Visit our Academy

Recently active
Unanswered questions
Categories

Annabel StanleyNew Member

Building and Sharing Your Analysis

Optional funnel steps not adding up

I’ve created a funnel with an optional step, however the number of users who are in the funnel after the optional step is higher than the number of users at the start of the funnel. It seems to be counting some users going down both routes. Can someone explain what is happening here? Screen shot below:

Tarun HNew Member

Data Instrumentation

Event not showing up when redirecting user to an external page on button click

We have a button on our website. Clicking on this button will send users to an external page (a page with a different domain) in the same tab. We want to register click event on this button.My code is something like this:const handleClick = () => { track(EVENT_NAME) window.location.href = EXTERNAL_URL}In this case, we are not seeing the event on amplitude.I am assuming this is because we are navigating away from website before amplitude has enough time to send the event.We tried adding `await` to the amplitude `track` event which works but it is resulting in a slight delay which is not a good user experience.Does anyone have any solution for this? This looks like a common use case.

HGYYNew Member

Data Instrumentation

[Amplitude] Page Viewed Default Parameters

Hi Community!I’m new to Amplitude Analytics, and I’m currently using it to track events in my web page.When I entered into different pages, Amplitude Analytics will automatically log the [Amplitude] Page Viewed event in the Amplitude debugger, with some parameters. Here are the two questions I want to ask:One of the parameter is User Id, when this event triggered in my web page, this id will defaultly set to undefined, is there any way for me to change the User-Id here to my custom user-id? Since each user in my web page will be assigned an unique id, is there anyway to show the id in the User Id also? For the referrer in the Event Properties, why is it that whenever I go to any page it shows the url of home? Or did I misunderstand the referrer? Because I want it to show me the url of the current page when I go to a different page, but why does the referrer stay home? I'd appreciate it if someone could explain it to me! Thanks!

tomvamosNew Member

Data Instrumentation

Can't see option to merge / transform events

Hi there,I’m looking to consolidate some events and according to this help page I should be able to see a ‘Transform’ option after I select the events to merge (as shown in pic) yet sadly its not available. I believe the ‘Transform’ option feature is available on all plans. Can anyone tell me where I’m going wrong please?Thanks in advance, Tom

Eric HBNew Member

Data Instrumentation

Device type groups as property group

Hello, we’re trying to get a consistent and easy to use view of device types, but not at the level that Amplitude uses in it’s event. Ideally we would like to see a breakdown of Desktop (Device type = Mac or Windows) vs Mobile (all others). I tried to do this via Property Groups, however I noticed that Device Type and Device Family do not show up in the dropdown when I search for them. We would like to group by this property in charts instead of having to make two separate events, one for desktop and one for mobile. Thanks!

Merlin42New Member

Data Planning and Governance

can't find [Amplitude] Application Installed event

Why can’t I see [Amplitude] Application Installed event in the Data section nor in any of the charts?appLifecycles is set to true in the app

Merlin42New Member

Data Planning and Governance

Cannot see [Amplitude] Application Installed event

Can you help me why I cannot see [Amplitude] Application Installed and [Amplitude] Application Updated events in Data \ Events tab? They won’t appear in any chart either.appLifecycles=true is set.

liukaichiHelpful Hero

Product Experimentation

Question about using Bucketing Slat

I know this is documented quite well here: https://www.docs.developers.amplitude.com/experiment/general/evaluation/implementation/#activationBut this experiment is very important, so I just want to make sure I have this right. We have 3 flags that we want to ensure get to the same users. If we use the same Bucketing Salt for each of the flags, then if we keep the segments and rollout numbers the same, then the same users should receive all 3 flags. Is this correct? Are there any pitfalls that we should be aware of when doing something like this? Thanks in advance.

Alexandra ResslerNew Member

Product Experimentation

Can Amplitude do network experimentation?

In my product, users can send each other messages. If we want to experiment on how messaging works, we can’t run a typical A/B experiment because we need both the sender & recipient to be in the same variant. One standard way of addressing this is running experiments in different geographic locations, with the assumption that each location has a mostly-closed network. This hasn’t worked for us, unfortunately, as our separate locations aren’t very similar in the first place so we can’t compare them. Some companies have the ability to expose experiments based on network clustering. Is that a feature that Amplitude has?Side note: I have bet on with my engineer that the answer is no. =D So you won’t disappoint me if that’s the case!The best alternative I can think of is to use BigQuery to manually separate users into clusters, normalize on relevant attributes, try to pair similar clusters to assign to different variants, and upload those assignments as a user property, but I have

Grégoire RoquetteNew Member

Building and Sharing Your Analysis

Evolution of a 5 day Revenue LTV over time

Hey guys, I’m trying to create a chart to visualise the evolution of the 5 day LTV generated by clients over time. I have created a cohort for customers who subscribed the same week. I would like to plot the 5 day LTV of the cohort week 1, then the 5 day LTV of the cohort week 2… On the x-axis would be the cohorts (from week 1 of subscription until week n), and on the y-axis their 5 day LTV. Any ideas how I could do this ? Thanks ! Greg

Annabel StanleyNew Member

Building and Sharing Your Analysis

Optional funnel steps not adding up

I’ve created a funnel with an optional step, however the number of users who are in the funnel after the optional step is higher than the number of users at the start of the funnel. It seems to be counting some users going down both routes. Can someone explain what is happening here? Screen shot below:

HGYYNew Member

Data Instrumentation

[Amplitude] Page Viewed Default Parameters

Hi Community!I’m new to Amplitude Analytics, and I’m currently using it to track events in my web page.When I entered into different pages, Amplitude Analytics will automatically log the [Amplitude] Page Viewed event in the Amplitude debugger, with some parameters. Here are the two questions I want to ask:One of the parameter is User Id, when this event triggered in my web page, this id will defaultly set to undefined, is there any way for me to change the User-Id here to my custom user-id? Since each user in my web page will be assigned an unique id, is there anyway to show the id in the User Id also? For the referrer in the Event Properties, why is it that whenever I go to any page it shows the url of home? Or did I misunderstand the referrer? Because I want it to show me the url of the current page when I go to a different page, but why does the referrer stay home? I'd appreciate it if someone could explain it to me! Thanks!

tomvamosNew Member

Data Instrumentation

Can't see option to merge / transform events

Hi there,I’m looking to consolidate some events and according to this help page I should be able to see a ‘Transform’ option after I select the events to merge (as shown in pic) yet sadly its not available. I believe the ‘Transform’ option feature is available on all plans. Can anyone tell me where I’m going wrong please?Thanks in advance, Tom

Eric HBNew Member

Data Instrumentation

Device type groups as property group

Hello, we’re trying to get a consistent and easy to use view of device types, but not at the level that Amplitude uses in it’s event. Ideally we would like to see a breakdown of Desktop (Device type = Mac or Windows) vs Mobile (all others). I tried to do this via Property Groups, however I noticed that Device Type and Device Family do not show up in the dropdown when I search for them. We would like to group by this property in charts instead of having to make two separate events, one for desktop and one for mobile. Thanks!

Merlin42New Member

Data Planning and Governance

can't find [Amplitude] Application Installed event

Why can’t I see [Amplitude] Application Installed event in the Data section nor in any of the charts?appLifecycles is set to true in the app

Merlin42New Member

Data Planning and Governance

Cannot see [Amplitude] Application Installed event

Can you help me why I cannot see [Amplitude] Application Installed and [Amplitude] Application Updated events in Data \ Events tab? They won’t appear in any chart either.appLifecycles=true is set.

liukaichiHelpful Hero

Product Experimentation

Question about using Bucketing Slat

I know this is documented quite well here: https://www.docs.developers.amplitude.com/experiment/general/evaluation/implementation/#activationBut this experiment is very important, so I just want to make sure I have this right. We have 3 flags that we want to ensure get to the same users. If we use the same Bucketing Salt for each of the flags, then if we keep the segments and rollout numbers the same, then the same users should receive all 3 flags. Is this correct? Are there any pitfalls that we should be aware of when doing something like this? Thanks in advance.

Alexandra ResslerNew Member

Product Experimentation

Can Amplitude do network experimentation?

In my product, users can send each other messages. If we want to experiment on how messaging works, we can’t run a typical A/B experiment because we need both the sender & recipient to be in the same variant. One standard way of addressing this is running experiments in different geographic locations, with the assumption that each location has a mostly-closed network. This hasn’t worked for us, unfortunately, as our separate locations aren’t very similar in the first place so we can’t compare them. Some companies have the ability to expose experiments based on network clustering. Is that a feature that Amplitude has?Side note: I have bet on with my engineer that the answer is no. =D So you won’t disappoint me if that’s the case!The best alternative I can think of is to use BigQuery to manually separate users into clusters, normalize on relevant attributes, try to pair similar clusters to assign to different variants, and upload those assignments as a user property, but I have

Grégoire RoquetteNew Member

Building and Sharing Your Analysis

Evolution of a 5 day Revenue LTV over time

Hey guys, I’m trying to create a chart to visualise the evolution of the 5 day LTV generated by clients over time. I have created a cohort for customers who subscribed the same week. I would like to plot the 5 day LTV of the cohort week 1, then the 5 day LTV of the cohort week 2… On the x-axis would be the cohorts (from week 1 of subscription until week n), and on the y-axis their 5 day LTV. Any ideas how I could do this ? Thanks ! Greg

kelly dctNew Member

Data Instrumentation

How to create a chart segmenting my users by device - mobile vs desktop

How to create a pie chart showing all users across desktop vs mobile?

Welcome to the Amplitude Community

Community Guidelines

Community Guidelines

5 topics
24 Replies

Announcements

51 topics
235 Replies

Using Amplitude

Start here to find answers about Analytics, Recommend, Experiment, and Data.

Data Instrumentation

Data Instrumentation

1405 topics
3675 Replies

Building and Sharing Your Analysis

Building and Sharing Your Analysis

846 topics
2255 Replies

Product Personalization and Audience Segmentation

Product Personalization and Audience Segmentation

83 topics
193 Replies

Product Experimentation

Product Experimentation

83 topics
164 Replies

Data Planning and Governance

Data Planning and Governance

233 topics
591 Replies

Have feedback?

Submit and vote on product ideas.

Amplitude Status

Upcoming Events

Leaderboard

Show full leaderboard

Powered by Gainsight

Terms & Conditions Cookie settings

Welcome to the Amplitude Community!

If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. You can also create a Guest account below!

If you're a current customer, select the domain you use to sign in with Amplitude.

analytics.amplitude.com analytics.eu.amplitude.com

or

Username *

E-mail address *

Password *

I accept Terms & Conditions.

loginBox.register.email_repeat

Welcome to the Amplitude Community!

If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. Want to sign up as a guest? Create a Community account.

If you're a current customer, select the domain you use to sign in with Amplitude.

analytics.amplitude.com analytics.eu.amplitude.com

or

Sign in as a guest with Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK