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Esther Trapadoux
Community Manager
Esther TrapadouxCommunity Manager
published in Announcements

Updates to the Free Starter plan

UPDATE: We appreciate all the feedback after our original announcement regarding switching to the updated Starter plan. We hear you and we’ve since made some changes.Customers coming from the legacy Starter plan will now continue to have unlimited saved charts, Projects, and Spaces on the new Starter plan.You can find the details for both Starter plans below (and anything that’s changed since the original announcement is italicized).  Hi everyone! This post is for users who created an organization on the Amplitude free plan (aka the Starter plan) before 8/27/2023. On 8/28/2023, we released a new version of the Starter plan to load our free plan with features (across analytics, experimentation, and audience management) that were previously only available on paid plans. The table below can help you see what’s changed from the legacy to the updated plan. Have thoughts on how these changes affect the way you use Amplitude? This is important for us to know, so please comment below or send m

241817
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Helpful Hero
1 day ago
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dargeliesNew Member
asked in Product Experimentation

Experiment Flag Slack Integration / Webhook

Hey there,Recently we had an incident that was caused by a feature flag being toggled. The incident commander was not aware of the feature flag being toggled to understand what changed in the system. Typically, we push system changes like this to Slack with automations to make it more visible. I noticed there is a Slack integration for some Amplitude features and webhooks for custom monitors, but didn’t see this. What we’re looking for is an integration or webhook that will notify us when a feature flag state is changed. Is there any way to do something like this? Thanks

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Y
Team Member
2 days ago
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dargeliesNew Member
asked in Data Instrumentation

Identity Resolution of Off-platform Events

Amplitude is a CDP. As a CDP, Amplitude is responsible for ensuring it’s platform can consume multiple data sources to form an accurate picture of the customer. The primary function of the CDP is identity resolution for these various sources. There is a very common use case that I can’t seem to figure out with Amplitude. Consider this example:A company decides to hold a webinar hoping it will create engagement that increases conversion. Leads signup to the webinar on a separate platform e.g. Zoom or RingCentral. After the webinar, the company wants to know how attending the webinar impacted conversion. They are able to export CSV of the list of attendees with their name, phone number, and email address. They take their CSV and upload it to S3 to utilize the native Amplitude S3 Integration.Upon setting up the S3 as a source, there’s a problem. There is no device ID, or user ID in the CSV since these leads didn’t sign up on a platform where Amplitude could collect these.I’ve tested this

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audrey.xu
Team Member
2 days ago
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Product TeamNew Member
asked in Data Instrumentation

I can't see my even property when creating a chart

When selecting a group by drop down to see related properties for the event, the properties are not loading and all I can see is some of my properties along with the ones with Amplitude icon next to it

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Saish Redkar
Expert
2 days ago
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Joe WilliamsNew Member
asked in  Building and Sharing Your Analysis

Node SDK setting environment

Hi :)  We have 2 environments at the moment, events are being sent to the correct environments whilst using the analytics-browser sdk. However I can’t find anything on how to change the environment events go to whilst using the node sdk?  Bit of background I’m using nextjs to send events from the client and api routes hence why I need both the browser sdk and node sdk What’t the solution for this? Thanks! :) 

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2 days ago
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Helpful Hero
OmrikoHelpful Hero
asked in  Building and Sharing Your Analysis

Creating a Cohort with multiple events

Hi Community, New user here :)I’ve got a question, I want to create a cohort of users we call “manager” this can be identified by some events we have that only managers can do.The thing is, if i want to create it, i need to select “event” + OR + “event” + OR and so onI was wondering is there’s some kind of multiselect option so that i’d be able to pick all at once? Thanks!

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2 days ago
Esther Trapadoux
Community Manager
Esther TrapadouxCommunity Manager
published in Announcements

Changing how we count Monthly Tracked Users

Amplitude is constantly finding ways to enhance customer value.  Beginning February 1st, 2024, Amplitude will count Monthly Tracked Users (MTUs) at an organization level, instead of at a project level. This change may lead to a slight drop in your MTU count. How will the new MTU count work?Current MTU counting method: An MTU is a unique user who triggers one or more events in a project within a calendar month. MTU counting method after February 1st change: An MTU is a unique user who triggers one or more events in an organization within a calendar month.As Amplitude will dedupe users across the organization as opposed to a project, many customers may see a slight decrease in their MTU count as a result of this change.Does this change impact me?This MTU counting change applies to all organizations created after October 2017. If your account with Amplitude was created before October 2017 and your org ID is lower than 33746 (your org ID can be found on the Settings page), this change does

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jamesbolt
2 days ago
D
dargeliesNew Member

Identity Resolution for Off-platform EventsNew

We’ve been looking for a CDP to centralize all of our consumer behavior and drive business decisions. A CDP is only as good as the data it can centralize about the customer. This requires it to be able to attribute events/behaviors both on platform and off platform and use identity resolution to build a single cohesive view of their experience with our product. Unfortunately, there is a very common use case that is missing from Amplitude. Consider this example:A company decides to hold a webinar hoping it will create engagement that increases conversion. Leads signup to the webinar on a separate platform e.g. Zoom or RingCentral. After the webinar, the company wants to know how attending the webinar impacted conversion. They are able to export CSV of the list of attendees with their name, phone number, and email address. They take their CSV and upload it to S3 to utilize the native Amplitude S3 Integration.Upon setting up the S3 as a source, there’s a problem. There is no device ID, or

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3 days ago
Product Release Team
Team Member
Product Release TeamAmplitude

March Product Release Highlights

New features for collaboration, speed, and even deeper insightsAmplitude helps you see everything customers do, understand what drives growth, and build better digital products --- all in one easy-to-use Digital Analytics Platform.With our latest batch of feature releases, we’ve improved the user experience, functionality, and granularity of tools across the entire Amplitude platform. Highlights include updates to Session Replay, version 2 of our Data Assistant, new experimentation capabilities, and more!⭐️ Updates are available on all plans and to all Amplitude customers – including the EU Data Center– unless stated otherwise.  SummaryNew Analytics releasesEnjoy new updates to Session Replay Exclude current period with Date PickerNew Data & CDP releasesSnowflake Change Data Capture Work faster with new and improved Property Dropdowns Derived and Transformed Properties now supported within Computations, Recommendations, and Predictions  Find errors with Cohort sync visibility [Beta

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Anthony
Peer Moderator
3 days ago
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Dave RuziusNew Member
asked in  Building and Sharing Your Analysis

User activation - Executing 3 of a set of 10 possible events

Hi,we have a definition of an Activated User being that this user has executed ANY 3 of a set of 10 defined event within lets say within a week. The timing is not to important here.I have tried custom events, cohorts and segmentation but I don’t seem to be able to define the execution of 3 events of a defined set of events.Ideally I would build this as a cohort because we have an additional definition of an engaded user and that will be a percentage Activated users that execute a particular event more than x times.My current struggle is with the definition of an Activated user.Help?Thx so much!SalsitaDave Ruzius   

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Saish Redkar
Expert
3 days ago
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Eric HBNew Member
asked in Data Instrumentation

Device type groups as property group

Hello, we’re trying to get a consistent and easy to use view of device types, but not at the level that Amplitude uses in it’s event. Ideally we would like to see a breakdown of Desktop (Device type = Mac or Windows) vs Mobile (all others). I tried to do this via Property Groups, however I noticed that Device Type and Device Family do not show up in the dropdown when I search for them. We would like to group by this property in charts instead of having to make two separate events, one for desktop and one for mobile. Thanks!

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Saish Redkar
Expert
3 days ago
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Kristine GloriaNew Member
asked in  Building and Sharing Your Analysis

Unable to access previous projects

Hello,I just logged into Amplitude to find my entire dashboard/workspace completely wiped out. I no longer have access to any of my previous projects or spaces. In addition, all of the team members from my organization are no longer listed under “organization settings.” Was there a product change to the free version that would have caused this? Thank you,Kristine

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Esther Trapadoux
Community Manager
3 days ago
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TetianaNew Member
asked in  Building and Sharing Your Analysis

Our software product on customers' own domains

Hi. Our product is set up in a way that after the initial onboarding on our domain, the customer sets it up on their own domain as a subdomain. For example the customer xyz sets up our product as e.g., product.xyz.com.Is it possible to configure Amplitude to gather data from numerous subdomains, each representing a different customer, and then present the combined analytics on a single dashboard?I would be grateful for your help.

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4 days ago
Jeremie Gluckman
Team Member
Jeremie GluckmanTeam Member
posted in Announcements

Let’s introduce ourselves!

Hello Amplitude Community!My name is Jeremie, and I’m your community manager. We’re here to discuss Amplitude’s products in these categories, where you can search for answers, post questions, and overcome any roadblocks. You can also:  Subscribe to the latest product updates share product ideas,  help others, and become an Amp Champ! With this in mind, please introduce yourself by sharing (1) your name and title, (2) where you’re from, (3) and your hobbies and interests (beyond work, if you like!) Here’s a little more about me: Hello, I’m Jeremie! I’m joining the team with experience scaling digital customer experiences and building brand communities across industries. I am originally from France. My hobbies are travel, writing, and volunteerism. I’m still relatively new to the analytics space and can’t wait to make my work more data-driven with your help!  I look forward to meeting you all. Feel free to send me questions about this online forum and Amplitude community programs.

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Rafael Corrêa
6 days ago
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tncbbthositgNew Member

Allow users to specify a second y-axis on the right side of the line chartNew

I’d like to have metrics with different scales on the same chart.  For example, I’d like to see the raw counts for subscriptions and also a conversion rate. I can do that with formulas just fine, but it’d be helpful if the percentage scale could be on the right while the raw counts were on the left.

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6 days ago
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MvSNew Member
asked in Data Instrumentation

Cross Domain Tracking with GTM and Flutter + UTM data

Hi all, We have installed Amplitude on our Webflow website example.com via GTM. We have installed Amplitude on our Flutter web-app App.example.com via the Flutter SDK. The get UTM info, our dev team added the UTM tracking option to the Javascript script in the index.html file. They enabled the following options:includeFbclid includeGclid includeReferrer includeUtmWe can verify the UTM $identify event is now being fired. One important reason for us to use Amplitude is the ability to track visitors & users across our website and web-app. Example scenario: a visitor visits Example.com and clicks the button "Start for Free". This brings them to the web-app App.example.com where they create an account and start using our app. At the moment, the website and web-app return very different IDs for the same person on the website vs. web-app.  From documentation & other community posts, I learned that when we pass the device_id when people click from our website example.com to our web app

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6 days ago
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EvgeniyaNew Member
asked in  Building and Sharing Your Analysis

Reverse "Save onto charts"

I´ve applied the filter to the dashboard I own and then proceeded with “Save onto charts” - hence the filter was applied to all my existing charts.How do I remove this filter that is now applied to all the charts on my dashboard?

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Thao Nguyen
Team Member
6 days ago
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Helpful Hero
liukaichiHelpful Hero
asked in Product Experimentation

Question about using Bucketing Slat

I know this is documented quite well here: https://www.docs.developers.amplitude.com/experiment/general/evaluation/implementation/#activationBut this experiment is very important, so I just want to make sure I have this right. We have 3 flags that we want to ensure get to the same users. If we use the same Bucketing Salt for each of the flags, then if we keep the segments and rollout numbers the same, then the same users should receive all 3 flags. Is this correct? Are there any pitfalls that we should be aware of when doing something like this? Thanks in advance.

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Thao Nguyen
Team Member
8 days ago
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Annabel StanleyNew Member
asked in  Building and Sharing Your Analysis

Optional funnel steps not adding up

I’ve created a funnel with an optional step, however the number of users who are in the funnel after the optional step is higher than the number of users at the start of the funnel. It seems to be counting some users going down both routes. Can someone explain what is happening here? Screen shot below:  

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Y
Team Member
9 days ago
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Tarun HNew Member
asked in Data Instrumentation

Event not showing up when redirecting user to an external page on button click

We have a button on our website. Clicking on this button will send users to an external page (a page with a different domain) in the same tab. We want to register click event on this button.My code is something like this:const handleClick = () => { track(EVENT_NAME) window.location.href = EXTERNAL_URL}In this case, we are not seeing the event on amplitude.I am assuming this is because we are navigating away from website before amplitude has enough time to send the event.We tried adding `await` to the amplitude `track` event which works but it is resulting in a slight delay which is not a good user experience.Does anyone have any solution for this? This looks like a common use case. 

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Y
Team Member
9 days ago
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HGYYNew Member
asked in Data Instrumentation

[Amplitude] Page Viewed Default Parameters

Hi Community!I’m new to Amplitude Analytics, and I’m currently using it to track events in my web page.When I entered into different pages, Amplitude Analytics will automatically log the [Amplitude] Page Viewed event in the Amplitude debugger, with some parameters. Here are the two questions I want to ask:One of the parameter is User Id, when this event triggered in my web page, this id will defaultly set to undefined, is there any way for me to change the User-Id here to my custom user-id? Since each user in my web page will be assigned an unique id, is there anyway to show the id in the User Id also?   For the referrer in the Event Properties, why is it that whenever I go to any page it shows the url of home? Or did I misunderstand the referrer? Because I want it to show me the url of the current page when I go to a different page, but why does the referrer stay home? I'd appreciate it if someone could explain it to me! Thanks! ​​​​

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10 days ago
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tomvamosNew Member
asked in Data Instrumentation

Can't see option to merge / transform events

Hi there,I’m looking to consolidate some events and according to this help page I should be able to see a ‘Transform’ option after I select the events to merge (as shown in pic) yet sadly its not available. I believe the ‘Transform’ option feature is available on all plans. Can anyone tell me where I’m going wrong please?Thanks in advance, Tom 

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liuaud
Novice
11 days ago
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Merlin42New Member
asked in Data Planning and Governance

can't find [Amplitude] Application Installed event

Why can’t I see [Amplitude] Application Installed event in the Data section nor in any of the charts?appLifecycles is set to true in the app

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M
11 days ago
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Merlin42New Member
asked in Data Planning and Governance

Cannot see [Amplitude] Application Installed event

Can you help me why I cannot see [Amplitude] Application Installed and [Amplitude] Application Updated events in Data \ Events tab? They won’t appear in any chart either.appLifecycles=true is set.  

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M
11 days ago
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Alexandra ResslerNew Member
asked in Product Experimentation

Can Amplitude do network experimentation?

In my product, users can send each other messages.  If we want to experiment on how messaging works, we can’t run a typical A/B experiment because we need both the sender & recipient to be in the same variant.  One standard way of addressing this is running experiments in different geographic locations, with the assumption that each location has a mostly-closed network.  This hasn’t worked for us, unfortunately, as our separate locations aren’t very similar in the first place so we can’t compare them.  Some companies have the ability to expose experiments based on network clustering.  Is that a feature that Amplitude has?Side note: I have bet on with my engineer that the answer is no. =D  So you won’t disappoint me if that’s the case!The best alternative I can think of is to use BigQuery to manually separate users into clusters, normalize on relevant attributes, try to pair similar clusters to assign to different variants, and upload those assignments as a user property, but I have

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J
11 days ago

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