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578 Topics
J
JanniNew Member
asked in Data Instrumentation
User id tracking for mobile handover

Hi all,We are building a web application which users normaly start using on their deskop device. At one point there is a mobile handover with a QR code so the user can easily add photos. Our application does not have a login so therefore we don’t set a user id and rely on the one generated by Amplitude. I was wondering what the best practice is to make sure we have the same Amplitude user id for both desktop and mobile in the same session. Would it make sense to get the Amplitude user id on desktop, pass it along in the QR code and then set it on mobile again?Thanks for your help!

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J
10 months ago
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John DombekNew Member
asked in Data Instrumentation
Event Properties present in data via User Look Up, but not showing up in dropdown on charts

I’m pushing synthetic events to Amplitude with a set of properties. For most events, these are then able to be used in the charts dropdown. For others, I’m only seeing User Properties in the dropdown on my charts, despite seeing the event properties present on the stream in User Look Up.Charts:  User Stream (looks the same as BT Transaction 2, where event properties are usable in charts)  

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10 months ago
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lee gi taekNew Member
asked in Data Instrumentation
How to differentiate various user access environments using user properties provided by Amplitude ?

Currently, I would like to differentiate various user access environments using user properties provided by Amplitude.The user access environments I want to distinguish are as follows:PC / Mobile / Tablet For PC, whether it's Windows, Mac, or other For Mobile and Tablet, whether it's Android, iOS, or otherI've already addressed the first point using this post, but I’m facing challenges in determining the second and third points. How can I use user properties provided by Amplitude (e.g., OS, Device Type, etc.) to achieve points 2 and 3?

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L
10 months ago
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JennNew Member
asked in Data Instrumentation
no real time data

In the last 24 hours it seems I’ve stopped getting real time data - nothing is showing on “user lookup” or the realtime event stream. I am getting other data. I’ve searched through the posts here but can’t find anything with the exact same issue. I do not get any error messages, the charts are just empty. 

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J
10 months ago
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Jordan BanafshehaNew Member
asked in Product Personalization and Audience Segmentation
Cohorts by Player Age

We want to be able to bucket our users by when they installed our app / “how old they are”. Its pretty easy for day 0, but we’re looking to get more granular. For example we want:D0D1-7D8-30D31-365

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10 months ago
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Oleksii BoikoNew Member
asked in Data Instrumentation
Apple devices aren't showing up in "Device type"

Greetings. Recently we decided to update Amplitude sdk version to 2 for our frontend. I followed the guide Amplitude provided for such cases and everything seems to work fine, except one thing: At the moment, for Macs, iPhones and other Apple devices deviceType property value is empty. We tried dozens of configurations and can confirm that at the moment the issue is consistent. As well as that v2 of Amplitude sdk is used.Could you, please, provide any hints

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O
10 months ago
Jonne
Conversationalist
JonneConversationalist
asked in  Building and Sharing Your Analysis
Multiple optional events in a Conversion funnel

Hi, My colleague and I have been trying to recreate our entire upload funnel for sellers on our website. With this we would like to be able to see more specifically at which points in the flow our users usually drop-off.In doing so we encountered multiple events that are optional, and we also found the option to make events optional in the funnel. It also really helps that you can group multiple events inline, so that a multi-step process within the flow can become optional.The upload process can however not be completely recreated because we are only able to make one event optional. Why is that exactly? We would like to be able to recreate every step using our Events “in exact order”.How would you advice us to go about in our situation? How can we map out our entire funnel in the most exact way?Thank you in advance for your advice.Kind regards,Jonne Zomerdijk

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Jonne
Conversationalist
10 months ago
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NNTNew Member
asked in Data Instrumentation
Marketing attribution tracking with Amplitude GTM Template

Since September, the GTM template in Amplitude is not able to track the utm parameter and referral source as user property values. I checked the documentation that the GTM template was recently updated, and I noticed that the Track marketing attribution option is checked when configuring the Initialize tag. However, the utm parameter and referral source are not collected as user properties, but only as event properties of the Page Viewed event.I'm wondering if anything has changed in this regard, and also how I can check the initial_utm or initial_referrer.

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10 months ago
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TAEHO PARKNew Member
asked in Data Instrumentation
Apple says that support for the iad framework has ended and the framework must be removed.

Apple은 iad 프레임워크에 대한 지원이 종료되었으며 프레임워크를 제거해야 한다고 말합니다. 진폭 SDK에 iad 프레임워크를 사용하고 있습니까  ? 사용하고 계시다면 제거 계획은 무엇입니까? https://developer.apple.com/documentation/iad

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10 months ago
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Sina.levarNew Member
asked in Data Instrumentation
Using the events segmentation api, how can i pull data for the Sum of property value per day?

I have this chart in my dashboard, and want to pull the data needed to make this chart using the v2 api.This is what I’ve tried, but I’m not getting the right data. Im not sure what I’m doing wrong:https://amplitude.com/api/2/events/segmentation?e={"event_type": "levar_purchase","filters": [{"subprop_type": "user","subprop_key": "gp:store_id","subprop_op": "is","subprop_value": ["xxxxxxx"]}]}&start=20231001&end=20231010&s=[{"prop":"gp:store_id","op":"is","values":["xxxxxxx"]}] I know there’s a parameter ‘m’ which can be set to ‘sums’, but i get a bad request error when using that flag. I assumed i should be using the events/segmentation api because the chart I’m trying to replicate is a segmentation chart. Is there some flag/parameter that I’m missing that would let me get the “sum of property value” for my ‘price’ property?

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10 months ago
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tony_pNew Member
asked in Data Instrumentation
How to calculate overall retention

Hi, I want to know about how to calculate overall retention. According to this document, overall retention is calculed as follows.The method for calculating overall retention as described in the Amplitude official documentation.The document says, "Dividing 55,752 by 137,586 gives us a Day 3 retention of 63.8%, but if you actually calculate it, (55752 / 137586) * 100 = 40.5%. In my data as well, when calculated in the same way as above, the actual calculated value differs from the retention values displayed in the table.Retention calculated with my data.It says on the table that Day 1 retention is 17.4%, but if you actually divide 990 by 5,790, it's 17.1%. And other Day N Retention values come out differently as well.Why is the overall retention value displayed in the table different from the actual calculated value?

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J
10 months ago
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Semion SobolevskiNew Member
asked in Data Instrumentation
React-native error Amplitude Logger [Error]: JSON Parse error: Unexpected character: o

Hello, I’ve set up the Amplitude SDK according by latest docs, but every time when I send “track” event I get the error “Amplitude Logger [Error]: JSON Parse error: Unexpected character: o” in console, but the event appears in the dashboard correctly. 

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11 months ago
S
Skich Limited
asked in  Building and Sharing Your Analysis
How to track the average amount of actions per 30 days

How can I track average amount of actions for 30 days among users cohort (e.g. new June users)? Here I try to make a graph, but it turns out that users from June 21 count actions only for 9 days (till the end of June), not for 30 days. I need to track 30 days average among users that made their first action on June 1st as well as for users that made first action on June 30th.https://app.amplitude.com/analytics/demo/chart/new/ci2uwh38 

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S
11 months ago
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Peer Moderator
trevin-bcPeer Moderator
asked in Data Instrumentation
Where can I get information about this new auto tracking feature?

It seems like Amplitude is working on auto click tracking based on Amplitude SDK 2.3.0 release It mentions this issue:https://github.com/amplitude/Amplitude-TypeScript/pull/529which mentions a bookmarket that links to this auto tracking plugin:https://www.npmjs.com/package/@amplitude/plugin-auto-tracking-browser However I can’t find any infomration on this. We implemented our own click tracking, which was a ton of work and ongoing is a bunch of work to maintain as we add new interactions.I’m curious to learn more about this native solution via plugin.  We were Heap customers before that did auto click tracking and it was great, but there were lots of gotchas in terms of how it collected data on what was clicked. For example, in an SPA without unique IDs on every element it didn’t do as well. So i’m interested in learning more about how this works with amplitude, how to give feedback and what the limitations are.

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X
11 months ago
K
Peer Moderator
kornelius
asked in  Building and Sharing Your Analysis
Total events but with unique event property value

Hi,I want to analyze how many songs have been played by (e.g.) length, but count each song only once.So imagine 10 times a song has been played, I want to know that 3 of them were 5mins long, and 2 of them 6 min, but not count every unique song only once. (so 5 songs were counted already)So far I can only count unique users or total events, both do not do the trick.The song played event has a songID property.Any help is appreciated.

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K
Peer Moderator
11 months ago
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Alex SaifullinNew Member
asked in Data Instrumentation
Attribution user properties disappear from the user profile

I had users utm_properties as their attribution properties.I have set them up with the latest Browser SDK 2.0After some events these properties disappear from the user properties completely for certain users, I will not find any utm_source, utm_campaign in the list of properties for a specific user, but the user HAD it before.For example, I saw the user came from p-max_… campaign, but now the user is not filtered under this condition and has no utm_campaign. After Payment Integration Succeeded event there is not utm_properties for this user.Where do I have it wrong?

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11 months ago
M
Well-Versed
mkoivaWell-Versed
asked in Data Planning and Governance
Property QA and Data Governance

Hello,We implemented using the SDK and want to clean up our events and properties as much as possible. We turned on the naming convention dropdown from the % of 100 your data scores. There are properties being grayed out because they don’t follow snake_case. However some properties are older ones that are no longer in our SDK tag. They share properties so I don't want to delete them or it will not apply to the other event.Question is, is how do we detach the property from the event in Amplitude without deleting it? I suspect this doesn’t exist yet in the User Interface but want to make sure we aren’t missing anything.Thanks!Marianne

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M
Well-Versed
11 months ago
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ljrmNew Member
asked in Data Instrumentation
Event segmentation endpoint does not respond with recent data grouping

Hello everyone!I need help with a problem I’m having with the API.When I consume the event segmentation endpoint, I get the requested grouping as long as I filter dates from approximately 3 months ago. What could I be doing wrong?. Here are the parameteres im using :params = { "e" : '{"event_type":"_all","group_by": [ { "type": "event", "value": "host"}]}', "i" : "30", "m" : "uniques", "start": "20230101", "end": "20230130", "limit": "5"}base_url = "https://amplitude.com/api/2/events/segmentation"Response example with old date request : "data": { "series": [ [ 194 ], [ 886 ], [ 786 ], [ 785 ], [ 671 ] ], "seriesCollapsed": [ [ { "setId": "", "value": 194 } ], [ { "setId": "", "value": 886 } ], [ { "setId": "", "value": 786 } ], [ {

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11 months ago
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Shatalov ViktorNew Member
asked in Data Instrumentation
Browser SDK 2.0 track offline events

Hi. I used "@amplitude/analytics-browser": "^2.3.2" sdk and I face difficulties while working offlineI've tried default sending events without any manipulations and It is not working properly. Events not saving in localstorage. In localstorage created AMP_unsent_616a083d33 field with [] value Also tried to switch to batch API but when flushIntervalMillis expires — the request triggers and due to offline nothing happens, except deleting those events from local storage. I enabled debug logging and received this response: Amplitude Logger [Debug]: {  "type": "invoke public method",  "name": "track",  "args": [    "pos_send_to_kitchen_kit_finished",    {      "transaction_date_start": 1697529188228,      "kitchen_kit_platform_response": "no_response"    }  ],  "stacktrace": [    "at eval (webpack://poster/./js/pos/models/order/order.js?:4103:42)",    "at _callee$ (webpack://poster/./js/pos/platform/platform.js?:351:19)",    "at tryCatch (webpack://poster/./node_modules/regenerator-runtime/

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11 months ago
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JAEMIN KIMNew Member
asked in Data Instrumentation
How to export event data to Redshift?

Hi,I tried exporting event data to Redshift.However, an error is returned: "Error: unable to access cluster".I set the security group to any(0.0.0.0/0).And I added all the IPs below.Amplitude US IP addresses:(52.33.3.219, 35.162.216.242, 52.27.10.221)Amplitude EU IP addresses:(3.124.22.25, 18.157.59.125, 18.192.47.195)Username, password, and database information are all fine.I also confirmed that Redshift can be accessed from outside(ex: datagrip).How can I solve this problem?  

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J
11 months ago
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RyanNew Member
asked in  Building and Sharing Your Analysis
Is there a way to have dashboard level filter only apply to one event in a funnel chart?

When I filter for a specific URL with a dashboard level filter it applies to both event 1 & 2 of funnel charts when I only want it applied for event 1. I know I can remove it ad hoc but there will be multiple users on the dashboard filtering for different URLs. Is there a way or a setting to have dashboard level filters be applied to only event 1 and NOT event 2?

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11 months ago
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Peer Moderator
trevin-bcPeer Moderator
asked in Data Instrumentation
What gotchas are there for sending events that are triggered on behalf of the user?

We have an ecommerce platform where our users setup online stores for their businesses.  We need to track when their visitors complete purchases so we can know about store activity to underestand our users better. For example we want to cohort our users based on those than have >100 purchases vs <= 100. To do this, we are thinking of making a `Store Checkout Completed` that is a server fired event that we send via the HTTP API. Our approach is this:- device_id is always nil since the person that triggered the event is the visitor not our user. Amplitude HTTP docs say that the device_id isn't required if we specify the user id (which we always do in this case)- we set the user id to be the user id of our actual user on our platform- we've set the event to be  Activity type of "inactive" since the user isn't generating this event, it's done on behalf of themAre there any gotchas here we need to worry about? We are already doing something like this for our subscription events since

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Peer Moderator
11 months ago
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Iana KotrelevaNew Member
asked in  Building and Sharing Your Analysis
Incorrect OS value. It equals Mac OS 117 or Windows 118

Hello!Could you help use with the OS field issue? We are using Segment that sends data to the Amplitude. All of our users are using only Web. What we get is the OS field has in its value operational system of the web device, for example to Mac OS 117 or Windows 118. I would find it correct but according to the docs, OS field is supposed to be the name of the user's mobile operating system or browser. As I understand it should be the browser in our case because there is not traffic from the mobile. What can be the issue? How can we get the browser version? Ideally, we want to know the browser, its version, OS, and its version. Is there a way to achieve this? The data that Segments collects is correct. It sends User agent and User agent data when possible. Also, what is the reason for OS being two different things, like "ios 9.1" or "Chrome 46"? It’s confusing. And moreover, with this setup, we don’t have a full picture.Thanks!

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11 months ago
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Novice
Ihor ShvydkyiNovice
asked in Data Instrumentation
Drop Click Event tracking for fb/instagram in-app browsers

Hey Amplitude Community! Since 07/19/23, my company has been experiencing a problem with our Amplitude tracking. We monitor two events: one when a user visits our page (view) and another when they click on something on the page (button_click).Lately, we have noticed a significant increase in the number of button_click events do not recorded, almost three times more than it should be. Strangely, there have been no changes made to the backend or frontend that could account for this discrepancy.Upon investigation, we found that the majority of our users are accessing our site through the Facebook in-app browser and the Instagram in-app browser.Now, we are trying to identify the potential causes for this issue. Any insights or suggestions on what might be affecting the tracking accuracy would be greatly appreciated.

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A
11 months ago
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Novita OliveraNew Member
asked in Product Experimentation
Change experiment key name

Can we change the experiment key name for existing Amplitude experiment?

0
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11 months ago

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