Question

Device ID when using Safari browser

  • 10 January 2024
  • 0 replies
  • 92 views

Hello,

 

Does anyone know the reason why a user gets two distinct device IDs when visiting a same domain (e.g. hello.example.com and example.com) from a Safari browser? It seems like this only happens when the user is using Safari not Chrome or other browsers.

 

I’m unable to track the users through their journey if they’re using Safari due to this problem.


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