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Updates to the Free Starter plan


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Maddie Fitz
Well-Versed
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  • Well-Versed
  • 16 replies
  • June 5, 2024
aleksandra-asanin wrote:
Jerome Choo wrote:

Looks like a bug. The new starter plan is preventing me from viewing a 12 month chart. Is 12 months not the same as 1 year? 

 

I’m having the same issue ✋

 

Hi again Aleksandra and Jerome :)

Thanks for bearing with me! Heard back from the team (so no need to email us anymore).

The 12M and 4Q quick filters actually return more data than 365 days because they round down to the nearest unit. For example, selecting 12M today selects data from 06/01/23 and not 06/05/24 (and therefore, more than 365 days). You’ll need to manually set the date range instead of using the quick filter.


Beth Saunders
Community Manager
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  • Community Manager
  • 53 replies
  • July 19, 2024

Thanks for the information!


  • New Member
  • 1 reply
  • August 2, 2024

Hello. Can you tell me if there are limits on the number of events?

There is different information everywhere.

The letter and the article say "with 1,000 events per MTU".

In the comments you write: "On the new Starter plan, you’ll have 500K events per month to stream. Once you reach 500K events streamed, your streaming will be paused.".

On the page https://amplitude.com/pricing there is no information about this.

It this actual for New Starter Plan “To maintain quality service for all customers and protect against unexpected surges, we've incorporated a guardrail of an average of up to 1,000 events per MTU. To illustrate, a customer who purchases 10,000 MTUs can ingest up to 10,000 MTU x 1,000 events = 10M events in aggregate per month. Most customers will never hit this limit. In the event you do go over this limit, each additional 1,000 events (or portion thereof) will be converted to 1 MTU and charged according to the overage fee schedule.”?


I have the same question. Trying to understand what our limits will be.
The email that we got says Track 50,000 MTUs each month (with 1,000 events per MTU)
That makes me think that it will be 50 000 000 events monthly.
Or does it liteerally mean that each user can only hit 1000 events and once they perform their 1001 event it won’t be written? Or we will need to pay for it? Or as the previous contributor says each 1000 events that are above the limit will be counted as 1 MTU?
This is all very confusing.


franciskafyi
Team Member
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  • Team Member
  • 19 replies
  • August 6, 2024
NGUEN PAVEL wrote:

Hello. Can you tell me if there are limits on the number of events?

There is different information everywhere.

The letter and the article say "with 1,000 events per MTU".

In the comments you write: "On the new Starter plan, you’ll have 500K events per month to stream. Once you reach 500K events streamed, your streaming will be paused.".

On the page https://amplitude.com/pricing there is no information about this.

Hi @NGUEN PAVEL,

Happy to help here!

We do have a limit on events like you’ve found in this article: “1000 events per MTU”. You can read more about how that works here. We don’t block your ingestion because of this, we simply convert your events to MTUs.

The other limit you’re referring to us our event streaming limit, which is related to streaming data out of Amplitude. That limit is different and is capped at 500k events per month. More on event streaming here.


franciskafyi
Team Member
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  • 19 replies
  • August 6, 2024
Olga Kanbanchi wrote:

I have the same question. Trying to understand what our limits will be.
The email that we got says Track 50,000 MTUs each month (with 1,000 events per MTU)
That makes me think that it will be 50 000 000 events monthly.
Or does it liteerally mean that each user can only hit 1000 events and once they perform their 1001 event it won’t be written? Or we will need to pay for it? Or as the previous contributor says each 1000 events that are above the limit will be counted as 1 MTU?
This is all very confusing.

Hi @Olga Kanbanchi,

Please see my reply above. To make it super clear, we don’t stop ingestion if you have more than 1,000 events per MTU, we simply convert those additional events into MTUs and they’ll count towards your monthly MTU quota. 

I hope this helps!


Volume limits
Could you please provide information on the volume limits for the Legacy Starter Plan compared to the Updated Starter Plan? Also, could you clarify whether Amplitude calculates total events cumulatively (like mentioned here in article), or if in this case if we switch to Updated Starter Plan, the maximum total number of event streaming limit would be 50,000 MTU * 1,000 events = 50,000,000 events per month? Finally, is it possible to check the exact number of events used last month through the interface?

Thank you!


franciskafyi
Team Member
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  • Team Member
  • 19 replies
  • August 22, 2024
Karlo Radmanić wrote:

Volume limits
Could you please provide information on the volume limits for the Legacy Starter Plan compared to the Updated Starter Plan?

The new limit is 50k MTUs and the old limit was 100k MTUs.

 

Karlo Radmanić wrote:

Also, could you clarify whether Amplitude calculates total events cumulatively (like mentioned here in article), or if in this case if we switch to Updated Starter Plan, the maximum total number of event streaming limit would be 50,000 MTU * 1,000 events = 50,000,000 events per month?

 

We calculate your events as described in the article and you have 1000 events per MTU. If you have more than a 1000 events per MTU we convert those into additional MTUs at that rate.

 

Karlo Radmanić wrote:

Finally, is it possible to check the exact number of events used last month through the interface?

You can find your event volume under Settings → Projects.

 


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  • Novice
  • 3 replies
  • August 28, 2024

Hi @Esther Trapadoux ,

 

Thanks for sharing this. Would you be able to share the same format for Plus licence?

My client wants to know difference between Legacy and New one.

 

Cheers,

Jooho


Maddie Fitz
Well-Versed
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  • Well-Versed
  • 16 replies
  • September 17, 2024
Son Jooho wrote:

Hi @Esther Trapadoux ,

 

Thanks for sharing this. Would you be able to share the same format for Plus licence?

My client wants to know difference between Legacy and New one.

 

Cheers,

Jooho

Hi Jooho,

Apologies for the delay in getting back to you! 

https://amplitude.com/pricing offers a side-by-side comparison of the new Starter plan and the Plus plan.

Best,

Maddie


How where de data retention configurations before? Did we had acces to more than 12 months? How much?

 


Maddie Fitz
Well-Versed
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  • 16 replies
  • October 2, 2024
Javier Johnson wrote:

How where de data retention configurations before? Did we had acces to more than 12 months? How much?

 

Hi Javier!

The legacy Starter plan had >12 months of data access, whereas the updated plan is limited to 12 months. If you’re interested in historical analysis, I recommend checking out the Plus plan that has 2 years of data access.

Best,

Maddie


Maddie Fitz wrote:
Javier Johnson wrote:

How where de data retention configurations before? Did we had acces to more than 12 months? How much?

 

Hi Javier!

The legacy Starter plan had >12 months of data access, whereas the updated plan is limited to 12 months. If you’re interested in historical analysis, I recommend checking out the Plus plan that has 2 years of data access.

Best,

Maddie

 Thanks  Maddie,

 

Is it possible to go back to the legacy starter plan?


Maddie Fitz
Well-Versed
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  • Well-Versed
  • 16 replies
  • October 2, 2024
Javier Johnson wrote:
Maddie Fitz wrote:
Javier Johnson wrote:

How where de data retention configurations before? Did we had acces to more than 12 months? How much?

 

Hi Javier!

The legacy Starter plan had >12 months of data access, whereas the updated plan is limited to 12 months. If you’re interested in historical analysis, I recommend checking out the Plus plan that has 2 years of data access.

Best,

Maddie

 Thanks  Maddie,

 

Is it possible to go back to the legacy starter plan?

Hi Javier, 

Welcome ! And it is not possible to go back to the legacy Starter plan. All legacy Starter plans will be transferred to the new Starter plan.


  • New Member
  • 1 reply
  • October 10, 2024

Hi there! Post-migration, we've found a bug with the user attribute usage_time: it’s no longer returning the correct values. It seems like instead of the total usage time, maybe we’re seeing the usage time from the past year?

This is surprising and concerning because usage_time has consistently been presented as a user attribute, which should not be subject to a sliding window:
- It's presented as a user attribute in the user profile on the dashboard, in both the old and new UI
- We’re consuming it from the "userData" key of the User Activity endpoint in the Dashboard REST API (https://amplitude.com/docs/apis/analytics/dashboard-rest#response-10) -- userData is described in that documentation as “Total statistics about the user and their user properties.
 
I also worry that other user attributes are affected, but usage_time is the most pressing for us! Thank you for your attention to this issue, and let me know if I can provide any other details to help solve it!

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