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Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

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  • 4,092 Replies
1660 Topics
Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
posted in Data Instrumentation
Missing Web Events due to Ad Blockers and How to Handle It

Hi there Amplitude Community! When using Amplitude Web SDKs, it is possible that some users’ events are not ingested into Amplitude due to ad blockers. Currently, we are not able to estimate the percentage of events that do not get ingested as we do not have the data to support it. While we do not offer official support for circumventing ad-blockers, our Engineering Team has provided a workaround - run a reverse proxy through your own domain. Please note that it is best that this process is done by an Engineer or a Developer as this is a technical workaround. Details on what a proxy service is and how to use it in this setting can be found here: https://www.docs.developers.amplitude.com/analytics/domain-proxy/ Hope this helps! ----- please give this post a thumb-up if you find it helpful! This will help us know what content we should publish in the future :) ----- Amplitude Team

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Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
published in Data Instrumentation
Instrumenting the Duration Event Property

Media customers that are interested in tracking the amount of time users spend on their products would be interested in instrumenting a property that measures the duration between two events. With this property, users can then measure various items such as Average Property Value, Median Property Value, or use the duration values in complex formulas in our Event Segmentation: Formulas chart. To track duration, you would need to capture the timestamp of a Start Event and timestamp of an End Event, calculate the difference between the two timestamps, and then pass in the duration as an event property for the End Event. In our demo account this End Event is called Played Song, and here is an example chart: https://analytics.amplitude.com/demo/chart/new/snewb09 As an example for Page View events, let's say you have a Start Event = 'Viewed Home Page' and an End Event = 'Clicked Signup'. When the user fires the 'Viewed Home Page' event, you can create a variable in your code called first_time

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Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
published in Data Instrumentation
Welcome to the data instrumentation forum!

Learn, ask questions, or help others with sending data and extracting data from Amplitude. This is where you can ask and get feedback on questions such as: ✅ How do I track the first page view? ✅ How do I instrument a duration property? ✅ How can I ingest events via HTTP API v2? ✅ How do I pull a specific event (with all event properties) and export to CSV? ✅ What should be the approach to track push notifications? ✅ How do I get a list of all active users/events/sessions via the API? Helpful resources: ❓Quick Start Guide: instrumentation pre-work, tracking events and properties, cross-platform and separate platform instrumentation ❓Data Taxonomy Playbook: Part I, II, III ❓How to organize your team for implementation ❓Amplitude Academy course: Instrumenting your Data Taxonomy Still have questions? Post them here!

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Amplitude Admin
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Shivam AggarwalNew Member
asked in Data Instrumentation
How to delete user data/ user profile from Amplitude dashboard?

I want to understand the steps or procedure involved in removing or deleting a specific user's data or complete user profile from the Amplitude analytics platform. It involves managing user information within the Amplitude dashboard, ensuring that unwanted or unnecessary data is completely removed.

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Amogh SaxenaNew Member
asked in Data Instrumentation
Invalid First and last seen Date/Time & Missing User Properties

When looking up some user i am getting invalid date time and no events performed by them (but they are interacting in the app)i am using segment sdk in front end (react native) to track the events of the user but is identifying the user on the server side Has anyone faced this issue before? Any fixes or debugging tips? Appreciate any help!

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Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
published in Data Instrumentation
How can you integrate Google Tag Manager with Amplitude?

We have a template to guide you as you integrate Google Tag Manager (GTM) with Amplitude. This re-implementation work often requires you to work with your dev team to codify the data layer elements into the tag-management system. Our template ensures that you can reuse all of the data-layer creation work and data object management work to pass data into Amplitude. GTM client-side and server-side templates execute the tracking plan differently . The setup involves using client-side templates to track user interactions on a website, while server-side templates are used to track sensitive information or complex tags. Note: There are now two client-side GTM templates; the legacy template is for Java Script, and the new Browser SDK template includes JavaScript and adds Marketing Analytics new features on top of the legacy SDK. At a high level, you (1) Install the template, (2) Create a tag, and (3) Check for success. Follow along using our quick start guide in our Developer Docs and this qu

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Flo LINew Member
asked in Data Instrumentation
Facing issues with setting up Google Ads (Event Stream)

Hello everyone, I’m honestly losing my mind and could really use some help. I’m setting up Google Ads (Event Stream), but I keep running into an error during the “Test Connection” step. The error message is: io.grpc.StatusRuntimeException: UNAVAILABLE: Credentials failed to obtain metadata. I’ve double-checked my JSON key file, and it looks fine. The service account has the correct permissions (including domain-wide delegation), but I still can’t get past this error. Has anyone successfully solved this before? I’d really appreciate any guidance or tips 🙏

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Arun PoudelNew Member
asked in Data Instrumentation
Missing event for some users in Amplitude Browser SDK

Hi, We are using Amplitude Browser SDK v2.11.6, and we’ve noticed that the "trial_confirmed" event is missing for approximately 10% of our users. What We’ve Checked: We cross-referenced user IDs with Stripe and Braze data, confirming that these users successfully activated their trial. Other events before "trial_confirmed" are successfully recorded in Amplitude. We have autocapture enabled, and we can see an "Element Clicked" event for the "OK" button on the trial confirmation popup. We trigger the "trial_confirmed" event when the popup is shown, so if the popup appears, this event should also be triggered. The Issue: Despite the popup being displayed and interacted with, the "trial_confirmed" event does not appear for some users. As far as we know, this issue seems to affect only this particular event.

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Adam ChesterNovice
asked in Data Instrumentation
User search by Amplitude ID erroneously returning no matches

Hi, Over the last couple of days we’ve been encountering a problem with an existing production system which searches for Amplitude records by Amplitude ID using the User Search API.e.g: amplitude.com/api/2/usersearch?user=foo We’re consistently seeing no records returned by the API when we’ve verified that an Amplitude record exists with the exact Amplitude ID we’re searching for. The same API is still able to return matches when searching using Device IDs. Has this functionality of the User Search API been deprecated?

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BSCRNew Member
asked in Data Instrumentation
org url forgotten

Resetting password does not help. Seems crazy there is no self-serve way to get this.

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Tushar SinghNew Member
asked in Data Instrumentation
Tracking the first event a user takes after logging in (each session)

I have hooked my UI (React) with amplitude to track user events. The out-of-the-box metrics are great. Is it possible to start tracking the first event a user takes after logging in for each session, like the first page visited of something like that? Is it possible to do this on the amplitude dashbord or do I need to do this via code?

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Saish Redkar
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dallasmcNew Member
asked in Data Instrumentation
Connecting to Shopify

Hi team, Trying to connect to Amplitude via the app in Shopify. The setup doc shows you can choose Shopify but it can’t be chosen as a 3rd Party Tool in the Project. Which SDK/API details should be used instead?

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Esther Trapadoux
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lucusitNew Member
asked in Data Instrumentation
Enable session replay within server-side GTM tag

Hi there, we’re currently tracking data on Amplitude just using sGTM. However, we’d like to enable session replays but I cannot understand how to do that with sGTM tag created by Amplitude. So far I just saw the possibility with GTM web version.

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Juan ZanelliNew Member
asked in Data Instrumentation
Safe Access to Private Resource

Hello!I would like to know what different options does Amplitude offer on how to access resources located in private networks (in our case would be the database). We usually access those resources via a VPN.Which options do they offer for this cases?

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JoeKDoeConversationalist
asked in Data Instrumentation
More options for Saved Segments

The definition of Saved segment is quite limited, for example it is not possible to: Exclude users who performed an action Filter events based on their parameters (and not just the event name) Is there any workaround? Thanks

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Ross DeaconNew Member
asked in Data Instrumentation
Duplicate Page Events using Browser SDK V2

Hello, I am getting duplicate page events when navigating on my wordpress website (doesn’t happen on page load). Interestingly these events seem to come from separate libraries amplitude-ts-sdk-script/2.11.12amplitude-ts-script/2.11.12 I am managing my own session_id, device_id and user_id internally, but I want to use Amplitude to help with tracking events. Here is my code: // Create and load the Amplitude scriptvar s = document.createElement("script");s.src = "https://cdn.amplitude.com/script/API_KEY.js";s.async = true;s.onload = function() { // Once the script is loaded, initialize Amplitude: window.amplitude.init('API_KEY', { fetchRemoteConfig: true, autocapture: true, sessionId: 'MY_INTERAL_SESSION_ID' }); console.log("Amplitude loaded and initialized.");};document.head.appendChild(s); On inital load, I get one page event. On subsequent refresh or navigation I get two page events. When I split the code up and run in the console, 1) create and load the amplitue script → This trigge

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heejin jungNew Member
asked in Data Instrumentation
revenue tracking VS Order payment completed EVENT

We will develop with the corresponding properties of “the order payment completion” event. Since “the order payment 5 properties" and the “5 properties of revenue tracking” are the same, should “revenue tracking” be developed redundantly to construct an ‘arppu’ chart? Can I replace the “revenue tracking property” through “the event property of the order payment completion event”?

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betsubaraNew Member
asked in Data Instrumentation
API key not working

Hi there, I’m new to Amplitude, but have used multiple Analytics tools in the past. I’m using the NodeJS SDK and getting the following error in the console: “Amplitude Logger [Error]: Invalid API key” I double, triple checked and the API key matches what I got from Amplitude’s settings. What am I doing wrong?

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PetroNew Member
asked in Data Instrumentation
How to add deadlines to a chart

Hello. I am trying to do: Create a chart when users made withdrawals (payments) Add to this chart the dates (deadlines) when users are prohibited from making any withdrawals (payments) What I have: Withdrawal (payment) events when users have performed them An array of dates (deadlines) in user properties. What I did: Created line chart in segmentation Added event withdrawal to the chart When I try to add dates to the chart from the user properties, I get nothing What I expected: Any idea how I can solve it maybe in the other way, because I think the chart does not support it ? I will be very grateful for any help

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Palina Chernavtseva
Novice
Palina ChernavtsevaNovice
asked in Data Instrumentation
How to create a chart to see which events are mostly triggered by returning users?

Hello, I’m new to Amplitude and want to create a chart to see which events are mostly triggered by my returning users. Can you please navigate me with this?

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lanceNovice
asked in Data Instrumentation
How to compare two event properties in a chart's where clause

Hi, I am trying to create a segmentation chart where I filter out events in which two different event properties are equal; an equivalent SQL filter would be WHERE event_prop1 <> event_prop2. Is something like this possible?

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seba GarcesNew Member
asked in Data Instrumentation
Extract data via API Sessions Endpoint

Hello. In my company we need to extract user session counts data from the API to enrich the analysis with business data, but according to the documentation, the Sessions endpoint does not receive any more parameters to be able to segment the resulting data. I have tried to extract using the event segmentation endpoint but I cannot find the code for the Amplitude Start Session event.What is the correct way to extract session data segmented by custom user properties?

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Elliot KohNew Member
asked in Data Instrumentation
Anonymous users included in "New Users"?

How do I exclude anonymous users who appear to simply be visiting the page without logging in - from being included in the “New Users” chart?

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sshvaikaNew Member
asked in Data Instrumentation
What should be the approach to track push notifications?

Hello! We have a mobile application with push notifications provided by Firebase. I’m trying to find some information about using Amplitude with push notifications. What I’d like to do: Track push sends events via server-side API Track push notification clicks (is it even possible?) Track opens from push notifications (it is implemented yet) I was trying to implement 1st before but I faced a problem that all users become “active” users because of server-side events. So, I saw them in DAU but actually they were offline, I just send an event that the push was sent. My questions: Is it possible to exclude server-side events from counting of the DAU? Is this approach good? Thanks a lot, Stan

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James MooreNew Member
asked in Data Instrumentation
Understanding conversion or journey average times

Appreciate this may be a very basic question and not sure funnel conversion is the right way to go about it. I’ve got a sequence of events that occur over time in this order, which is created by a single user: task_started (event property task_id=1) task_started (event property task_id=2) task_complete (event property task_id=1) … some hours later task_complete (event property task_id=2) The question I want to answer is what is the average time for a task to be completed once it has been started. How can two events be related together based on a property so they are linked as far as a conversion / journey is concerned? The conversion funnel provides a time to convert but it only works for unique users, it doesn’t work for total events. Given a user may be starting and completing many tasks, it’s the events I’m interested in rather than the unique users.

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