+1I’ve successfully connected with Intercom in the “Test Connection”
However, when trying to complete the setup, it keeps showing “Failed to update sync. Please try again or contact support.”
I confirm that these two events I selected are triggered with User ID and the User ID in Amplitude is identical to Intercom’s
Please help me resolve this issue, thanks!
Best answer by Thao Nguyen
Hi
I replied to the ticket created on our end on November 6th. There may have been an integration failure, so my response is not displaying correctly here. I'll share my reply below.
For future cases, since you're on a Plus plan, could you please submit tickets via support.amplitude.com for a faster response?
Thank you for contacting Amplitude Support. Happy to help!
I noticed the event streaming has an empty where clause in the event filter. This prevents the save function from working correctly.
Could you please remove it and try to save the event streaming again?
I hope this helps. Please don't hesitate to let me know if you have any questions.
Best regards,
Thao
Hi
I replied to the ticket created on our end on November 6th. There may have been an integration failure, so my response is not displaying correctly here. I'll share my reply below.
For future cases, since you're on a Plus plan, could you please submit tickets via support.amplitude.com for a faster response?
Thank you for contacting Amplitude Support. Happy to help!
I noticed the event streaming has an empty where clause in the event filter. This prevents the save function from working correctly.
Could you please remove it and try to save the event streaming again?
I hope this helps. Please don't hesitate to let me know if you have any questions.
Best regards,
Thao
+1Hi
I’ll try submitting to support.amplitude.com next time
The sync looks fine now. Thanks for your help!
+1If events aren’t making it to Intercom, first check if the integration is set up right—correct workspace ID, proper event mapping, and matching user IDs between Amplitude and Intercom. User ID mismatches are a common issue. Also, try sending a test event and look at the logs in Amplitude to see if there are any errors. If everything looks fine but it's still not working, it might be worth re-connecting the integration.
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