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Not seeing number of sessions or our users' time on app


I'm not able to see my users' number of sessions, or their time on the app.

 

We are using Segment to get the data from our React Native app before sending to Amplitude, so I'm wondering if there was a missed step when we made the integration.

 

Has anyone faced this issue before?

 

Best answer by Saish Redkar

@Caleb Dykema
Events with session ID of -1 will be excluded from all session metrics.

Here’s a previous post which points out the Segment side of things on this issue

 

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Saish Redkar
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Are your events coming in with a valid session ID or with session ID of -1 ?


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  • July 19, 2023

Looks like they are coming in with a Session ID of -1.

 

Would this be an issue a step back, in the way Segment sends Amplitude data you think?

 

Saish Redkar
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  • July 19, 2023

@Caleb Dykema
Events with session ID of -1 will be excluded from all session metrics.

Here’s a previous post which points out the Segment side of things on this issue

 


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