Skip to main content
Solved

No Sessions on Segment integration with Amplitude Actions

  • February 7, 2022
  • 3 replies
  • 506 views

In Segment, I have two JS sources for our Test and Production environments. And the respective destinations to Amplitude Actions.

Both destinations share the same configuration. Nevertheless, I see sessions in the Test environment but not in the Production environment.

  • Page calls & Track calls Mappings for Session ID in both destinations are configured as so:
  • If I look at the raw events in the debugger, page and track events from both the Test & Production Environments come with an “integrations” object:
"integrations": {
    "Actions Amplitude": {
      "session_id": 1644244386047
    }
  }

 

  • In Amplitude, Test & Production projects share the same session definition:
  • Nevertheless, in Amplitude I can see sessions in session charts for Test project but not for the Production project.

Any ideas why this is not working on Production?

Best answer by ning.chang

Hi @dcerecedo! This sounds strange indeed. I will open a Support ticket for you to follow up with you to get more details on your org.  

View original
Did this topic help you find an answer to your question?

3 replies

ning.chang
Team Member
Forum|alt.badge.img+7
  • Team Member
  • 72 replies
  • Answer
  • February 10, 2022

Hi @dcerecedo! This sounds strange indeed. I will open a Support ticket for you to follow up with you to get more details on your org.  


  • New Member
  • 1 reply
  • January 6, 2023

I am actually have this exact same issue and was wondering how this got resolved? I reached out to our Amplitude reps and they said that it was not something they were familiar with and that I should talk to Segment. Segment is saying the same thing. 

Any help would be greatly appreciated!


Experiencing a similar issue 2 years later, is there any more information on this issue?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings