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Events has disappeared

V

Hello,

I’m using Amplitude for a long time but ~6-8 hours ago all user events has disappeared.

I can’t see any event in “User Look-Up” and at user’s page.

I can only see few events on charts but user streams are unavailable .

 

Best answer by MikkoKarvonen

VictoriaSh wrote:

Hello,

I’m using Amplitude for a long time but ~6-8 hours ago all user events has disappeared.

I can’t see any event in “User Look-Up” and at user’s page.

I can only see few events on charts but user streams are unavailable .

 


Amplitude has been experiencing some technical difficulties during the past few hours, and the situation is still on: https://status.amplitude.com/

Most likely the issues you are seeing are related to this, and everything will return to normal when the situation has been solved. These kinds of situations don’t typically mean any sort of permanent data loss.

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    MikkoKarvonen
    Peer Moderator
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    • MikkoKarvonen
    • Peer Moderator
    • 113 replies
    • Answer
    • July 21, 2021
    VictoriaSh wrote:

    Hello,

    I’m using Amplitude for a long time but ~6-8 hours ago all user events has disappeared.

    I can’t see any event in “User Look-Up” and at user’s page.

    I can only see few events on charts but user streams are unavailable .

     


    Amplitude has been experiencing some technical difficulties during the past few hours, and the situation is still on: https://status.amplitude.com/

    Most likely the issues you are seeing are related to this, and everything will return to normal when the situation has been solved. These kinds of situations don’t typically mean any sort of permanent data loss.

    serene.gan
    Team Member
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    • serene.gan
    • Amplitude Support
    • 6 replies
    • July 21, 2021

    Hi Victoria,

    I am able to confirm that we did in fact have a bug earlier today with the User Look-Up page. This has since been addressed and a fix has been deployed.

    We are still experiencing partial degradation due to the data processing downtime. As MikkoKarvonen has kindly shared, you can subscribe for updates on this issue here:

    https://status.amplitude.com/incidents/y10hzwnc4j0k

    Serene

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