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Question

After signout, Next set of amplitude events till the next login session are capturing under the previous logged out user event stream even after reset

  • January 8, 2025
  • 1 reply
  • 60 views

To stop tracking events under the same UserID after logging out of the application used reset method.

Analytics.shared().reset()

With this change, a new session is initiated by closing the previous session, and the userID appears as "-" in User Properties. However, the events are still being displayed under the same old user's event stream. instead of displaying under the anonymous user.

 

1 reply

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Hello BKM,

Ben from technical support team, I am reaching out to you on another ticket to work on your issue.

Best regards,

Ben


P.S. Checkout upcoming events and user meetups on our events page.

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