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Not seeing number of sessions or our users' time on app

  • 18 July 2023
  • 3 replies
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I'm not able to see my users' number of sessions, or their time on the app.

 

We are using Segment to get the data from our React Native app before sending to Amplitude, so I'm wondering if there was a missed step when we made the integration.

 

Has anyone faced this issue before?

 
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Best answer by Saish Redkar 19 July 2023, 17:52

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Are your events coming in with a valid session ID or with session ID of -1 ?

Looks like they are coming in with a Session ID of -1.

 

Would this be an issue a step back, in the way Segment sends Amplitude data you think?

 
Userlevel 7
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@Caleb Dykema
Events with session ID of -1 will be excluded from all session metrics.

Here’s a previous post which points out the Segment side of things on this issue

 

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