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Question

Can not interconnect user from web with user from mobile using the same event/user property, when creating a funnel


Hello, dear Community!

What I’m trying to do is:

  1. I’m sending an event from web (when user opens download link) with property “web_pairing_user_id”, while setting user property “web_pairing_user_id” with the same value
  2. When user installs the app and accepts this particular invite, I set the same “web_pairing_user_id” to user properties of a user plus sending it with the “invite accepted” event
  3. Then I create a funnel with web and mobile events going one after another, picking “Holding property constant” (selecting “web_pairing_user_id” here, I’ve tried both event and user property)

 

As I understand, Amplitude should match users with the same value in this property and build a correct funnel, but this doesn’t work :(
I’ve checked both events that were sent today and they both have this event property with the same value. Maybe there is another way to somehow create such funnel?

Looking forward to your help 😓
Attaching some screenshots.

 

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