Solved

Unable to access previous projects


Hello,

I just logged into Amplitude to find my entire dashboard/workspace completely wiped out. I no longer have access to any of my previous projects or spaces. In addition, all of the team members from my organization are no longer listed under “organization settings.” Was there a product change to the free version that would have caused this?

 

Thank you,

Kristine

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Best answer by Esther Trapadoux 3 May 2023, 08:40

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@Kristine Gloria thanks for raising this, looks like the engineers were able to fix this for you! 

Hello @Esther Trapadoux my organization also bumped into almost exactly this same issue but it occurred upon upgrading from a “Free Plan” to the 1 year “Scholarship Plan”. If you all could help us out that would be great. Thanks so much!

Jeff

Userlevel 5
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@Jeffrey Koury ah, yes can definitely look into this. I’ve escalated this issue to the support team. cc @Andrae Washington 

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