Skip to main content
Solved

Count seems incorrect for the first event in the Funnel

  • October 18, 2021
  • 2 replies
  • 309 views
T
Forum|alt.badge.img

I exported the CSV for a funnel and noticed the ‘Total’ count for the first event is different to the sum of the counts for each date. This only seems to be the case for the first event in the funnel, the total for subsequent events equal the sum across all dates.

 

I double checked this by creating a Event Segmentation for the same event and date range. The total (uniques) matches the sum from the funnel CSV, but is different to the ‘Total’ in the CSV / funnel chart.

 

Anyone know what’s going on here?

Best answer by Technologic82

Hi Denis,

Many thanks for your reply. That does make sense and the numbers I’m seeing for events that would trigger on subsequent sessions reflect this thinking.

Think I’m good for now!

Best

View original
Did this topic help you find an answer to your question?

2 replies

Denis Holmes
Team Member
Forum|alt.badge.img+8
  • Denis Holmes
  • Team Member
  • 448 replies
  • October 19, 2021

Good morning @Technologic82 ,

 

I believe what is going on here is that users are entering the funnel multiple times on different dates. If a user can enter the funnel multiple times, they can appear for as many dates as they entered and completed the funnel. The total count is different as it is the deduplicated count of unique users across the funnel.

 

So the deduplicated count of unique users is the total count of unique users but a user can fall into more than one day. I hope this explains it! If you are still unclear, please feel free to comment your charts and the data points and I can explain further, thank you!

T
Forum|alt.badge.img
  • Technologic82
  • Author
  • New Member
  • 1 reply
  • Answer
  • October 19, 2021

Hi Denis,

Many thanks for your reply. That does make sense and the numbers I’m seeing for events that would trigger on subsequent sessions reflect this thinking.

Think I’m good for now!

Best

Denis Holmes
1 person likes this
  • Denis Holmes
    Denis Holmes

Reply


Helpful Members this Week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings