Hello! How to determine what is the reason for not matching appsflyer Install events? What parameter from both systems is used for matching? Can ATT status “not determined” be the reason for that matching doesn’t work?
How to check if these events are coming to amplitude and waiting for matching?
Best answer by tracy.guo
Hi
Here are a few help center articles that I think would be useful to look into:
AppsFlyer: https://help.amplitude.com/hc/en-us/articles/225887508#h_37a9fb90-9a3c-46d5-9015-f9dbc23a9b8d
Troubleshooting missing attribution events: https://help.amplitude.com/hc/en-us/articles/360051234592
To summarize, in order for an AppsFlyer event to show up in Amplitude, there must be a non-attribution event (regular event logged by user) that has a matching Advertising ID already in Amplitude or sent to Amplitude within 72 hours of receiving the AppsFlyer event. Lack of Advertising ID and lack of matching events are the two most common reasons that attribution events do not make it into Amplitude.
Hope this helps! Let me know if you have any questions!
+3Hi
Here are a few help center articles that I think would be useful to look into:
AppsFlyer: https://help.amplitude.com/hc/en-us/articles/225887508#h_37a9fb90-9a3c-46d5-9015-f9dbc23a9b8d
Troubleshooting missing attribution events: https://help.amplitude.com/hc/en-us/articles/360051234592
To summarize, in order for an AppsFlyer event to show up in Amplitude, there must be a non-attribution event (regular event logged by user) that has a matching Advertising ID already in Amplitude or sent to Amplitude within 72 hours of receiving the AppsFlyer event. Lack of Advertising ID and lack of matching events are the two most common reasons that attribution events do not make it into Amplitude.
Hope this helps! Let me know if you have any questions!
Hello! Thanks for reply.
How to make sure that our events have or don’t have matching Advertising ID both in Amplitude and Appsflyer?
+9Hi
Hello! We still have problem with Appsflyer Install event - it doesn’t reach Amplitude or maybe matching doesn’t work for some reason. We tried different changes for setting User Id and Device id properties for Amplitude event’s user properties so that its match the ones of Appsflyer user, but all the same there are no new Appsflyer events.
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