Skip to main content

Amplitude Shopify App Issues

timothy-permutable
Super Helper
Forum|alt.badge.img+10

I’m seeing the following issues with the Shopify Amplitude app:

  • Blank screen in Shopify admin (console shows and App Bridge error)
  • Multiple users created in Amplitude with duplicate events
  • Only some event types are being fired (checkout events work, pageviews don’t)

Happy to provide more details by private message.

Timothy | Product Analytics Consultant - permutable.co
Amplitude Admin
1 person likes this
  • Amplitude Admin
    Amplitude Admin

3 replies

Amplitude Admin
Community Manager
Forum|alt.badge.img+9

Thanks for submitting this @timothy-permutable. Has the situation improved? We’ve forwarded this to the team for further investigation.

Jeremie Gluckman
Team Member
Forum|alt.badge.img+9

Hi @timothy-permutable I’m closing the loop here. The team tried to reproduce the issues you mentioned, but did not see the add to cart event or checkout event in the event explorer. They also don't see duplicated users and events. Keep us posted as you work out the duplicate user and events issues you’ve identified and let us know how we can help!

M
  • Mike W
  • New Member
  • 1 reply
  • May 30, 2024

Hi,

@Jeremie Gluckman I’m seeing the same thing that @timothy-permutable encountered, has this been addressed or is there an alternative solution?

 

Reply


Helpful Members this Week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings