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In this session, we answer these key question:

  • How can you map the user journey to pinpoint conversion and drop-off points?
  • Which funnels should you focus on to improve user activation?
  • Rocking your world when you start with a Journeys chart (and not Funnel!) 
  • What's the base line conversion for our core funnel(s)?
  • How to identify and resolve friction points that hinder user conversions?
  • How to measure "time to convert" to optimize onboarding and activation strategies?

Get the full recording here: 

 

Kill your assumptions. Start with Journeys to discover what user journeys look like in the wild.

  • Instead of a pre-determined idea of your users’ journeys, start with choosing a key starting point to see which steps users actually take to get from point A to point B. 

  • This helps in understanding what users actually do, rather than assuming a specific funnel.
  • And use the ‘historical count=1’ filter for signup events to focus on new user behavior.
  • Also try working backwards. View which (many winding) steps users took to get to a key product moment like the a purchase moment.

 

Historical Count Feature

  • The 'historical count' feature in Amplitude tracks how many times a user has performed an action. (e.g. historical count = 1 shows the first time a user performed an action, historical count = 3 shows the third time a user performed an action, etc).

  • This feature is useful for analyzing user behavior patterns, such as how many times a user engages with content before making a purchase.
  • One interesting use case is building a cohort of users who used a feature x# times and are nearing a paywall. Could be an interesting cohort to dig into in monetization plays.

 

Building Funnels

Going from the cohort of users that didn’t convert and viewing which journeys they took instead.
  • The use of conversion drivers to identify actions correlated with successful funnel completion is demonstrated.

 

Retention Analysis

 

Compass Feature Introduction

  • Using Compass feature in Amplitude to explore correlations between user actions and desired outcomes like retention.

  • An explanation of how Compass differs from conversion drivers is provided, offering a more open-ended exploration of user behavior patterns.

 

Cross-Project Data Analysis

  • Is it possible to have data from different Amplitude projects at the in the funnel chart or mobile app is tracked on a different project?
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