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September Platform Release Highlights '25

New features to help you deliver world-class customer experiences Amplitude helps you see what your customers experience, understand what drives growth, and build better digital products --- all in one easy-to-use Digital Analytics Platform.This month, we’re excited to announce a slew of new updates to help you identify user pain points, protect customer data, and deliver world-class product experiences. Highlights include Frustration analytics for Session Replay, Experiment approvals, Guides & Surveys improvements, and more!⭐️ Updates are available on all plans and to all Amplitude customers – including the EU Data Center– unless stated otherwise. Summary Session Replay releasesIntroducing: Frustration analytics [Beta] Track technical issues with Error analytics Share Replays with ease See user engagement with Session replay Cursor + Click IndicatorNew Guides and Surveys releasesTarget Group Cohorts Set Time-based and Tag-based Throttles Get more precision with Element Selection

1420

2 days ago

Beth SaundersCommunity Manager

Announcements

📣 This Community is Temporarily Read-Only - Read for more details!

📣 The Amplitude Community is migrating to a new platform, and will be read-only from September 29th to October 6th. We expect the site to be operational again on Tuesday, October 7th.We apologize for the inconvenience, and look forward to inviting you back on October 7th to reset your passwords and subscribe to the new categories!In the meantime, feel free to join our Slack Community and post any questions in the #ask-how-do-i channel, or submit a ticket to our support team.We'll share more about what's new when the migration is complete!Thanks for your patience and understanding while we work to bring you a new and improved experience.

760

2 days ago

Joana WaltsNew Member

Product Personalization and Audience Segmentation

Seeking Amplitude Implementation Consultant - Enterprise Setup & Team Training

We're planning to deploy Amplitude across multiple teams and need expert guidance on implementation best practices. Looking for a consultant with 1-2 weeks availability to help us:Develop comprehensive data taxonomy and tracking plan strategies Establish proper instrumentation workflows and review processes Train our teams on Amplitude analytics best practices Configure organizational settings and data governance frameworksExperience with similar Amplitude implementations preferred.

312

7 days ago

KatieNew Member

Data Instrumentation

Unique Visitor Count is WAY too high

I need help! I’m using Kajabi to host my site. My unique visitor count in Amplitude has been way too high during my testing phase. I haven’t publicly launched yet so I’m the only one using the site during setup and testing, which is how I know the numbers are totally wrong.I had a feeling the original issue was that it was tracking both my domain and the kajabi testing subdomain for my site. I fixed that over a week ago.I was also testing on different browsers on my computer and using private browser sessions, which I know could have contributed to multi-counting me as different people. However, that was all last week.My unique visitor count for today says 67 people. There's no way. I only visited the site a handful of times today – all from one Safari browser session on one laptop. Here’s a good example: It says 11 people visited my /sample-lesson page and had 18 page views today. There’s no way that’s true. I visited that page once, MAYBE twice. It also says 5 people had 10 page vie

794

9 days ago

GakaHelpful Hero

Data Instrumentation

Session Replay does not record in the react native mobile app

Hello! We paid for access and set up a remote configuration in Data within the project.Also connected inside the project via the following code:await init(apiKey, '', { disableCookies: true,}).promise;const config = { enableRemoteConfig: true, sampleRate: 0.1, autoStart: !isDevEnv, disableCookies: true,};const sessionReplayPlugin = new SessionReplayPlugin(config);await add(sessionReplayPlugin).promise; But it still doesn't work, Amplitude doesn't record and doesn't seem to recognize that we've connected Session Replay. Please help us with solution. Thank you!

351

10 days ago

TusharNew Member

Automate the 'Refresh All' in Amplitude Link to Sheets Add-onNew

I am using the following add-on to export chart data directly to my linked google sheet. https://workspace.google.com/u/0/marketplace/app/amplitude_sync_to_drive_and_sheets/998012258772The extension gives a interface that requires the user to ‘Refresh All’ charts data manually.Can someone help me with a way to automate the ‘Refresh All’ button such that is syncs data after a set period of time? I was looking into ways to write a script in google sheets app script but couldn’t find a way. Screenshot of Amplitude Add-on

3727

14 days ago

Felix McCuaigNew Member

Data Instrumentation

Can't turn of auto capture.

This is so irritating. I want to enable session replay, but not have auto capture events since they are so annoying. I use the following sdks for two reasons: For some reason session replay does not work if I use this:<script src="https://cdn.amplitude.com/script/AMPLITUDE_API_KEY.js"></script> Also, I have a different api key for staging, uat and prod. Therefore I would rather add in the api key at run time in the init function.My current setup is:<script src="https://cdn.amplitude.com/libs/analytics-browser-2.9.0-min.js.gz"></script><script src="https://cdn.amplitude.com/libs/plugin-session-replay-browser-1.4.0-min.js.gz"></script><script>// These are public values! :)const AMPLITUDE_API_KEYS = {"prod http url": "redacted","uat http url": "redacted","stg http url": "redacted",}; // We will blow up our usage if this is set too high.const AMPLITUDE_SAMPLE_RATES = {"prod sample rate": 0.1,"uat sample rate": 1.0,"stg sample rate": 1.0,}; // Also,

151

14 days ago

Jeremie GluckmanTeam Member

Community Guidelines

Getting started 🚀

Welcome to the Amplitude Community! We’re here to discuss Amplitude’s products in these categories, where you can search for answers, post questions, and overcome any roadblocks.To get started create an account. You can then: Subscribe to the latest product updates share product ideas If you haven’t already, log in or create a profile, introduce yourself, and review our community terms and conditions. In addition to myself, your community manager, our Technical Support and Professional Services teams will be moderating content. Don’t be shy and get to know fellow digital analytics experts!

315222

15 days ago

Jaemin AhnNew Member

Data Instrumentation

[Question] Is there an official V1 HTTP API document? (Forked server usage)

Hi Amplitude Team and Community,We're currently using a forked version of the Amplitude server for our service. This server uses the Amplitude HTTP API V1, and we're in a situation where we need to refer to its official documentation for a technical review.We understand that the V1 API has been deprecated, but since our current setup is based on this version, we're urgently looking for the official documents related to it.Could you please let us know if there is an archive or a location where we can access the V1 API documentation?Thank you for your time and help.Best regards,Jamin Ahn

211

17 days ago

Kevin ZhangNew Member

Data Instrumentation

why client_upload_time is earlier than client_event_time?

I see in some of the events that client_upload_time was long before client_event_time. How can upload event happen before the event was generated? Here is one example record.

200

17 days ago

KatieNew Member

Data Instrumentation

Unique Visitor Count is WAY too high

794

9 days ago

GakaHelpful Hero

Data Instrumentation

Session Replay does not record in the react native mobile app

351

10 days ago

Felix McCuaigNew Member

Data Instrumentation

Can't turn of auto capture.

151

14 days ago

Jaemin AhnNew Member

Data Instrumentation

[Question] Is there an official V1 HTTP API document? (Forked server usage)

211

17 days ago

Kevin ZhangNew Member

Data Instrumentation

why client_upload_time is earlier than client_event_time?

I see in some of the events that client_upload_time was long before client_event_time. How can upload event happen before the event was generated? Here is one example record.

200

17 days ago

Diksha PartiNew Member

Building and Sharing Your Analysis

Time clause in 'then' condition in dynamic cohorts

Hi Team, Just wanted to double check - the time clause ‘during X date range’ after the ‘Then’ clause in cohorts is related to our starting event and not the event mentioned after then clause. Like in this case :During 1 Jan to 28 Feb will apply to open-editor and not ‘access-app-complete’ Tia!

295

19 days ago

Shivani TayalNew Member

Product Personalization and Audience Segmentation

Snowflake Destination Connection Error

I am trying to set up a Snowflake Destination connection using RSA Key Pair authentication, but the connection is failing. The login attempts do not even show up in Snowflake's LOGIN_HISTORY view, which indicates the connection is being rejected before it reaches the Snowflake database itself.I have already verified that: The role, database, warehouse, and schema for this new user are the same as another existing user who can successfully connect to Snowflake. The existing user is also configured with RSA key pair authentication and is working correctly.

190

20 days ago

Diksha PartiNew Member

Building and Sharing Your Analysis

Retention Breakdown not matching average numbers (offset applied)

Hi Team, Can someone help explain why the daily numbers for D1-6 retention don’t match the averages at the top row. I have added an offset as well in the date range so that we do not have incomplete data.

110

21 days ago

Web AdminNew Member

Data Instrumentation

Amplitude Logger [Error]: TypeError: Failed to construct 'URL': Invalid URL

After Integration as mentioned in home page we have added below code in our shopify website But in browser console we are getting too many errors regarding amplitudeAmplitude Logger [Error]: TypeError: Failed to construct 'URL': Invalid URLKindly check and let us know solution <script type="text/javascript"> !function(){"use strict";!function(e,t){var r=e.amplitude||{_q:[],_iq:{}};if(r.invoked)e.console&&console.error&&console.error("Amplitude snippet has been loaded.");else{var n=function(e,t){e.prototype[t]=function(){return this._q.push({name:t,args:Array.prototype.slice.call(arguments,0)}),this}},s=function(e,t,r){return function(n){e._q.push({name:t,args:Array.prototype.slice.call(r,0),resolve:n})}},o=function(e,t,r){e[t]=function(){if(r)return{promise:new Promise(s(e,t,Array.prototype.slice.call(arguments)))}}},i=function(e){for(var t=0;t<m.length;t++)o(e,m[t],!1);for(var r=0;r<y.length;r++)o(e,y[r],!0)};r.invoked=!0;var a=t.createElement("scrip

220

22 days ago

Brent RossNew Member

Product Personalization and Audience Segmentation

playing videos 9:16 (vertical) in an iOS guide?

Hi all,We are getting set up on Amplitude and want to be able to have demo videos automatically show up in a guide in a 9:16 ratio (vertical/portrait) and not in the crunched landscape orientation that the current frame delivers for Vimeo and YouTube. We are using the iOS SDK, which seems like it may be the limiting factor here...Has anyone successfully accomplished this? If so, would appreciate any guidance you may have. Thanks!!

150

22 days ago