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Question

Some of our users are not showing on the Amplitude profile


Some of our users are not showing on the Amplitude profile. Sharing User ID of one such user below.

679600381e1ae4f9bddbee36

3 replies

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Hello Khushboo,

Does this event fired any event recently ?

Best regards,

Ben


P.S. Checkout upcoming events and user meetups on our events page.

  • Author
  • New Member
  • 2 replies
  • February 17, 2025

Hi Ben,

Yes, the User ID provided is associated with an active user. However, we are unable to find them in Amplitude. Is there any particular reason this might be happening?


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Hello Khushboo,

I did not see any event on the last 6 months in your organization.

Can you take a look if you are really sending event in your organization.

Best regards,

Ben


P.S. Checkout upcoming events and user meetups on our events page.

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