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Why do I not see frequency in funnel report?

  • 17 July 2023
  • 4 replies
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Hey there,

When looking into frequency of my funnel report, I don`t get data that makes sense. 

The funnel consists of three steps, and I`d like to see frequency (retries of event A before event B) between two of them. 

Where / how do I have to adjust settings to be able to see this?

 

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Best answer by Saish Redkar 17 July 2023, 23:33

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Userlevel 7
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Hey @Gerrit Mewes 

You will have to toggle the “Counting how many times each User did” selection as seen below to choose your step1→ step2.  Your current selections is showing you the frequency from step2→ step3 per your funnel steps.

Let me know if I have interpreted your question correctly.

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Yeah, that worked. Many thanks Saish. 
I also liked the definition of frequency i got when exporting the results: “Frequency of Performing Previous Step Before Conversion,"    inventory-excel-import-upload-start => inventory-excel-import-results-receive" 
This helps to interpret the data. Could be clearer in the UI from my point of view.

Another, related question: we can see that for my test case, there were 3 upload attempts before a successful conversion. When i look at the funnel conversion though, only 2 out of 3 uploads are counted. Why is that? Is the number of subsequent events limited by its predecessor? 

 

Userlevel 5
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@Gerrit Mewes hope it’s ok that I mark this post as solved since the first question was answered and it looks like your second question is linked to this post.

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This is the post Esther referred to: 



@saish in case you can answer this one as well, i`d highly appreciate!

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