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The Customer.io destination seems broken

  • 12 April 2023
  • 4 replies
  • 178 views

Hi there,

I was investigating an issue reported by two shared customers. I followed https://www.docs.developers.amplitude.com/data/destinations/customerio/, but regardless of what payload I use (the default one, or a customize with a random id and data), the test data does not pass through. Production data does not seem to work either (probably for the same reason).

Please help.

 

Thank you.

Livia-Alexandra Sarban

QA Engineer

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Best answer by Esther Trapadoux 17 May 2023, 16:25

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@LiviaSarban thanks for raising this issue, I’ve opened up a ticket with our support team to look into this!

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Just updating this thread since it appears to be related to an issue that was resolved: https://amplitude-en.insided.com/data-instrumentation-57/customer-io-integration-event-data-broken-2257

 

@LiviaSarban can you let us know if you’re still seeing an issue with the customer.io integration? 🙏

Hi @Esther Trapadoux ! I’m facing the issue but I can’t seem to access the thread you linked. Is there another way to share it?

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@christine154 @Yosimy.Cortes sorry about that! I posted the internal link. Here’s the external link: 

 

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