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some events not showing in User Look-up

  • 5 January 2023
  • 1 reply
  • 107 views
A

having an issue when sending events succeed, some events not show in the user-look-up. (not all of events)

I’m sending events on server side with python SDK as after effect by user action. in my guess, it happened two different test user had action to make the events at the same time, or in very short time. 

thank you for your help

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Best answer by Jacenda Davis 11 January 2023, 01:00

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Jacenda Davis
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Hello @andy! Thanks for your post and happy to help.
 

Here are a two suggestions to help begin troubleshooting the issue:

  • Please check that the events have not been deleted or blocked from the project. More information on deleting and blocking events linked here.
  • Since you are sending the data from two different libraries (server side and through the Python SDK) can you confirm that you are using unique insert ids on the events? If the insert ids are the same for both the server side and client side events it could be that the events are being de-duped. More information on this topic is available in our documentation here.

    Could you look into these two bullet points and let me know if either are affecting your user stream?

Hope this helps!

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