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Hi we synced the event data from Snowflake and via the user-look up I can see the events. But when I create a funnel chart for some reason, some users who do have let’s say onboarded event are shown as dropped on this step. Any idea why it would be the case?

The events are synced as time based on created_at column as follows:
 

SELECT
  event_type as "event_type",
  user_id as "user_id",
  time as "time",
  event_properties as "event_properties",
  user_properties as "user_properties",
  created_at as "created_at"
FROM SILO.ANALYTICS.amplitude_capital_funnel

 

Hi @Katja Wittfoth 

If you are ingesting all your events planned to be in your funnel, then can you examine the conversion window setup in that funnel? If event 1 and event 2 for a user occur outside your funnel’s conversion window, then most likely that user will be considered dropped off for that step.

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