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Segmentation chart not pulling the right event property

  • 15 April 2022
  • 3 replies
  • 139 views

 

 

I’m seeing an issue where the Segmentation chart I’m seeing doesn’t correctly pull the Event property for this event. The majority of events are categorised as ‘none’, but if I check the users who performed those events, on the list of their events that event does have the right property (see 2nd screenshot).

Hi @Leonor 😀 Thank you for posting here. I’m looping in @ning.chang our platform specialist you can take a closer look. In the meantime, here are a few places to start as you work to resolve this. 

 


Hi @Leonor I hope all is well 😃 I wanted to check back in. Were you able to get to the bottom of this? Please keep us posted. Happy to make connections if you need additional support. 


Hey there, 

thanks you for writing in! 

 

Happy to help if you are still facing this issue. Could you please provide a link to the chart where you get these none values so I could take a look? 

 

thanks! :) 


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