Reduced eps reason with 'Too many devices with the same user ID.'

Hello

We’ve recently started to trial Amplitude in our latest iOS release. We have four projects setup as environments and on a daily basis we’re looking at our Development environment as we build out our features which has been working well. From today, I’ve been unable to review any events on our User Look-Up after refreshing, logging out and clearing all of my chrome cache and logging back in. I’ve also tried this on Safari. I’ve worked out from looking into the Chrome Debugger Network view that I’ve exceeded the a quota.

{"reduced_eps_reason":" Too many devices with the same user ID.","code":429,"exceeded_daily_quota_users":{},"throttled_events":[0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29],"throttled_users":{"kelvin.harron@vyprco.com":2},"error":"Too many requests for some devices and users","eps_threshold":2}

I have two questions.

1. How do I prevent this from happening? Can I clear out this user and reset the data? I log into different devices and simulators so there are many ids associated for development. This has inconvenienced the development team for today and I need to know if it’s going to be a recurring problem.
2. How do I suggest a recommendation? If I wasn’t a technical user I would be raising a bug with the platform. I believe an error message telling the user this problem without having to go into the developer console would be a big improvement.

Thanks,

Kelvin