Thanks for posting here @DiogoVenancio I found a few topics where folks are experiencing issues with user look up. There’s also this help center article - link. Let me know if you’re able to make progress, and if not I’ll loop in other members of the team.

Hi @DiogoVenancio -- did the resources @Jeremie Gluckman help resolve the issue?

Hello! 

Actually, strange as it may seem, the next day it appeared on the list 

Thank you for all the suggestions!

Thanks for closing the loop @DiogoVenancio. So glad it all worked out