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I am trying to cancel my Amplitude account. My account manager is telling me because I requested at 45 days instead of 60 days before my renewal that I cannot. Please help me. This is a really upsetting way to treat a small company who has been a customer for two years.

My account manager told me that he agreed we should be able to cancel. I didn’t hear back for two weeks. When I followed back up, he said legal is saying no. He also gave me an excuse for not following up that he knows I am in an area impacted by hurricanes and that is why he didn’t respond to my request to cancel.

Please connect me with someone who can assist me.

Hi Celeste, Thanks for reaching out about this and messaging me separately. Sorry to hear you’re having a tough time canceling your account and dealing with extreme weather events. I will follow up with the team and get back to you. Hang in there!

Thank you, Jeremie. I am grateful for your help here.

Hi Celeste, I have an update. Please look out for an email from the leadership team to help you with the next steps. They’ll work with you on your cancellation.

Hi Jeremie,

I unfortunately have not received an email.

Thank you,
Celeste

Hi Jeremie,

I still have not heard back from anyone on your team. Could you let me know when I should expect to hear from them?

Thank you,
Celeste

Hi Celeste, Thanks for following up. I’ll message you when I have an update.

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