Question

Journeys - what if user opens a new tab?

  • 21 July 2023
  • 1 reply
  • 99 views

What if a user opens a new tab - is it on a journey funnel? 
For example, I have events:

  • “Create X” - user clicks on “+” to create X
  • “Submit create X” - user clicks on submit button to create X
  • “X Creation Success” - user created X with success 
  • “X Creation Failure” - user didn’t create X although he wanted (clicked Submit X before) 
  • “X Open” - user opened 

    So I have journeys:
    A:Create X → Submit Create X→ X Creation Success → X Open 
    B: Create X → Submit Create X→ X Creation Success → Drop Off
    C: Create X → Submit Create X → X Creation Failure 

    If the user decides to open X in a new tab - will it be included on the journey (journey A) or not (journey B)? 
     

1 reply

Userlevel 5
Badge +9

Hi @ola.aa. I’m pretty sure the user journey continues as per your Journey A scenario. You can test this easily for yourself in your browser using the Amplitude Event Explorer for Chrome (also then the User Lookup feature in the Amplitude UI to find your own user/ device ID).

Dan.

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