Solved

how to configure tracking mobile app and web app?


Hi, I have an application that when you're not logged and you click a button, it sends an event and redirects me to the web on the same device where other events sends here, but I realized that when I make the funnel don't shows the trace of both flows as one, it gets me two traces with different user id and device id. What can I do?
Please be specific, I'm newbe.

icon

Best answer by paladin8 13 May 2024, 20:03

View original

2 replies

Userlevel 4
Badge +4

Hi @ic1. I’m guessing that your two websites are on different domains. If that’s the case, then the local storage of the SDK won’t be shared between the two, leading to different IDs. Please see the cross-domain tracking guide for information on how to stitch this data together.

Hi @ic1. I’m guessing that your two websites are on different domains. If that’s the case, then the local storage of the SDK won’t be shared between the two, leading to different IDs. Please see the cross-domain tracking guide for information on how to stitch this data together.

Yes, they’re different domains.

it's very helpful

Thank you very much!

Reply