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Events disappear from event stream when Live Event Updates is enabled

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Hello,

We have integrated Amplitude into our react native app through RudderStack (http://rudderstack.com/) using Cloud Mode.

Both for iOS and Android, the events are sent to Amplitude successfully. However, while reviewing the Android events in the Event Stream and the “Live Event Updates” option is enabled, the event stream disappears after a few seconds or when clicking “Load New Events” and a message saying “No Data” appears instead of the event stream.

This happens when reviewing the event stream of an Android device only. For iOS it works without any issues. 

Any ideas?

 

Best answer by Denis Holmes

Hi @dimitrisk ,

This might be a bug on the Amplitude Platform. Could you privately message me the email tied to your organization and which project/organization you see this issue in? I will then create a ticket for you and investigate this fully and try to replicate it. Thank you!

 

Thank you @MikkoKarvonen for the continued insight, advice and support! Massively appreciate it! :) 

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MikkoKarvonen
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dimitrisk wrote:

Hello,

We have integrated Amplitude into our react native app through RudderStack (http://rudderstack.com/) using Cloud Mode.

Both for iOS and Android, the events are sent to Amplitude successfully. However, while reviewing the Android events in the Event Stream and the “Live Event Updates” option is enabled, the event stream disappears after a few seconds or when clicking “Load New Events” and a message saying “No Data” appears instead of the event stream.

This happens when reviewing the event stream of an Android device only. For iOS it works without any issues. 

Any ideas?

 


Are you able to query the Android events in event segmentation without issues?

Does https://analytics.amplitude.com/amersports/connections/project/[YOURPROJECTID]/sources show anything unusual? Note that you need to update your relevant project id to the URL.

Denis Holmes
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  • Denis Holmes
    Denis Holmes
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  • dimitrisk
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  • June 23, 2021

Hi Mikko,

Thanks for the quick response.

Yes, I can see the events in the event segmentation and everything looks normal in the sources. There are no errors. 

One thing i would like to mention is that the source is the HTTP API. I guess that’s because we have integrated Amplitude into our app through RudderStack using Cloud Mode.

Any ideas?

Thanks

Dimitris

Denis Holmes
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  • Denis Holmes
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  • June 23, 2021

Hi @dimitrisk ,

This might be a bug on the Amplitude Platform. Could you privately message me the email tied to your organization and which project/organization you see this issue in? I will then create a ticket for you and investigate this fully and try to replicate it. Thank you!

 

Thank you @MikkoKarvonen for the continued insight, advice and support! Massively appreciate it! :) 

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