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Events are not tracked for particular users

  • 16 December 2022
  • 1 reply
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Hello!

I have a problem in Amplitude. We have user for whom on ios events are not tracked 

 

And also some other user for whom client events are partly not tracked

 

 

Most of these users are on ios. What might be the possible problem?

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Best answer by Yuanyuan Zhang 21 December 2022, 15:09

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Userlevel 5
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Hi @Vadim Kvachev

Thanks for writing this post!

When it comes to misisng events for users, I would suggest first checking if these events are deleted or blocked in Data.Please also check if you have block filter or drop filter that filters out specific events. 

For users whose client-side events are not tracked at all, please check if it is possible that these client-side events are sent to a different user profile. 

I hope this can help get the investigation started. 

Best,

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