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Event stream to GA4: internal server error when sync is updated

  • 8 December 2022
  • 8 replies
  • 206 views
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Hi!
When I create “simple” GA4 destination syncs, everything looks fine. “All events” or one particular event - both options are working.

But when I try to make sync a bit more complicated, I can’t change Status from disabled to enabled, or update mappings. UI shows me this: Sync failed to update. Please try again or contact support.
And POST request to this URL: https://analytics.amplitude.com/t/graphql/org/MYORGNUMBER?q=dataIOUpdateSync returns internal server error:

{
    "errors": [
        {
            "message": "Internal Server Error"
        }
    ],
    "data": {
        "dataIOUpdateSync": null
    }
}


Also, if I change default mappings from the device_id & user_id to something else, I can’t go back to the defaults :). I.e., if I chose City instead of device_id, I can’t find & set back the device_id - it’s just missing in the property list.

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Best answer by Yuanyuan Zhang 9 December 2022, 13:06

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And one more bug :).

If I switch on and save “Create & Update Users” option, but then switch it off and save again, I still see _identify in the events list:
 

 

And have to manually remove it and save it again.

Yuanyuan Zhang
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Userlevel 5
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Hi @Ilya Gnatyuk, 

Thanks for flagging the issues! 

I will create a ticket for you to follow up as this seems to be a bug. 

Best,

Yuanyuan from Amplitude
S

Hi @Ilya Gnatyuk, 

Thanks for flagging the issues! 

I will create a ticket for you to follow up as this seems to be a bug. 

Best,

Hi, Yuanyuan 

I am experiencing the same(I think) issue.
I would also like to follow the issue you are going to create.(not sure if you’re going to post the reference here)
 

 

Yuanyuan Zhang
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Userlevel 5
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Hi @SSemashko, 

Could you please share a bit more details? What behavior exactly are you experiencing? Which action triggered this error and where does this error display? 

Yuanyuan from Amplitude
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Hi @Yuanyuan Zhang!

Thank you! 

S

Hi @SSemashko, 

Could you please share a bit more details? What behavior exactly are you experiencing? Which action triggered this error and where does this error display? 

I’ve created the destination for the ga4.
I am trying to send the only on event. When I opt-in “enabled” and hit save, i am suggested a confirmation dialog where I am able to “send event & save” or “skip & save”
When I try “send event & save”, the dialog isn’t closed and I see the following error in the console:
 

[Error] Unhandled Promise Rejection: TypeError: undefined is not an object (evaluating '(await ne(a)).body.data.dataIOVerifyConnectionResult')
	(anonymous function) (EventStreamingDetails.cdb025b9.chunk.js:1:46381)
	asyncFunctionResume
	(anonymous function)
	promiseReactionJobWithoutPromise
	promiseReactionJob

If I try “skip & save”, the dialog is closed and I see the popup “Sync failed to update. Please try again or contact support.”

Let me please know if you need any additional info

Thanks

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Hi @SSemashko!

My bug was resolved, so you might try to update your sync as well.

Jeremie Gluckman
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Thanks for the update @Ilya Gnatyuk. So glad you were able to make progress! 😃 

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