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Survicate responses not connecting with existing amplitude user profiles

  • 3 March 2023
  • 1 reply
  • 116 views

Hello! 
We recently integrated amplitude with survicate. We are seeing that the event is sending when a user fills out a survey (survicate_survey_answered), but it is creating a new user ID for them and not connecting to their original account in amplitude. Can someone help me figure out what I need to do to make sure the users sent to amplitude from survicate have the correct profiles connected?

Happy to provide any other info needed.

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Best answer by Amplitude Admin 6 March 2023, 09:34

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Thanks for reaching out here @summersho1. If you’re experiencing issues with importing Survicate data it could help to review your data taxonomy and tracking plan in more detail. These posts include a few additional instrumentation best practices to remember. Please keep us posted if you need more help! 

 

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