Measuring avg time between steps cross users

  • 18 September 2022
  • 3 replies


I’ve steps in the platform the can be triggered by different users and I want to measure the avg time between steps.


For example I’ve task and each task have status (open, in progress, done) and I want to see the avg time for moving open to in progress and in progress to done.

But the events can be triggered by different users.

How can I do it? should I using funnel or any other chart?




Best answer by Saish Redkar 19 September 2022, 19:58

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Hey @GalSaada 

From what I understand, you need the avg time between the steps of a given task completion and this task can be completed by multiple users ?

If you have a task_id instrumented as an event property on your various steps, then using the holding constant clause ( for task_id ) should give you what you are looking for.

Hope this helps.

Thanks for your quick help, unfortunately that doesn’t seems to work cross users.

I created segmentation chart where you can see all events related to procedure_id  and we have 4 events for annotation change. but when moving to funnel the last event doesn’t appear.


Any idea? 


@Saish Redkar